Customer Reviews of Koons Sterling Ford
Review type:
Ford Maverick Purchase
by Logan Hoffman on 05/13/2025updated 05/19/2025Rick was my salesman he had the vehicle ready for test drive when I arrived and then we sat down after the test drive got right to point of vehicle price and trade value. Was very quick and to the point no hassle. Kevin in finance was great… also right to the point and made the deal work with some negotiation. Vehicle was shined up and ready to go after deal was made. Excellent experienceFord Maverick Purchase
by Logan Hoffman on 05/13/2025Rick was my salesman he had the vehicle ready for test drive when I arrived and then we sat down after the test drive got right to point of vehicle price and trade value. Was very quick and to the point no hassle. Kevin in finance was great… also right to the point and made the deal work with some negotiation. Vehicle was shined up and ready to go after deal was made. Excellent experienceLogan, we're delighted to hear that Rick and Kevin made your experience at Koons Sterling Ford smooth and hassle-free. Thank you for sharing your positive feedback! Enjoy the new ride!
10/10 to Bilal
by Syria on 04/22/2025I had a fantastic experience working with Bilal. He was an exceptional salesperson—very patient and accommodating to my needs. He took the time to thoroughly explain all the details, ensuring I felt comfortable with every decision. I truly… appreciated his dedication to providing excellent service!It's wonderful to hear that Bilal provided such a patient and accommodating experience at Koons Sterling Ford. We're delighted you felt comfortable with your decisions, and we appreciate the kind words about his dedication to excellent service!
Great Experience!
by Satisfied Buyers on 03/27/2025My husband and I like our experience at Koons Ford Sterling , Virginia because of how friendly and professional sales agent/product specialist Bilal N was. From the moment we walked in without an appointment on a busy weekend afternoon,… Bilal made us feel welcome and was very helpful. We went home happy that day even though we didn’t purchase a car until a day later.It's wonderful to hear that Bilal made your visit to Koons Sterling Ford such a positive experience, even on a busy weekend! We're glad you felt welcomed and appreciated the professional service. Enjoy your new car when it arrives!
Koons Sterling Ford in VA
by Matt C on 02/16/2025I just bought a new 2024 F-150 Hybrid from Koons Sterling Ford in VA. Bilal Naeem was my sales person. He is GREAT!! This gentleman showed me all the features, helped my get the keypad setup, gave me a great test drive explained all of… the different drive modes, and allowed me to try all of the drive modes. His calm demeanor was refreshing to the New Truck Buying Experience. He was assisted by Hamza Imran (ALSO AMAZING!!) who has been our long term sales person there but now that he is behind the Sales Manager desk, I am very proud of him and he deserves it!! Bilal Naeem kept me in my price range, he then got me hooked up with Kevin Acevedo (who was also great) Kevin handled the financing and got me approved through Ford Finance.) Bilal Naeem has exceeded my expectations even after the sale. He has reached out to me on several occasions to see how things have been going. Where Bilal was GREAT!? We had a weird noise in the new truck which service was able to find and fix the first time. (A shout out and thank you to the service team, Nathan and Chris Ford's Service Techs for that!) When I experienced the strange noise and notified Bilal Naeem, Bilal immediately took action and arranged for me to come and do a test drive with him. I was late arriving due to service calls I was running that day but Bilal Naeem stayed late too to drive around with me to hear the noise and when we decided to drop it with service, yes it was late like past the Sales Offie Hours, he asked me if he could drive me home so I didn't need to put anyone out to come and get me from the dealership! I was so impressed with this suggestion since my wife was also working late! I was considering Uber, but Bilal offered this and I gratefully accepted the offer. He dropped me off and told me not to worry about it he will handle submitting the truck into the service department. We got the truck back and it has been perfect since. Bilal Naeem, you are GREAT!! You will make if very far in your industry with such unconditional customer service tactics. Koons Sterling Ford in VA you have a gem in your hands! Koons Sterling Ford in VA has me very happy! Thank You All!!!Matt, we're delighted to hear about your fantastic experience with Bilal and the team at Koons Sterling Ford! It's wonderful that they went above and beyond to ensure you were satisfied with your new F-150 Hybrid. Thank you for sharing such detailed feedback, we appreciate it!
