Steven Toyota
Customer Reviews of Steven Toyota
Review type:
Corolla for the win
Bruce, we're delighted to hear that Marcus made your experience at Steven Toyota enjoyable and informative. It's great to know you're loving your Corolla! If you have any more questions or need assistance in the future, feel free to reach out.
Quick service!
by Steve on 07/15/2025Clean comfortable customer lounge, I liked the texting notification of the cars status and the video provided of a screw in my tire.Hi Steve - Thank you for sharing your positive feedback! We appreciate your business and we will see you next time here at Steven Toyota.
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! Steven Toyota in Harrisonburg
Can't find the keys
by Ryan on 07/11/2025I stopped in to see a new 4Runner on the lot. Sales associate said that he believed the vehicle to be sold. I simply asked to view the interior. The sales associates response: " I can't find the keys, feel free to look through the windows"… No offer to show me another vehicle or take my information when another becomes available.Hi Ryan, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you. General Manager Ryan Sodikoff 540-434-1400
Life is busy but Steven Toyota can make it happen
by Victoria K on 06/05/2025I didn’t know about the shuttle service Toyota offers. It’s basically their own built in Uber on site! Had my car serviced and able to make to it my scheduled appointment. Made my day so much easier than expected and the car ride was… relaxing, all free of charge! Car was serviced as promised and my service coordinator, Edgardo, ensured everything went smoothly as always! Love Toyota!Victoria, we're delighted to hear that the shuttle service at Steven Toyota made your day easier and more convenient! It's great knowing Edgardo ensured everything went smoothly for you. Thanks for sharing your experience with us!
Recall notice dealer repair
by 2017 RAV4 XLE Owner on 06/05/2025There was confusion about what could be accomplished by the service technician because the replacement battery from another dealer two years ago was the wrong dimension. Rather than take care of it under the waranty/recall, they provided a… new battery tray and said come back when your existing battery needs to be replaced and we can install the new tray. I will be meeting with the Service Manager when he returns from vacation next week.Hi, thank you for taking the time to leave us feedback about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help! Steven Toyota Harrisonburg
The first time’s a charm!
by Bruce on 06/03/2025They were very organized and professional on my first visit for service on a new vehicle.Bruce, it was our pleasure to assist you. Thank you from all of us here at Steven Toyota!
Fast service
by Sam on 05/23/2025The staff here are great the technician and advisors, they added some services to my appointment which was convenient and it still got done in less than 2.5 hours!Hi Sam, we are very happy to have provided you with such a positive experience! We hope you have a great day! - Steven Toyota in Harrisonburg
Muy buen servicio
by Nicholas muy buen servicio on 05/06/2025updated 05/12/2025Fue muy rápido todo y el personal que me atendió súper atento no me recuerdo del nombre pero muy eficienteNicholas, gracias por compartir su experiencia con nosotros en Steven Toyota. Nos alegra saber que el servicio fue rápido y eficiente. Esperamos verle de nuevo pronto!
Corolla for the win
by Bruce Roberts on 05/01/2025updated 05/07/2025Very professional, knowledgeable and courteous. Marcus was very chill and I enjoyed hanging out with him throughout this process. Love my Corolla! I appreciated Marcus understanding that I’m a bit computer illiterate and he patiently… paired my phone with my car/Toyota app and explained things to meHello Bruce, we're happy you found our staff to be so supportive during your experience here at Steven Toyota. We are always more than happy to assist you if anything else comes up. Take care! Steven Toyota in Harrisonburg
Bruce, we're delighted to hear that Marcus made your experience at Steven Toyota enjoyable and informative. It's great to know you're loving your Corolla! If you have any more questions or need assistance in the future, feel free to reach out.
Tacoma price to quality ratio excellent
by Arnold24401 on 04/17/2025Brian was supported be Anwar in working out a good trade for my old Chevy S10. I’m very satisfied.We're glad to hear that Brian provided top-notch assistance here at Steven Toyota! Thanks for sharing your kind words!
Very Personal Service
by KWM on 04/16/2025The team at Steven’s service department listens and try to understand the problem. They communicate very well during the diagnostics and provide a couple of ways to communicate with the CSR. The waiting room is comfortable and spacious. My… CSR was Will, and was able to do a follow up call with him after one of my appointments.Thank you for sharing your experience with the service department at Steven Toyota! We're glad to hear that our team communicated effectively and provided a comfortable environment during your visit. It's great to know Will was able to assist you with follow-up communication as well. We appreciate your feedback and look forward to serving you again!
