Customer Reviews of Koons Sterling Ford
Review type:
Great service at reasonable cost.
by C moghaddam on 12/27/2024updated 01/03/2025Smooth scheduling, on time service.Good work
by Loyal customer on 12/18/2024I used the valet service for the first time. Everyone is so professional. The service manager called to discuss recommendations for repairs. The mechanics did all well. A good experience.We're delighted to hear that your first experience with our valet service at Koons Sterling Ford was a positive one! Our team takes pride in providing professional and thorough service. Thank you for choosing us, and we look forward to assisting you again!
Excellent and quick service
by JJC24 on 11/16/2024I always feel I get the straight story and the service is first-rate. I drive out of my way to get the service here, even though there is a dealership much closer to my home.We're delighted to hear that you trust Koons Sterling Ford for your service needs and go out of your way to visit us. Your satisfaction is our priority, and we appreciate your loyalty!
Five stars.
by BenR on 02/09/2024Mike Daley, Service Manager, listens, acts quickly, keeps people informed with timely updates and delivers as expected.Ben, we're delighted to know that Mike and our team at Koons Sterling Ford provided you with excellent service. Thanks for the positive feedback!
Koons' Sterling Ford Service goes above and beyond for customers
by Marcy Pakulski on 11/21/2023While my husband and I were visiting our son in Virginia from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of Heidi in customer service, we were… able to connect with Endzo. He was very honest and friendly, and we felt like we were valued customers even though we had just met. He even arranged for their shuttle to take us back to our son's apartment while the truck was being serviced. He was able to get our vehicle serviced and returned to us the same day! They did all of this for people who live six hours away. Koons went over and above our expectations. I would highly recommend Koons, especially Heidi and Endzo.Marcy, it's great to know that Heidi and Endzo were able to assist you promptly at Koons Sterling Ford. We're always here for our customers, no matter where they are from! Thanks for the high recommendation.
Safety Backup
by Roseanne on 09/30/2023They explained their concerns about the "non-Ford" keyfob I wanted linked to my car and told me the fee. They also explained that it might not link but there would still be a charge. Luckily, they were able to program it and I gladly paid… the charge.Roseanne, it's great to know that our team at Koons Sterling Ford was able to assist you with your keyfob situation. We always aim for clear communication and we're glad everything worked out!
Great Service
by MustangSally on 07/21/2023It’s always great and fast service when I come here. I don’t get pushed to purchase additional services to my vehicle and I appreciate that being a female. Everyone is always nice and courteous even early in the morning which is typically… when I come in for any service.Thank you for the positive review! We're glad to hear that you had a great and fast service experience at Koons Sterling Ford. Our team is committed to providing excellent customer service, regardless of the time of day. Drive safely, and we hope to see you again in the future!
Koons review
by Rob on 04/11/2023They listened and willing to address issues.We are happy to hear from you, Rob! Thank you from all of us at Koons Sterling Ford.
Consistent good service
by aboyer on 03/03/2021My experiences and Koons Sterling Ford service have all been satisfactory. Appointments there have always been met timely, and thorough reports on my vehicle were supplied along with the services done.Thanks for your confidence in Koons Sterling Ford. We look forward to impressing you during your next service visit!
Returned for service
by Cathy Peters on 01/24/2021updated 02/01/2021I was returning to Koons after being away to get a new battery because my current battery kept dying while we would go camping grrr. Up to this point, I was getting my vehicle serviced closer to my home. I called to make an appointment… thinking I would need to schedule it a week or two out like most places in Northern Virginia. I was able to get in the next day. I dropped my SUV off the night before my appointment. Joey Stickman called me before my appointment. I was working and it made it a bit challenging to reach me but Joey called me back several times and we reviewed my service request. Very simple and easy. Thanks Joey!Cathy - It's great to hear that our team could get your vehicle in for service quickly and assist with your battery replacement. Thank you for sharing this positive feedback about Joey! We love that he provided communicative service and appreciate you supporting him with a review. Safe travels!
2105 Explorer Service and Inspection
by Explorer Service on 12/09/2020Joey Stickman is the man! The service we received from Koons Ford is awesome and has been since buying our 2015 Explorer in 2015.Thank you for your confidence in Joey and the Koons Sterling Ford team! We are proud to have earned your business over the years and hope to see you again down the road. Safe travels in your 2015 Ford Explorer!