KOONS IS A+++++
by Sean Slippi Mensah on 02/15/2025GREG IS THE MAN!!! Drove 3 hours each way to do business with him because Koons price was the best and the customer service was A1 and second to none. A dealership near me wouldn't even send me a picture and Greg sent me not one but TWO… custom videos. I would take the drive again for my next car.Sean, we're delighted to hear that Greg and the Koons Sterling Ford team made your long drive worthwhile with exceptional service! We appreciate you choosing us for your car purchase and look forward to seeing you again in the future. Safe travels until then!
2025 Raptor
by Raptor Enthusiast on 01/15/2025I couldn’t be happier with my recent purchase of the Ford F150 Raptor. The Ford team at Koons answered all of my questions and couldn’t have been more helpful or easy going. I highly recommend working with Bilal Naeem and Matt Newman!Thank you for sharing your experience with us! We're delighted to hear that Bilal and Matt made your Ford F-150 Raptor purchase smooth and enjoyable at Koons Sterling Ford. Enjoy the ride, and we appreciate the recommendation!
Simplest car buying experience in years!
by Wayne on 12/17/2024I had a specific vehicle that I needed. A specific price I needed to hit. Still got a deal done in under an hr. Only had to compromise on the color, because I wanted a specific package and didn’t want to wait. Fantastic experience from… Sales thru financing and vehicle delivery. Highly recommend working with these folks.Wayne, it's great to hear that our team at Koons Sterling Ford was able to meet your needs so efficiently! We appreciate the recommendation and are glad you had a fantastic experience with us. Enjoy your new vehicle!
Raptor
by Mike on 12/09/2024Was an easy process for out of state purchase.Mike, we are glad to hear that you had an easy out-of-state purchasing experience. Thanks for choosing Koons Sterling Ford!
Personal Attention
by Tim on 09/18/2024The staff at the Sterling, VA Koons was attentive, took their time to answer all questions and each offered their own insights. They worked with me in every way to meet my expectations and achieve the best outcome.Tim, we're delighted to hear that our team at Koons Sterling Ford met your expectations and provided attentive service. Thanks for sharing your experience!
Ride the Lightning⚡️⚡️⚡️
by Herscel Auza on 08/31/2024Erkan (Rick), Thomas Higgins, and Kevin (Finance) were all exceptional professionals. No BS throughout my entire purchase and very accommodating to my preferences in what I was looking for. Very pleased with their above and beyond customer… service. I'm feeling like I'm riding on "cloud 9" in my new F-150 Lightning⚡️💯 Best deals around if you're looking for a pickup at a fair price! Thank you from a very happy customer proud to be apart of the Ford family once again.Herscel, we're delighted to hear that Erkan, Thomas, and Kevin provided exceptional service during your purchase at Koons Sterling Ford. Enjoy riding on "cloud 9" in your new F-150 Lightning! Thanks for being a part of the Ford family again!
Good until they aren’t
by CG on 07/16/2024At first I really enjoyed working with our salesman Claude when purchasing an Explorer. However my feelings changed when they let us leave the lot with nearly balled tires. After getting an inspection and the repairman being very concerned,… he strongly recommended bringing it back to the dealership immediately to have them help fix the situation and work with us to get new tires at a discounted rate for safety reasons. The “Sales Manager” Shah Raufi, who’s business card sates Finance Manager (interesting)was extremely disrespectful and condescending it trying to upcharge me in the cost of the tires and the cost of labor. When calling another Ford dealership for tire cost and labor cost it came in hundreds of dollars cheaper. Not only did they not get to fix their morally wrong sales but they also tried to scam more money out of the situation. You’re telling me your dealership can’t afford $400 for the safety of its customers when they never should’ve have let that car off the lot. Unacceptable.I'm truly sorry to hear about your experience. This is not how we aim to conduct business, and we would like the opportunity to address this issue directly and make things right for you. Please reach out at your earliest convenience so we can talk this through together. Thank you, Sophia Engler - Customer Relations Manager - sophia.watson@koons.com
I highly recommend this dealership. They listen!