Thank you for your kind review; we are happy to pass along your comments to the team here at Steven Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
Pleasantly surprised in buying my car!
by Pleasantly surprised customer on 04/06/2025Brian is a model of what great sales persons should be like. We enjoyed his working with us. I’d use him in the future at the drop of a hat.We're delighted to hear that Brian provided such a positive experience at Steven Toyota! It's wonderful knowing you'd choose to work with him again. Thanks for sharing your feedback!
Great service!
by Andrew on 04/04/2025We had our 10,000 mile maintenance appointment and we were thoroughly satisfied with all that was done, which included a state inspection. A video was provided as well as the work was done. The staff provided a ride to get errands done… while waiting, and they were courteous in every respect. A wonderful experience - thank you Stevens Toyota!Hello Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Steven Toyota! We are always more than happy to assist you if anything else comes up. Take care! - Steven Toyota in Harrisonburg
Job Well Done
by Milton on 03/22/2025updated 03/28/2025Great customer service! Willing to pay attention to every detail of a trade to purchase a brand new truck! It was an easy, painless process thanks to Greg and his team!Milton, we're delighted to hear that Greg and the team at Steven Toyota made your trade-in process smooth and hassle-free. Enjoy your new truck!
Got me in and out quickly
by Beau on 03/27/2025Needed an oil change and had a doctor's appointment afterwards. Easily set up the oil change online early enough not to conflict appointments. Had a TPMS light checked while there and they still had me in and out in time to make my next… appointment.We're delighted to hear that our team at Steven Toyota was able to accommodate your schedule and get you back on the road promptly. Thank you for choosing us, and we look forward to assisting with any future needs!
Great job!!
by Metz on 03/23/2025Always good service! Super nice and polite staff.and love that they send a video of the job being done.Chino was great to work withHi, thank you for your kind review; we are happy to pass along your comments to the team here at Steven Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!
Crown Signia Purchase, Steven Toyota
by G B on 03/04/2025Marcus was very personable, knowledgeable, and accommodating. He was attentive as we searched and drove different cars, keeping us informed about the arrival of our new car and after the purchase to make sure we were doing well with the new… car and the Toyota App. He was extremely helpful to make sure we were comfortable with all aspects of the new car. We found it hard to compare new cars due to the dealership having limited selection on site. For example there were no interiors available to see except black. We felt networking among dealerships would offer buyers greater variety of options.Thank you for sharing your experience with Marcus and the team at Steven Toyota! We're glad to hear he provided attentive service throughout your car search. We appreciate your feedback on our inventory selection, and we'll certainly consider ways to improve variety in the future. Enjoy driving your new car!
Great Service
by Debbie on 02/28/2025Service was done in a timely manner and everyone was friendly .Thank you for sharing a great review of Steven Toyota, Debbie!
Outstanding
by Steve on 02/19/2025updated 02/28/2025Appointment was easy to schedule and service technician was very helpful and politely answered some questions I had. Service was done in a timely matterSteve, we're delighted to hear that scheduling your appointment was a breeze and our service technician at Steven Toyota could assist you effectively. Thanks for sharing your experience!
Looking for a great Salesman ask For Justin Sours
by Aaron Wilson on 02/27/2025I bought a great little vehicle from this dealership, I can be hard to please but Justin Sours was very Professional and very polite and really did a great job if you want a great salesman ask for Justin Sours and tell him Aaron Wilson sent… you!!Aaron, we're delighted to hear that Justin provided you with such a positive experience at Steven Toyota! Thank you for recommending him and sharing your feedback. Enjoy your new vehicle!
Love my truck
by Matt on 02/19/2025updated 02/25/2025Very easy to work with and great helpThe team at Steven Toyota loves seeing great reviews! Thank you, Matt!
Hello Matt, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Steven Toyota in Harrisonburg
Love Me Some Steven Toyota
by Denise on 02/14/2025updated 02/21/2025Love the service I get at Steven Toyota! Honest, professional and all around great people.Denise, thank you for stopping by to share a positive review of Steven Toyota!
Hello Bruce, we're happy you found our staff to be so supportive during your experience here at Steven Toyota. We are always more than happy to assist you if anything else comes up. Take care! Steven Toyota in Harrisonburg
by Andy James on 05/08/2025