Good as it gets
by Happy Opa on 11/14/2020How can they keep up with this quality so long and so consistently? Not believing in manic I judge the complete respect they give to their technicians' work and most welcome the whole hearted service adviser commitment. Six years an three… cars and counting-- next car already "sold" before I even decide on another.What a fantastic review! We are thrilled that you can trust our team to take excellent care of you and your vehicles. Thank you for being part of the Koons Sterling Ford family!
Service Satisfaction - Always
by JP MUS on 11/11/2020I prefer dealership service. Though at times it can be priced a bit higher than local repair shops or specialty repair shops, Koons Sterling Ford has always stood behind their work. They do advise what is necessary and what might need… attention in the future. No pressure tactics. They communicate well with updates on service completion. Hours are very flexible, and everyone you come into contact with is very helpful. I have always been pleased with their service, for 28 years now!Thank you for your loyalty to Koons Sterling Ford! Our team strives to provide top-notch service for guests and I am glad to hear that we continue to impress you. We look forward to working with you next time!
Joey
by Jeff on 09/19/2020Joey was excellent! Great customer service! I couldn’t ask for anything better. Highly recommend.Jeff - thank you for posting about your excellent experience with Joey at Koons Sterling Ford. We strive to deliver great service for guests and I am glad that came through to you. Our team looks forward to your next visit!
Terrific service
by Happy Opa on 08/14/2020Three automobiles I have had serviced over past four years. I was impressed the first time at Koons, and my experience keeps getting better. In fifty years of auto ownership I have never come across any place better.Awesome Service
by Joe Doody on 03/27/2020Sterling Ford has been awesome to deal with from purchasing to their outstanding service department. Their service managers are top notch and would recommend them for all your service needsKoons Sterling Ford treats you like family
by Joshua Mas on 03/03/2020I’ve always had bad experiences with dealership service departments in the past. But since I bought my fusion sport in 2017 I’ve had nothing but honest and caring service. Thank you Joey Stickman for making what should be a frustrating… experience an enjoyable one.Thank you for your wonderful review, Joshua! We are thrilled to hear that Joey always takes care of you, and your Ford Fusion Sport! All of us at Koons Sterling Ford look forward to working with you next time!
The example for other dealerships
by What all dealerships should be on 02/18/2020Joey was spectacular. John and Allen are always wonderful as well. The entire dealership is just the best. We love Koons Sterling Ford! This place should give the class on how all service departments are run! Class act from start… to finish everytime.Thank you so much for sharing your outstanding experience with our team at Koons Sterling Ford! We love doing business with you!
Koons Sterling Service team is sterling
by Best service around on 02/07/2020I brought my car in for what I thought was a replacement part. Service told me my old part was fine and reinstalled it for me in record time. Koons doesn’t want you to pay for what you don’t need! Joey Stickman really takes care of his… service customers!Thank you for the 5-star review! It was our pleasure to help you out here at Koons Sterling Ford. If you ever need anything else, don't hesitate to come and see us again!
Happy Return Customer
by Terre M on 01/15/2020I have been loyal to Koons Sterling Ford since 1989, so I obviously am a fan! I have leased, purchased, and serviced vehicles from them over the years and never had a single complaint. Honestly! My previous service advisor left, so I now… have Joey Stickman, who I was familiar with before. He's just wonderful! I have referred friends and family to this dealership with a clear conscience, so that's saying something. One friend advised me that this service dept was able to fix an issue that no one else seemed to know where to start. It's all good at Koons Sterling Ford!Terre, we are honored to read your review of our team here at Koons Sterling Ford and especially to have you as a loyal customer over the years! Thank you for taking the time to share this amazing feedback. We look forward to seeing you next time you are at the dealership.
My guys!
by KCookson on 01/03/2020The guys at Koons Sterling Ford have been my go to guys for my last three cars! I totally trust their work and look forward to dealing with them.Thank you for the five stars! We are so grateful that we earned your returning business here at Koons Sterling Ford. We look forward to working with you too!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Television
- Express Service
- English
- Spanish
Thank you for choosing Koons Sterling Ford, we appreciate your positive feedback!
by Koons Sterling Ford on 01/04/2025