Purvis Ford
Customer Reviews of Purvis Ford
Review type:
Excellent Customer Service
by Brandon042 on 08/17/2023
I brought my 2018 Ford F-150 in for its 100,000 mile service including "The Works" and changing the oil in the rear differential, and to check the battery. I also asked my Service Advisor "Troy" to have the annual inspection done. I… really appreciate the fact that Troy was willing to discuss my requirements for the truck due to business usage. He provided expert advice and the service was done on time and with no issues. Troy also discussed what they noted during the service and I really appreciate the fact that he provides all the necessary facts to help me make the right decisions regarding my vehicle service Troy even went outside and brought my truck to the service area himself for my convenience. I'd recommend bringing your vehicle in to Purvis and I'd ask for "Troy" to be your Service Advisor. I promise that you won't be disappointed.
182 reviews
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by PeteG... on 01/21/2023Worst experience ever, 8 days prior to my Warranty expiration I attempted to schedule an appointment for warranty work (i gave a full explanation of the work needed) i was told no appointment available until 14 days from my request. Thought… since I called in advance of my warranty expiration it was covered. After the service was done on the date they gave me I was told my warranty had expired 3 days prior to the day i had the appointment, that the day i brought the car in governed the warranty not the day i called and scheduled the service (what a scam, they scheduled the service for after the warranty would expire, they did the work I paid the bill and after driving away i found the repair they made did not work. when I went back and complained i was told other repairs were necessary beyond what they told me and they would cost even more money and they also said I could not get a refund on the repairs that did not work because even though they did the wrong repairs I was still liable for the wrong repairs. [non-permissible content removed]!!!!!!!New Truck Purchase
by GSHBLRFred on 01/06/2023Delfin Murphy is an excellent Sales Associate. He was extremely helpful to my wife and I. He patiently answered all our questions and made the process of purchasing a new car seamless.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Unacceptable service delays
by O6Retired on 12/02/2021I called for an appointment because the "Check Engine" light was on, error code P208A, on my F-250 diesel pickup. The earliest appointment I could get was 13 days later, 2 Dec., 2021. Upon arrival and check-in I was told it would take 24… to 48 hours for a diagnostic on my pickup even though I had already waited two weeks and made an appointment. TOTALLY UNACCEPTABLE!Explorer purchase
by Chris C on 05/08/2021Our salesman George M. Was great. The process overall was very good. The only thing that was an issue and why we didn’t rate the review higher is that the online price was misleading because it didn’t reflect the true cost by not listing… the destination fee. Other than that the experience was pleasant.Vehicle Service
by Kirk Hood on 04/19/2021Since moving to northern Virginia I have always taken my 2015 Ford F150 to Purvis for required maintenance or service. I know up front the cost of most of what I am having done at the shop. The couple of times they did discover something… that needed attention, I was contacted and consulted before any further work was performed. Always have had great customer service and interaction with the Service office staff. I will continue to bring my vehicle into the shop at Purvis because of pros they have working there.Nautilus
by Nautilus on 03/11/2021updated 03/18/2021My service advisor Troy kept me well informed in the process. I highly recommend him.Nautilus, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
To charge or not to charge. Thank God I challenged the paperwork
by Kennyraisin on 02/20/2021Brought my 2020 Explorer in for three things: 1. Oil change 2. Camera recall 3. Weather stripping issue. First two completed no problem. Weather stripping had somehow gotten behind passenger window on left side of window frame. No idea how… it happened but window would not roll up on its own. Had to pull up by hand to get it to go all the way up. Left it alone in anticipation of getting it fixed. After several calls to check up on progress I was told that part of the window part had to be replaced, that the mechanic had said the frame part has scratches on it "implying" that some one may have been trying to break into vehicle which would have turned it into an insurance issue and not a warranty issue. When I called I was told about replacement part but was not told at that time whether there was going to be a charge for window part. When I got to the dealer I went to the pay window and I was handed the paper work and saw that $382.00 was being charged for the window part and labor. Knowing that was not correct and my 36,000 three year warranty should have covered it, I walked away from the payment window and spoke to the person I had been dealing with all day in regards to repairs and maintenance. I said, "So what is the issue with the window again?". He said it looked like the window had jumped track or something along those lines. I then stated that it should be covered by my warranty to which at that point he seemed surprised that I brought that up but immediately agreed. I then asked him why I was being charged $382.00 at which point he said I shouldn't be. He went and looked at my paperwork at the pay window, shuffled some papers behind the pay window, brought out some form and told me the incorrect code had been used. At that point I said, "That's it?" and he say yes that was it and handed me my keys. I said, "Nothing else?" and he agreed nothing else. So: 1. I was told over the phone that a replacement part was used to fix the window issue with an implication that something may have been done to it but not whether there was a charge which left that open ended. I owned a Ford vehicle for five years prior to this one and every time maintenance was done on that vehicle I was always given a total amount that would be charged over the phone prior to picking up, even if it was just for an inspection. 2. If I had not known to challenge the paperwork at the pay window I would have wound up paying $382.00 for work that was obviously under warranty. That "mistake" should have never been made in the first place. 3. I was not offered to visually inspect the part they said was replaced. 4. When the person I spoke to who said that was it no charge and that I was good to go, no adjusted paperwork reflecting either the work or maintenance was offered or given to me for my records. I still have not received any. 5. In regards to the first question I would not recommend this dealer for maintenance and I would recommend that the GM conduct training on his maintenance make sure this kind of "mistake" does not happen again. 6. If anyone asks me why I didn't ask when being called about any charges or why I didn't ask to see the replaced part or why didn't I ask for corrected paperwork the answer to that is I shouldn't have had to in the first place. That information should have been offered to begin with.Sevic for my F-150
by JJayeee on 02/01/2021updated 02/08/2021Professional and courteousIF YOU ARE NOT WORRIED ABOUT TIME
by 3510cwo on 11/06/2020Had a 10:00 appointment for an oil change and was out the door at 3:30... This was my first experience with Purvis and needless to say my last.Service at Purvis
by Jokem69 on 09/29/2020I've service my 3 vehicles with Purvis Ford for over 6 years now & I've only had one minor issue that was quickly resolved. The staff is very friendly, Even when things are crazy busy they get things done as efficiently as possible. They… even take good care of my Toyota ! My family and I will continue to service all our vehicles with Purvis as long as we are in the region.Hello, your comments keep us motivated and working hard for all our guests! Thank you for choosing Purvis Ford Inc, and we hope to see you again soon!
