Koons Sterling Ford
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Koons' Sterling Ford Service goes above and beyond for customers
Written byon 11/21/2023
While my husband and I were visiting our son in Virginia from Buffalo, we experienced an issue with our Ford F 150. We thought we would be out of luck as it was late on a Saturday morning. With the help of Heidi in customer service, we were able to connect with Endzo. He was very honest and friendly, and we felt like we were valued customers even though we had just met. He even arranged for their shuttle to take us back to our son's apartment while the truck was being serviced. He was able to get our vehicle serviced and returned to us the same day! They did all of this for people who live six hours away. Koons went over and above our expectations. I would highly recommend Koons, especially Heidi and Endzo.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Koons Sterling Ford on 11/21/2023
Dealer Response
Marcy, it's great to know that Heidi and Endzo were able to assist you promptly at Koons Sterling Ford. We're always here for our customers, no matter where they are from! Thanks for the high recommendation.
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