by Christy on 03/28/2024I appreciated the laid back sales approach and didn’t feel rushed or pushed in any way. They listened to what I wanted and found me the model and color I wanted. I was most impressed with the financial team, who was transparent and got me… out the door with what I wanted.Christy, we're glad to know you appreciated our approach at Koons Sterling Ford and that our team was able to find exactly what you were looking for. Thanks for highlighting the transparency of our financial team! Enjoy your new ride!
Go see victor c at Koons sterling
by John E on 03/12/2024Best buying experience I ever had victor c made it easy.John, we're thrilled to hear Victor made the car-buying experience at Koons Sterling Ford feel like a breeze! Our team wishes you many happy miles ahead - thanks for choosing us!
Professional Service
by Uncle Whitty on 02/07/2024Salesman (Victor) was very professional and took great care of me.We're so glad Victor could welcome you to Koons Sterling Ford with attentive and professional service. Thanks for the review!
Terrific Tremor 2023 Tremor Deal
by Gaylord Mays on 01/27/2024The entire team at Koons Ford in Sterling, Virginia worked hard to make me the deal of a lifetime on the truck I've dreamed of owning for years. I highly recommend Claude in sales and guarantee you will find, Adrian, in finance, a pleasure… to work with as you navigate the paperwork required when buying a car.Gaylord, it's fantastic to know that Claude and Adrian from our Koons Sterling Ford team were able to help you secure your dream truck! We appreciate the recommendation. Enjoy every mile in your new ride!
F150 purchase
by Waynem on 11/27/2023Great staff, very knowledgeable, and made sure I was clear on everything. Gave me a great deal!Thank you so much for supporting Koons Sterling Ford! We appreciate your support and hope you enjoy your new ride!
I paid 17k for a lot of feet dragging, attitude, and sitting around
by You wish lmao on 09/21/2023Go in there with no intention of financing through them, have done your research, know what you want, be polite but insistent. I got a good deal but I had to do arm twisting to make them fix the problems that didn’t let my vehicle pass… inspection. They’ll say they’re not being pushy or trying to upsell you when they do both of those things. I wanted to come into this dealer twice (once to test drive, once to buy) and I came in four times. When I pointed out the necessary repairs on my third visit, one of the sales managers tried to gaslight me and tell me there was nothing wrong and that the fact sheets that laid out in explicit detail what was wrong with the car were not valid. I flatly pointed out that the issues were undeniably there, he acknowledged, and they got to fixing my car the next day despite me needing it the same day, the service center being open until 7 officially when they said it closed at 5. Not gonna lie, I will not be coming here again.I am sorry to read about your experience and appreciate you sharing this feedback. We aim for transparency in all our dealings, so it's concerning that we've left a different impression. Your comments will be shared with the team as part of our ongoing commitment to improving customer service. If there are any unresolved issues or if you'd like to discuss further, please don't hesitate to reach out directly at your convenience. I would love the chance to regain your trust. Thank you, Sophia Watson - Customer Relations Manager - (703) 430-7700 ext 20138
Complete Transparency
by Nick P on 09/06/2023Sam S gave a lot of helpful information during the purchasing process and was completely transparent about the vehicles pricing. They made buying from out of state a very simple process.Nick, we're glad to know Sam and our team at Koons Sterling Ford were able to provide you with a smooth out-of-state purchasing experience. Thanks for the positive feedback!
