Customer Reviews of AutoNation Honda Dulles
Review type:
Great experience
Oil Change
by LBNessle on 06/25/2023I went in for a scheduled oil change. I booked in advance and got there a bit early. It still took almost two hours. Then when it was finally time to check out they asked me if I wanted to have my car washed. At that point I just wanted to… go home. No one was mean or anything I was just not expecting to be there that long since I scheduled to be there at a specific time.Kk Review
by Andy-VA on 06/24/2023When you're sitting in the waiting room, having them text you versus coming in not customer service friendly. I had bought tires, and on the Baybridge, the tire sensors went off, which was a concern. It turned out to be a calibration, but… that shouldn't of happened. However, overall service was goodHi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (571) 357-3961 so we can assist you further.
Service
by Carla CRV on 06/24/2023Thank you for taking your time to assist in my CR-V recall. Hector was able to answer my questions and went beyond!Hi Carla, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Don't hesitate to call us if you ever need anything. Be safe on the road!
Servicing of HRV on June 20, 2023
by HRVOWNER on 06/23/2023As always, Adam Kearny performed the requested service promptly and explained what was done. Advised that at this time there is nothing else need to be done as everything was up to date. His work ethics and the way he treats each service… customer is commendable and I would have no hesitation in recommending him to others.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you need more help, our team is available to talk -- safe travels!
Makes things right; great service
by justjoshing on 06/22/2023There were some hiccups in the process, but Adam went above and beyond to make sure everything got taken care of in a good way. I am generally skeptical of dealerships, but for big repairs, I don’t have any hesitation bringing them here.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
AutoNation Service
by 1011111 on 06/22/2023Work was very thorough and very informative. They also provided details for the next service period as well.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
AutoWorld Honda Sterling
by LancePH on 06/22/2023My salesperson, Wayne is always a five star sales guy. He helped me get the best deal I was entitled to and helped me navigate the nuances of the sales process. I was a little dissapointed in the management group that tried to low ball me… on my offer which they dropped from $27K to $24.5K in only three months and minimal driving. Wayne was able to get me the $27K offer back. I also think Honda is making a BIG mistake in removing the XM radio from nearly all it's vehicles except the high end ones. They really need to revisit that decision. Overall, I got what I wanted at a price that I can handle considering where the interest rates are.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil Change
by Rosab20 on 06/11/2023Mike was great, and the service was quick and easy! The oil change was completed within the time frame promised and my car was left cleaner than before.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Honda Accord Hybrid
by Roberts on 06/09/2023Sales person excellent through test drive and thoroughly explaining all operations of interior/ dash controls.Hello Roberts, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Adam is amazing!
by Keribear on 06/06/2023I took my Honda Pilot in yesterday for a tire replacement but realized I needed a service and inspection too. Adam was right on it and had his guys do it all and FAST! They did a great job and Adam communicated every single sto of the way!We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Great customer service
by Janieb3 on 06/04/2023I dropped my car off and was quickly taken care of. A shuttle took me home and picked me back up when my car was ready. I was given a detailed explanation before the work and after.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased A new car
by Rubina A on 06/04/2023Sam Chowdhury went above and beyond to provide service and cared enough to assist in every possible way. He was honest ad sincere and helped me purchase my first Car come true and truly was a great experienceHi Rubina, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Safety belt recall - great experience
by Cjames3 on 05/02/2023updated 07/05/2023I was expected at the time of my appt, they explained how long it should take and took my car right back to start working on it. Done a little earlier than I expected.Hi, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Accord Purchase
by Mabentubo on 05/30/2023Sam Chowdhury made my buying experience the easiest I have ever had. He and the whole team at AutoNation answered all my questions and made me feel comfortable with the vehicle I chose. I ended up with a 2023 Accord and I am very happy… with my purchase. I will recommend Sam to all of my friends and family. Thanks again for making this easy.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer
by Yong4ever on 05/27/2023Car was serviced and done on time and very fair priceHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review for Adam Kearney
by AutoNation on 05/27/2023Excellent service. Always on top of it and very trustworthy. Thank you Adam.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ms.
by ❤️MyCR-V on 05/25/2023I bought a CRV hybrid at Honda Autonation Dulles a couple of weeks ago, and I couldn’t have asked for a better experience. From the test drive to the signing of final papers, my salesperson and the finance manager had all the information I… needed at their fingertips. I was made aware of all pricing and financing options, and I was even allowed to leave the rental I drove there on the lot for a couple of days so that I could drive my new car home and retrieve the rental at my convenience. If you’re looking for knowledgeable staff and great customer service, I highly recommend this dealer.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Horrific EXPERIENCE
by RKT on 05/23/2023Horrific experience with this dealership. 1) waited over 5 hours to purchase vehicle this past Sunday. 2) Salesperson Aaaya was extremely disrespectful to both my son and me. She did not inform us on what was taking so long to meet with… finance. She did not offer even a glass of water to either of us or shared where the bathrooms were located. 3) We had made an appointment to purchase/finalize the deal on Tuesday and completed all papers. Two hours before our appointment we received a call letting us know they had SOLD the car. I had even gotten the auto insuredHi, we are deeply disappointed by your experience at AutoNation Honda Dulles. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (571) 357-3961 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
New Honda Accord Touring Hybrid
by jscooper on 05/23/2023We bought a new 2023 Honda Accord Touring Hybrid from Abigail Degnitz. She bent over backwards to help us get the best deal possible. She was helpful with pinpointing the car with all the features that I wanted. The next time we are in… the market for a car I will definitely ask for her by name at Dulles Honda AutoNation.Hi, we're so glad that we were able to go above and beyond your expectations! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by JBonnand on 05/21/2023Getting a ride home was very cool. And I like that they clean the car each time !Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
CRV Moonroof and Rear Brakes
by VishalM on 05/21/2023I have a 13-year-old CRV and was having a moonroof problem as it stopped working over time ( initially, the tilt had stopped working, then it wouldn't close on the first try, and then nothing worked). AutoNation had a significant diagnostic… fee, but fortunately, the moonroof fix (which was to open the moonroof assembly and I think the glass had to be adjusted or something similar) got covered under the diagnostic fee, so I didn't have to pay extra. As I was due for rear bake replacement (pads and rotors), I was offered to finish that job and accepted. The advisor worked with me pleasantly and applied a couple of discounts for the brake job. The reason for four starts vs. 5 is that I had to call, email, and then text (I dropped the car in the evening and called late afternoon the next day) to get the status of my vehicle. Calling the service line and getting to the advisor is nearly impossible, so emailing and texting with the advisor worked. I guess we all have to move entirely to digital channels as voice-calling systems are not efficient anymore.Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (571) 357-3961. We would appreciate the chance to turn your experience around.
by Savy Robinson on 06/28/2023