Koons Tysons Toyota
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My advice to anyone reading this … Stay away from Koons Tyson Toyota.
Written byon 08/05/2024
Got a voicemail message from James saying that our vehicle needed all this extra service. However all of the services James speaks of in the voicemail was done at our last visit. My wife was there ant the dealership so I’m thinking this is the let’s get one over on the lady situation. She asked James about the message he said he didn’t call me. She had to show him the transcript of the voicemail message he left with his cell phone number. When my wife returned home I played the voicemail for her and she verified that was him. My advice to anyone reading this … Stay away from Koons Tyson Toyota.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Koons Tysons Toyota on 08/06/2024
Dealer Response
This is concerning to read, and we sincerely apologize for any confusion or miscommunication regarding your vehicle's service needs. We strive for transparency and honesty with all our customers, so this feedback is taken very seriously. While looking into your concern I found that you could have spoken to two different team members both names James. However, I do want to address the concerns, of previous work having been presented. If you're willing to speak with us about this, please reach out directly so we can address this issue properly.
Thank you,
Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com
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