Customer Reviews of AutoNation Honda Dulles
Review type:
Need a New Dealership
by TheO8436 on 05/23/2025Buying a 2 2025 Hondas in the fall of 2024 was fairly easy process thanks to Sam Chowdhury, The only issue with the sales process was the finance office - even though I paid cash - the figured out how to screw the sale up. Now the Service… Department is another story. First you call for service and you get a representative in a call center. Their knowledge and understanding is less than desirable. Next you have to deal with your dealership representative - their customer service skills are not to a standard that is acceptable. Always in a rush and too busy to answer questions and explain issues. I will be trying to find another dealership to service my cars in the future. Won't be going back to AutoNation for serviceService
by EdiliaV on 05/22/2025I brought my CRV for oil change, several minutes later after I left I get a call telling me the key is not working and they’re unable to turn the car on. I bring my extra key from home and they do the service. When I asked what happened to… the key, they said they don’t know that it’s not the battery, the key might need to be reprogrammed. I was told to bring my key next time and they’ll reprogram it for $84. I asked why they didn’t reprogram it, and got no answer, I brought my car and key working fine and now have to pay for it.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3961 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Outstanding Service
by bigTony on 05/22/2025Excellent customer service and contact at Auto Nation Honda in Sterling, VA! Quote was accurate and service was completed as promised! Will use Service Dept again!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
OC+ Tire Rotation + inspection
by Sterling on 05/14/2025OC+ Tire Rotation /Balance + State inspection and compliment car wash were a great value. The service advisor Adam T. was extremely helpful as usual. This is my 3rd time here with same services.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jane H.
by Jane H. on 04/07/2025I had an oil change, which was completed in the expected time frame. My service advisor, Mike H., also provided printed materials to me for a likely tire purchase in the near future. Mike always provides the best service to me and my… CR-V!Hello Jane, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Love this place.
by LJT 2025 on 03/17/2025Easy appointment scheduled. Service on time and very friendly.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Auto Service
by DKPolska on 02/21/2025Always an excellent experience with Honda Auto Nation in Sterling Virginia. My service manager Adam Kearney is the best and is very professional and informative as to the service my 2006 CR-V needs. I would not have reached over 469000… miles without regular service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Denise
by A.Denise on 01/11/2025We continue to appreciate our service advisor, Adam Kearney, who has been our service advisor for several years now. We can depend on his consistent professionalism, his honesty and integrity. We can trust that his suggestions regarding… what we need to do to our vehicle and when to do it, will be what is absolutely necessary. He is the reason why we continue to use Honda of Dulles to service our vehicle.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Adam rocks!
by Robert Root on 03/20/2024Very conscientious and keeps good records of service history. My service advisor, Adam, is always on point about what is necessary and finds effective options to save money.Hi Robert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Last minute service request
by Edward on 02/07/2024Saturday last minute service request. My service manager was Aaron, he had me in and out in under two hours. I was able to wait in the service area, use WiFi and get some work done while the car was serviced. Excellent communication from… Aaron kept me informed of status at all times. Great experience!Hi Edward, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Don't hesitate to call us if you ever need anything. Be safe on the road!
Transmission Issue Resolved with help from AutoNation Honda Dulles!
by post_VA on 12/13/2023My 2018 Honda Pilot Elite (9-speed automatic) with just 90k miles (and 5 years) threw 3 error codes and went into limp mode without warning (no indications of any issues). I brought the vehicle to AutoNation Honda Dulles and the techs… indicated it was time to "replace" the the transmission since they are not authorized by Honda to actually "service" it. The vehicle was no longer under warranty and I had my Pilot serviced exclusively at Honda dealerships since new (completing all recommended services), and there was never an indication this was going to happen. I had 4 options: 1) Pay ~$10k for a new tranny; 2) Pay ~$7k for a remanufactured tranny; 3) trade it; or 4) bring it to a transmission specialist like AAMCO for further assessment. Fortunately, Mike H (my Service Rep) and Dave W (the Service Director) came to my rescue. Given my faithful service record with Honda and the premature failure of my transmission, they offered to pick up 90% of the cost of option #2 above! Wow, I had never heard of a company being so generous! I immediately took them up on the offer. While I had wait a while for the replacement transmission to arrive (over the Thanksgiving Holiday period), I was extremely happy with the result. In fact, the replacement transmission resolved an (unserviceable) issue that I had with my original 9-speed tranny - an intermittent hard shift (jerk) from 1st to 2nd - BONUS! My wife has never been happier with her car and we are very happy with the Service Department at AutoNation Honda Dulles. Thanks Mike and Dave! We recommend all our friends take their Hondas to you for service and will continue to be loyal customers.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Regular Scheduled Maintenance
by 2022 Honda on 12/12/2023Outstanding service. Highly professional advisor kept me informed of the progress. Provided optional services for my consideration. Vehicle was ready on-time and prices were reasonable. Highly recommend their service for your Honda… needs.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Briana Glover/ Oil Change
by Briana G on 12/12/2023My experience was pleasant, I was serviced immediately. The best part about it is I was a little late to my appointment and Hector still allowed for my car to be serviced. The dealership was clean and had water and snacks.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
90K Check up
by Happy Honda on 12/09/2023Great service at Honda Dulles for a 90K checkup. Fawad, the service rep, was very helpful and thorough. His estimates for time, and cost were right on. A very satisfactory visit.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Peter Deahl
by Peter Deahl on 12/08/2023Time promised was done perfectly. Hector was once again perfect. Work is in perfect condition.Hello Peter, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Unexpected Service
by Anonymous on 12/06/20235 Stars for Aaron the service agent who stepped up to help. The call center had made a service appointment for us with a person that was out for the day and told us that there was a shuttle that could get me back home after drop ping off… car. Turns out no shuttle. Thankful to Aaron for getting car taken care of and arranging ride. 1 star for call center and also the communications setup at dealer which makes it just about impossible to get person on phone. Never had this experience with any other dealer or service repair shop.Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Autonation Honda Dulles Service Department
by H.Lathrop on 12/06/2023My service manager, Aaron Ortiz, made sure my Honda Pilot was in tiptop shape for the winter. He is always friendly and attentive. Nice clean waiting room with complimentary refreshments.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent Customer Service
by Venkat Aella on 12/05/2023All representatives have done a wonderful job from providing the appointment and vehicle getting serviced. Went very smooth. I want to appreciate Hector - the service associate, he is complete professional. Thank you AutoNation Dulles… Service team !!Hi Venkat, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Excellent Service
by ownyaliu on 12/05/2023my Rearview Mirror broke and the rep fixed it on the spot with no appointments scheduled at no cost. This is service the old fashion way, with respect and honor. thanks Honda Autonation.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Reliable Service
by RJ of VA on 12/04/2023I love receiving pictures and detailed service suggestions right on my phone. The techs that check you in are patient and informative.Hi, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great attentive service!
by bb4telia on 11/29/2023i bought five Hondas at Dulles and they are all serviced here. i got the prepaid service package so i don’t have pay each time!Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
by Stephanie Mavis on 05/26/2025