Koons Tysons Toyota
Dealership Service Review
Koons Tysons Toyota has become a great disappointment. Toyota promotes their owners website, toyota.com/owners, writing "Amp Up Your Ownership. Access to all the tools and information for your Toyota—in one place." I own multiple Prii (Priuses), have spent over $5,000 per year for each of the past five years on repairs at Koons, and have made extensive use of this owner site to help with Toyotas that I own and with Toyotas I am considering buying. Unfortunately, there are problems with the site that I have been trying to get resolved--I have spent hours exchanging emails and talking to Toyota's 800 support line over the past months, but with no success. Toyota's model is to push most customer service to their dealers, but Koons has been of no help. I haven't been able to reach anyone at Toyota or at Koons who is able or interested in understanding, much less solving, what should be a relatively easy problem. Koons and Toyota need a new customer service model. Are they listening?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No