AutoNation Honda Dulles
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Ashburn VA Honda Service Issue
Written byon 08/10/2023
Ashburn VA Honda Service Issue: My experience on 7/28/2023 was bad. The car was not returned to me at the agreed upon time and the service leader was evasive and dishonest in their discussions with me. I'm a long time customer and this experience has been the worst of the worst.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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WhyBad on 08/15/2023
Jorge from the Ashburn Autonation Customer Satisfaction group reached out to me after seeing my negative review. I shared details of the recent, unique and unfortunate experience I had on 7/28/23. After multiple conversations with Jorge, my expectation is that any future service appointments I choose to schedule with Ashburn Autonation will be delivered with the customary excellence I have previously received. Thanks Jorge!
ReportTheo Sanders on 08/13/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Honda Dulles. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (571) 357-3961 to discuss what we can do to help.
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