Customer Reviews of AutoNation Honda Dulles
Review type:
Gift of new HR-V
The Best Customer Experience & Fantastic Service!
by Berlinda on 08/03/2023I have had a relationship with AutoNation since I purchased my Honda Accord in 2016. To date, I have not had a single negative experience with this dealership. The staff is courteous and professional at all times, the service has been… exceptional - from the appointment booking process, to the arrival procedures, wait time, and actual service, it is by far one of the most pleasant experiences I have had with an Auto dealer. I have remarked to friends and family that some restaurants and retailers need to take a page from AutoNation’s books. I recently decided to sell my Honda, and AutoNation took me through the car selling process seamlessly, without any hiccup. Kumar is by far one of the most amazing individuals I have encountered at the dealership. He listened and was attentive to my needs, and most importantly, he was super responsive to my inquiries whether by phone, text message, or email. I am saddened to have sold my vehicle but it was time for a change for me. AutoNation has left an indelible mark, and I will continue to sing your praise to my friends, family, and anyone who will listen. I will be sure to prioritize this dealership the next time I am in the market for a gas powered vehicle. Thank you for the wonderful customer experience! Ciao.Hello Berlinda, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Dulles! Thank you so much for being one of our valued guests and we look forward to your next visit!
Friendly Service
by Hwbocko on 08/03/2023Service tech was very friendly and explained the service visit in great detail.Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service experience!
by DN-Ashburn on 07/28/2023As always Adam K. was awesome. Needed a quick turn on inspection and emissions test a he took us in right away. Always polite and friendly. Very professional. Thank you, Adam!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Periodic Maintenance
by jennifer on 07/27/2023Adam was fabulous - I appreciate his customer service very much. I was THIS CLOSE to going to another dealership when I got in touch with Adam - and he did what he said he would do- Call me back with the information I requested - Adam… deserves 5+ starts for being focused on the right things - the customer - I will call him back for my next service/maintenance needs.Hi Jennifer, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
A pleasant seamless experience
by eesparza on 07/27/2023I went in for servicing and was promptly attended by Adam. The dealer now offers lyft rides to and from work/home. This was a very much welcomed news. I got a free lyft ride to work and when the car was ready I was able to get the lyft ride… back and obtained my car promptly. Overall it was a pleasant seamless experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall repair
by prunfola5 on 07/26/2023Adam K. As always is courteous and willing to help in getting your car repaired as quickly as he can. He even called Lyft to give me a ride home and then returned to pick up the car. Excellent service!Hi, we're happy to hear you had such a positive experience with our team! Â If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Spineault on 07/24/2023Adam K. Is the BEST! Always takes care of my car and goes extra mile to be sure I am satisfied.Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dulles Auto Nation
by AbbieP! on 07/24/2023Friendly, helpful employees, pleasant waiting environmentHi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!
Amazing!
by Viktoriya on 07/22/2023Oscar was very friendly, and helpful. I don’t know much about cars but he took they time to explain the issues in detail. He was patient and understanding.Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Good service
by connert3 on 07/21/2023Always good service; this time they found collision damaged missed by an insurance company and fixed it.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Excellent Service!
by jackie_lauer on 07/20/2023AutoNation provided excellent service, especially our sales rep Khaled! All team members were very helpful, knowledgeable, professional and kind. The vehicle purchased was an older year of 2014 but the price was great and the vehicle looks… and handles like a new car. They made the car buying experience not painful as it sometimes can be. I greatly appreciate all team members, especially Khaled, going above and beyond in my vehicle purchase!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Virginia State Inspection
by jhuntie on 07/19/2023As always, Mike was professional & pleasant, and explained the service details well.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Beware of Body Damage by Careless Tech
by S T Bear on 07/12/2023I took my 2020 Passport to Autonation Honda Dulles for the third recall in two months. Unfortunately, while waiting for the service advisor to complete the paperwork, I noticed a large dent and paint removal on the passenger front door. I… brought the issue to the attention of the service manager and advisor. The first reaction was one that the damage was there when the car came in. Fortunately, pictures of the car were taken at checkin which quickly disproved that theory. In addition, the molding around the rear door had been removed for some reason but never reinstalled. It is disappointing to take care of your car and have it in pristine condition with no blemishes or scratches only to have a tech have a a total disregard for your well taken care vehicle. Fortunately, I examined the car before leaving the dealership as no one was willing to come forward and tell me they damaged my car. Had I driven off it was my problem. Shame on this dealer for the less than honest service visit and a tech which should be looking for a new job. Given the quality of service and getting no response from upper management, I will not be returning for future service or another new Honda. I am at the end of my lease and I thought of buying the Passport. Given the damage it will be returned to Honda and I will buy another brand.Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (571) 357-3961 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
2023 Accord Hybrid Sport - Great buying experience
by kntran1 on 07/10/2023I had been searching for a car for awhile and I got a promotional email from another dealer for $2K off MSRP or 0% for 48 months on any new Accord Hybrid. I shopped this offer around to several other local dealers and they assured me they… could match it. I told them I also was not willing to pay for the $900-$1,000 doc prep fee. $500 was more reasonable since in MD, that's what dealers charge. Suffice it to say, the dealers that said they could either match the promo ended up giving me the run around when I asked them to put it in writing. They tried to add additional fabric protection, VIN etching, etc options when I said I did not want any of that. I wound up working with Sam Chowdhury who I had previously talked with in January 2023 when I was looking for a CRV. When I spoke with Sam Thursday morning and sent him the copy of the promo and I told him about only wanting to pay $500 for the doc prep fee and no other options unless I selected them, he said no problem. They gave me $2,400 off MSRP (I payed the full $899 doc prep fee, which netted down to $500 with the additional $400 off MSRP). He kept the last available Accord Sport Hybrid for me when I showed up at 5:30PM and everything went smoothly. None of that "bait and switch" or say one thing on the phone and then change the deal when you get into the dealership like some of the other local dealership. I highly recommend Autonation Honda of Dulles, VA and Sam especially. He honored his word and everything went super smoothly.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Service
by KarenDB on 07/07/2023Getting my car serviced is not the highlight of my life, but Honda Dulles and the staff make this a really good experience. Hats off to Hector. He has his thumb on the pulse of what is going on at all times and I come away feeling very… confident. Having a Lift service is a real bonus so I don't have to sit in a waiting room for 6 hours. Honda Dulles is also close by and that is another bonus.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Best service
by Karmen kh on 07/07/2023Fast , friendly and very professionalHi Karmen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Made the process so easy.
by Muhammad on 07/07/2023Friendly environment not pushed to get something you don’t want. Everything was done in a timely manner.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change and transmission service
by Kevin Rose on 07/06/2023Fantastic experience. Got me in and out and took care of everything I needed. THANK YOU!Hi Kevin, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Servicing - oil Change
by Mdismail on 07/04/2023I visited this place for oil change. The job completed very swiftly. They checked all accessories and given their feedback. Very prompt service and very polite behave by the staff. Special thanks to Michael.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Sales and Financing department
by Nikhil-K on 07/03/2023Best vehicle pricing and financing options! Amazing and friendly staff!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Honda HRV
by Arya4040 on 07/02/2023The HRV was hard to find we finally found one in sterling Honda , first experience at this branch turn out to be one of the best one. Friendly and experienced staff with lots of passion towards what they are doing.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello George, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025