Mixed feelings
by Snake Puncess on 09/03/2023Bought a used car on Friday, Sep 1, 2023 that requires an electric charging cable. It was missing from the car. Manager said he'd look around and see if they had one. Then I sat down with the salesman to discuss the price and was told… they don't haggle, etc. I pointed out that my loan approval was for a few hundred less than the total after taxes, so I needed them to work with me. I simply didn't have the extra money at this point. They wouldn't budge, so my son and I walked out. While i was still in my car trying to call my husband, the salesman came to find me and said they could come down a little bit., but not the full amount I needed. I figured out a way to make it work. A little while later, the salesman approached me and said that as a gift, they were going to order 4 new tires. The process was talking a while (I'm leaving out irrelevant stuff), so I was thinking that overall, this is going well. I sent my son home with my car, and was waiting for the one there to be ready. After 5.5 hours total, I was tired and hungry and finally drove home. The next morning we had to return so that my husband could sign his part of the paperwork. At that point it was made clear that they would provide either the charging cable, OR the tires! I was under the impression that both were happening. He tried to make it seem as if I was the one trying to be unreasonable. Iasked them to order the charging cable, as it would be cheaper for them to do so, then for me. Nope. After another 30 minutes of going back and forth, they found another used car on the lot that had one. In the end, I got what I had expected, but it took way too long and was exhausting, arguing my point. I did ask if they could send the tires to the Woodbridge location, which is only 10 mins from me, but they refused. So I'll have to drive another 90 minutes later in the week to get them mounted when they come in. How easy would it have been to send the tires to the Woodbridge location? Overall, not the worst transaction, but has given me a poor opinion of their commitment to helping their customers. Oh, and if you buy a plug in Honda from there anytime soon, the charging cable is gone... sorry....I'm sorry to read about the confusion and frustration you experienced during your recent purchase. We strive for clear communication and a smooth process, so it's disappointing that we didn't meet those expectations in this case. I'd like to discuss further how we can make things right with you - please reach out at your earliest convenience. Thank you, Sophia Watson - Customer Relations Manager - (703) 430-7700 ext 20138
Stay Away - Shady!
by Rebecca Washington on 08/12/2023I will start with the positives first, both gentleman in the financing department were extremely easy to talk to, respectful & knew what they were talking about. Now for the cons, Initially, both my husband and I were looking in the lot… however 2 separate employees came out to greet “us” but passed right by me first to go talk to my husband. It’s 2023. Why are we still not assuming women know what they are talking about or have any say? Very irritating. Once we found a vehicle the sales person helping us was friendly however he stated very blatant lies and was shocked I was the one asking questions and doing the negotiating. We stayed several times we did not want the extra protection coat that they offer yet it was still put on. That’s fine as far as their error going in our favor but they kept pressuring us to purchase it because they had already put it on, when we clearly stated several times - no. Our trade in value at other dealerships and from my intense research should have been around 11,000 however they only offered 8,500. I was the told it would be sent to auction which I told him was a lie and not true. Sure enough two days later I checked the website and it was listed on their website for 15,000. Again clearly thinking I’m dumb, when clearly I was correct. Then once purchased, later that week we already had major mass flow sensor issues and it stalled out several times…. we had to have that fixed. All in all, wouldn’t go back and I am advising friends who have been interested in going, to stay far away!Rebecca, I'm sorry to read about your experience. We strive for transparency and respect in all our interactions, so it's disappointing to learn that we didn't meet those expectations during your visit. I apologize if our offer for your trade was not what you were hoping for and if you are having issues with your vehicle. We take all negative feedback seriously, and I would like to step in and help. Please give me a call when you can. Thank you, Sophia Watson - Customer Relations Manager - (703) 430-7700 ext 20138
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Television
- Express Service
- English
- Spanish
Logan, we're delighted to hear that Rick and Kevin made your experience at Koons Sterling Ford smooth and hassle-free. Thank you for sharing your positive feedback! Enjoy the new ride!
by Koons Sterling Ford on 05/19/2025