Purvis Ford
Customer Reviews of Purvis Ford
Review type:
Excellent Customer Service
Great service
by H8pavement on 08/27/2016updated 09/07/2016The online scheduling thru the dealerships website is great and the staff in the service department is always friendly and polite.We're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Take care!
AC repair
by Andrew663 on 09/06/2016Very disappointed with Warranty coverage/refusal to repair AC. Very pleased with support from service advisor. Repair was made at my expense. Not likely to buy another extended warranty.Outstanding
by Sandra3336 on 07/12/2016updated 08/09/2016I was there for an oil change and I went with my seven week old baby. The staff was very courteous and helpful. I caught the courtesy shuttle to take me home and pick me up. The entire staff from the service tech to the shuttle driver to… the cashier were excellent. I'm very happy with the experience.Grate service
by 2014mustang94 on 07/21/2016updated 08/08/2016Staff was excellent work was perfect will bring my car here for all my repairsmissing you
by Evelyn69 on 07/20/2016updated 08/08/2016it took a little longer than i had antisipated but it was my foult for not getting an appointment. i have been going to purvis ford for 15 years and have always had great service. i am moving to Wahington State and will miss the friendly… faces and great serviceExellent service
by Boricua38 on 07/06/2016updated 08/03/2016Great short time spend and will be back and hope with another purchase Jerry the salesman was great and the honesty and attention coudn"t have been betterGreat service!
by mdinfred on 07/14/2016Our experience was great. They fixed both of our issues and stayed in contact daily. Thank you!Our Staff works hard to go the extra-mile for our valued guests! We're so happy to hear that your experience reflected this.
Good Service with no Problems
by NikonFotos on 07/12/2016I had to bring my 2013 Ford Fiesta in because of a recall notice I got in the mail about door latches that would no longer close or lock, and I had a rear door with this problem. I made an appointment by phone and dropped it off after work… on Wednesday. I was working with Tony Simms at the service desk and mentioned that I won't be able to pick up till Saturday. I got a call a day later that it could be picked up and I would be by Saturday morning. They did a good job replacing the door latches and getting it done ahead of time with no problems. Thanks to the service department, keep up the good work. KevinService
by Lincburg on 07/10/2016Very Customer-Friendly. I always wait when car is serviced and am very comfortable. Thank so much just for being niceThank you for highlighting the quality of service our Staff provides, Lincburg! Please let us know if there is ever anything else we can do for you! Safe travels!
Outstanding performance
by Anthinybhall on 07/08/2016As always the service provided was outstanding. The service depsrtment personnel goes the extra mile to ensure the customer is satifiedRoutine maintenance
by SkipNol on 07/08/2016This was routine maintenance for our 2011 Escape, oil change, tire rotation, air filter, etc. Everything was OK. Staff was friendly and professional.Your positive review means a lot to us and were happy we could help you! We sincerely appreciate your business here with us at Purvis Ford Lincoln, Inc., and we look forward to continuing to do business with you!
Great Service
by PeacefulPl1 on 07/06/2016We have been very pleased with the service provided by Purvis for our Ford F-250 Diesel and in particular with the service rep, Frank Stewart and are impressed with both diesel mechanics we have dealt who are Justin and Brandon.Done
by Mkd818aug on 07/05/2016The service representative was amazing, but when handing my keys over to have my vehicle retrieved the man was rude to the person ahead of me and equally so to me. He appears to not like his his job. I let my service rep know the man… needed a nice pill. What a shame to be treated that way at the end as everyone else was polite, professional and efficient.We appreciate your honest feedback. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Buying Experience
by 2016F15030 on 06/20/2016updated 07/04/2016Ross Decatur worked with me to find the right truck for me at a price everyone was comfortable with. Easy buying experience. No pressure, no games.Great Service
by lone_hickory on 07/01/2016Great service and repair of our Lincoln MKX recently. Our service advisor was excellent and I will ask for him next time we bring our car in for service.Great service and staff in the Purvis service department
by Areynolds249 on 06/28/2016I brought my 2006 expedition for 2 service issues (power lock and Air conditioning). My sister recommended I bring my truck to Purvis because she always takes her Explorer here for service. He service manager was very nice and helpful. He… kept me informed throughout the day and was able to finish the work in 1 day. And although there was a mishap with 1 area of service, he (the service manager) went out of his way to further assist me. I am pleased with the final outcome of the service work and staff.We're glad to hear you left our dealership feeling this way! Thanks again for your business!
Great Service
by john12373 on 06/23/20162010 Sport Trac. Andrew Smith always makes sure i have good service. Thank YouGreat Service from a Great Dealer!
by dreamcatcher26 on 06/01/2016updated 06/14/2016I purchased a 2016 Mustang GT and the salesman Nick was great! In fact everyone at Purvis was a pleasure to deal with. The trade in I had was priced fairly (better than I thought) and the deal on the car was awesome. This is why I'm on my… 10th vehicle from Purvis.Outstanding Service
by gacracker7112 on 06/03/2016As usual Frank did a superb job! His knowledge and ability to relay that information to his customers is outstanding!It was truly a pleasure to do business with you! Please let us know if you have any additional questions about services you received and thank you again for choosing Purvis Ford Lincoln, Inc.!
Purvis Ford F-150
by RandyFord on 05/24/2016F-150 The Service was OUTSTANDING from my Phone call to Barry Jones who has sold me my 3rd Ford, to Doug the Sales Manager and Kathy the Business Manager, I made a phone call to Barry at 9:30 AM and by 4:00 PM I was driving off the lot in… my new truck. Barry listened to my requirements and matched up what you had in inventory and I had two trucks that met my requirements. I was waiting to deal with the business aspect I found from my Ford Online Customer site that as a repeat Ford Customer that I got an additional $100 off, Doug made it happen PDQ. The Purvis team has supported me and my family's need for the second time in 2016 with a new vehicle. When you get outstanding commitment and service you don't forget it and you support those who support you. THANKS Barry, Doug, and Kathy!!Great services.
by Bowen1959 on 05/20/2016Had backup camera replaced. Staff was very friendly.
Welcome to Purvis Ford
For more than 50 years, Purvis Ford has been serving the Fredericksburg community and the surrounding areas.
Purvis is a family owned and operated store with Eli serving as President and his daughter Emily Patrick serving as Vice President.
Eli and Emily have two core principles; take care of the employees by creating a unique culture that promotes satisfaction and longevity in the work place, and to always ensure that Purvis customers are provided a great sales and service experience.
The team's personal dedication continues past the sale experience with longstanding relationships developed by their highly trained and professional service, parts and collision staff. Their goal is to provide a comfortable and inviting atmosphere for the clients when visiting the store for sales and service.
Purvis continues the legacy of a home town business as it serves their multi-generations of clients who have been part of the Purvis family for decades.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Hi, thanks for your praise and kind comments about Troy. Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 08/20/2023