Koons Tysons Toyota
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They told me I could go to any Koons for my oil changes so I would buy the
Written byon 09/14/2024
When I bought my car, I bought oil changes and I was told I can use them at any coons in the area. It was a lie. I have to drive an hour away from my house every single time I need an oil change and it takes all day long. The service department is very courteous and polite though. They don’t control it but I wish the sales team did not lie to me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Koons Tysons Toyota on 09/19/2024
Dealer Response
Thank you for sharing your experience with Koons Tysons Toyota. We're sorry to hear about the inconvenience regarding the oil changes and appreciate your understanding of our service department's efforts. However, I would like to look into your purchase information and be able to clarify your maintenance plan.
Thank you,
Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com
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