AutoNation Honda Dulles

My 2018 Honda Pilot Elite (9-speed automatic) with just 90k miles (and 5 years) threw 3 error codes and went into limp mode without warning (no indications of any issues). I brought the vehicle to AutoNation Honda Dulles and the techs indicated it was time to "replace" the the transmission since they are not authorized by Honda to actually "service" it. The vehicle was no longer under warranty and I had my Pilot serviced exclusively at Honda dealerships since new (completing all recommended services), and there was never an indication this was going to happen. I had 4 options: 1) Pay ~$10k for a new tranny; 2) Pay ~$7k for a remanufactured tranny; 3) trade it; or 4) bring it to a transmission specialist like AAMCO for further assessment. Fortunately, Mike H (my Service Rep) and Dave W (the Service Director) came to my rescue. Given my faithful service record with Honda and the premature failure of my transmission, they offered to pick up 90% of the cost of option #2 above! Wow, I had never heard of a company being so generous! I immediately took them up on the offer. While I had wait a while for the replacement transmission to arrive (over the Thanksgiving Holiday period), I was extremely happy with the result. In fact, the replacement transmission resolved an (unserviceable) issue that I had with my original 9-speed tranny - an intermittent hard shift (jerk) from 1st to 2nd - BONUS! My wife has never been happier with her car and we are very happy with the Service Department at AutoNation Honda Dulles. Thanks Mike and Dave! We recommend all our friends take their Hondas to you for service and will continue to be loyal customers.