Purvis Ford

My appointment was at 10 AM I arrived at 9:50 and the service person came out and asked me if I was dropping off or waiting. I told him I was waiting so I went and took a seat. At 11 AMI decided to walk around the building and I saw my car still sitting outside so I went into the building and asked one of the service personnel about my car still sitting there since I had a 10 o’clock appointment. He told me he would check when he came back he told me that my car was next and it shouldn’t be much longer I said OK and I told him that I hadn’t eaten yet today and I was hungry so he offered to get me a pack of crackers which he did and I took a seat back in the lobby. At 12 PM still no word about my car I walked over to where my car was parked and it was still there there was no service people at that moment that I could ask what was happening with my car. So I went back to sit in the lobby at 12:45 PM I went to see if my car was still there and it was now I’ve been here for two hours and 45 minutes and my car is still sitting in the same place. When I asked when the service person else again I was told not much longer I took a seat again. At 1:15 I went to see if my car was still there it was not there which I thought OK well they finally taking my car in after three hours and 15 minutes.At 1:45 I saw they brought my car up so I went out and was told I had to wait for the paperwork which took another 10 min So after four hours of waiting I see no purpose in scheduling a appointment at 10 AM when I have to wait for hours later to get the car for a simple oil change and state inspection which should not have taken more than 15 minutes for either one.