Koons Sterling Ford

I just bought a new 2024 F-150 Hybrid from Koons Sterling Ford in VA. Bilal Naeem was my sales person. He is GREAT!! This gentleman showed me all the features, helped my get the keypad setup, gave me a great test drive explained all of the different drive modes, and allowed me to try all of the drive modes. His calm demeanor was refreshing to the New Truck Buying Experience. He was assisted by Hamza Imran (ALSO AMAZING!!) who has been our long term sales person there but now that he is behind the Sales Manager desk, I am very proud of him and he deserves it!! Bilal Naeem kept me in my price range, he then got me hooked up with Kevin Acevedo (who was also great) Kevin handled the financing and got me approved through Ford Finance.) Bilal Naeem has exceeded my expectations even after the sale. He has reached out to me on several occasions to see how things have been going. Where Bilal was GREAT!? We had a weird noise in the new truck which service was able to find and fix the first time. (A shout out and thank you to the service team, Nathan and Chris Ford's Service Techs for that!) When I experienced the strange noise and notified Bilal Naeem, Bilal immediately took action and arranged for me to come and do a test drive with him. I was late arriving due to service calls I was running that day but Bilal Naeem stayed late too to drive around with me to hear the noise and when we decided to drop it with service, yes it was late like past the Sales Offie Hours, he asked me if he could drive me home so I didn't need to put anyone out to come and get me from the dealership! I was so impressed with this suggestion since my wife was also working late! I was considering Uber, but Bilal offered this and I gratefully accepted the offer. He dropped me off and told me not to worry about it he will handle submitting the truck into the service department. We got the truck back and it has been perfect since. Bilal Naeem, you are GREAT!! You will make if very far in your industry with such unconditional customer service tactics. Koons Sterling Ford in VA you have a gem in your hands! Koons Sterling Ford in VA has me very happy! Thank You All!!!