Efficient and Courteous
by Grizzle on 09/09/2020No pressure. Got to bottom line quickly to seal the sale.Oil change and state inspection
by Mary Steele on 08/22/2020My appointment was at 10 AM I arrived at 9:50 and the service person came out and asked me if I was dropping off or waiting. I told him I was waiting so I went and took a seat. At 11 AMI decided to walk around the building and I saw my car… still sitting outside so I went into the building and asked one of the service personnel about my car still sitting there since I had a 10 o’clock appointment. He told me he would check when he came back he told me that my car was next and it shouldn’t be much longer I said OK and I told him that I hadn’t eaten yet today and I was hungry so he offered to get me a pack of crackers which he did and I took a seat back in the lobby. At 12 PM still no word about my car I walked over to where my car was parked and it was still there there was no service people at that moment that I could ask what was happening with my car. So I went back to sit in the lobby at 12:45 PM I went to see if my car was still there and it was now I’ve been here for two hours and 45 minutes and my car is still sitting in the same place. When I asked when the service person else again I was told not much longer I took a seat again. At 1:15 I went to see if my car was still there it was not there which I thought OK well they finally taking my car in after three hours and 15 minutes.At 1:45 I saw they brought my car up so I went out and was told I had to wait for the paperwork which took another 10 min So after four hours of waiting I see no purpose in scheduling a appointment at 10 AM when I have to wait for hours later to get the car for a simple oil change and state inspection which should not have taken more than 15 minutes for either one.Service
by MikeBrackett on 04/22/2020My 1st service with Purvis Ford on my 2005 F350 Turbo Diesel 4x4 Dually was for a checkup and an oil change. They did exactly what they said they would do. The cost was less than quoted. Extremely happy with this team.Vincent Richardson
by Vincent58 on 01/11/2017updated 01/20/2017As always, Purvis Ford provided excellent service when taking care of my vehicle! The staff and the maintenance personal are professionals dedicated to its customers.Vincent, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
services
by moca2627 on 12/14/2016very friendly welcome environment, staff very out going. I Love Purvis Ford.Awesome experience!!
by Escapetg on 11/22/2016updated 12/05/2016Ross Decatur and Kenneth Wenke were amazing. I would highly recommended going to Purvis Ford cause these guys will definitely come through for you. Thanks Ross and Kenneth!!Excellent service with Purvis
by roadrunner1932 on 12/19/2013updated 11/30/2016For the past 20 years I have been buying fords, mercury & Lincoln vehicles from Purvis and all maintenance has been performed by the dealership in a very professional and high quality manner. My personal opinion of Purvis Ford/Lincoln is… they have an outstanding operation and I have always spoke very highly to my friends about them.Lincoln Family
by henryfd on 10/21/2016Very great and professional. Who could ask for more.Thank you for writing this fantastic review and giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Bought new car at Purvis
by Djas5588 on 10/17/2016I had a great experience buying a car from Purvis. They answered all my questions and provided assistance with everything I needed.Your positive review means a lot to us and were happy we could help you! Thanks again for your business! Take care!
Your positive review means a lot to us and were happy we could help you! Thanks again for your business! Take care!
New Vehicle purchase
by catanahollin on 09/15/2016updated 09/26/2016My intent was to look at vehicles yet was interested in buying. My salesman was awesome. I told him what I wanted and what I wanted to do and he made it happen.Your positive review means a lot to us and were happy we could help you! Safe travels!
No pressure, thank God!
by Zach_Zornis on 09/12/2016updated 09/26/2016I went in knowing what I wanted, and with the rebates available, I wasn't interested in negotiating or buying any additional protections. I went in, had the price I wanted, got financing with no money down, drove off in a couple hours.… Nobody tried to pressure me, nobody tried to play the payment game (although a sales person tried it on somebody else from what I could hear from the yelling), however, my experience was surprisingly delightful. I'm thoroughly impressed and we'll buy here again and again.
About our dealership
Welcome to Purvis Ford
For more than 50 years, Purvis Ford has been serving the Fredericksburg community and the surrounding areas.
Purvis is a family owned and operated store with Eli serving as President and his daughter Emily Patrick serving as Vice President.
Eli and Emily have two core principles; take care of the employees by creating a unique culture that promotes satisfaction and longevity in the work place, and to always ensure that Purvis customers are provided a great sales and service experience.
The team's personal dedication continues past the sale experience with longstanding relationships developed by their highly trained and professional service, parts and collision staff. Their goal is to provide a comfortable and inviting atmosphere for the clients when visiting the store for sales and service.
Purvis continues the legacy of a home town business as it serves their multi-generations of clients who have been part of the Purvis family for decades.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Hi, thanks for your praise and kind comments about Troy. Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 08/20/2023