Koons Sterling Ford

Go in there with no intention of financing through them, have done your research, know what you want, be polite but insistent. I got a good deal but I had to do arm twisting to make them fix the problems that didn’t let my vehicle pass inspection. They’ll say they’re not being pushy or trying to upsell you when they do both of those things. I wanted to come into this dealer twice (once to test drive, once to buy) and I came in four times. When I pointed out the necessary repairs on my third visit, one of the sales managers tried to gaslight me and tell me there was nothing wrong and that the fact sheets that laid out in explicit detail what was wrong with the car were not valid. I flatly pointed out that the issues were undeniably there, he acknowledged, and they got to fixing my car the next day despite me needing it the same day, the service center being open until 7 officially when they said it closed at 5. Not gonna lie, I will not be coming here again.