Koons Tysons Toyota
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Dealership Service Review
service Rating
Best Service Advisor
Written byon 06/18/2023
I took my car in for an oil change and to investigate why my car was turning off. James reminded me of my engine using up the oil faster than usual compared to other cars. But rather than insisting to change the engine, he suggested other lower cost solutions. I am grateful for James and he is my prefer service advisor. I don’t go to any other advisors. James Kim is experienced and knows his stuff. Even though the web says that my type of car has to change the timing chain every 100,000 miles, James said it’s not necessary.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Koons Tysons Toyota on 06/19/2023
Dealer Response
Thank you, Monica! We're so glad to hear that James provided you with excellent service and offered cost-effective solutions for your car. We appreciate your loyalty as a customer, and we'll be sure to pass along your kind words to James. Drive safely, and we look forward to serving you again in the future! - The Koons Tysons Toyota Team
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