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Purvis Ford


11335 Patriot Hwy, Fredericksburg, VA 22408 (map)
Today 8:30 AM - 9:00 PM
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Service Rating
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Yes (8) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
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Written by PeteG... on 01/21/2023

Worst experience ever, 8 days prior to my Warranty expiration I attempted to schedule an appointment for warranty work (i gave a full explanation of the work needed) i was told no appointment available until 14 days from my request. Thought since I called in advance of my warranty expiration it was covered. After the service was done on the date they gave me I was told my warranty had expired 3 days prior to the day i had the appointment, that the day i brought the car in governed the warranty not the day i called and scheduled the service (what a scam, they scheduled the service for after the warranty would expire, they did the work I paid the bill and after driving away i found the repair they made did not work. when I went back and complained i was told other repairs were necessary beyond what they told me and they would cost even more money and they also said I could not get a refund on the repairs that did not work because even though they did the wrong repairs I was still liable for the wrong repairs. [non-permissible content removed]!!!!!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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