Koons Sterling Ford

At first I really enjoyed working with our salesman Claude when purchasing an Explorer. However my feelings changed when they let us leave the lot with nearly balled tires. After getting an inspection and the repairman being very concerned, he strongly recommended bringing it back to the dealership immediately to have them help fix the situation and work with us to get new tires at a discounted rate for safety reasons. The “Sales Manager” Shah Raufi, who’s business card sates Finance Manager (interesting)was extremely disrespectful and condescending it trying to upcharge me in the cost of the tires and the cost of labor. When calling another Ford dealership for tire cost and labor cost it came in hundreds of dollars cheaper. Not only did they not get to fix their morally wrong sales but they also tried to scam more money out of the situation. You’re telling me your dealership can’t afford $400 for the safety of its customers when they never should’ve have let that car off the lot. Unacceptable.