Salt Lake Valley Chrysler Dodge Jeep Ram
Customer Reviews of Salt Lake Valley Chrysler Dodge Jeep Ram
Review type:
Outstanding Service Team!
by robert4613 on 11/14/2015I was only looking to test drive a third 2015 Jeep Cherokee Trailhawk to see if this car was what I really wanted. The first one was a new 2015 with the 4 cylinder, the second one was a used 2015 with the V6, and the third one was a new… 2015 with the V6, with only 11 miles on the clock. I fell in love with this one! Let's back up a bit. I had found one online at this dealership that was the Deep Cherry Red, but when I had arrived at the dealership it was just recently sold and the staff haven't had the chance to update their inventory. So they had asked me if they could find me one that was comparable. I told them that as long as that it was the Trailhawk with the V6 in one of my five color choices that it was ok. They had chosen for me a Granite Gray that had met all of my requirements. I had taken it for a test drive and.......well, I drove it home that evening. The day before I had spoken with Ally about what I had wanted. The next day I had called her back, but had discovered that she was off for the day, so Reese had taken care of the call. After we had gotten things taken care of I hit the road for Salt Lake City. Keep in mind, I live three hours away in Vernal, so the drive to SLC couldn't be a bust. I had stopped in Heber for a pit stop and found that I had received a text from Ally saying to let her know when I was close to town. When I had arrived Ally was there waiting for me. She had came in on her day off just to help me! She had walked me throughout the whole Jeep, stating little cool facts about this particular vehicle. She was very knowledgeable! What I also appreciated about her was that she was very patient, and she was not the typical pushy type salesperson. She was there to answer my questions, but she didn't "hover" all over me like what you would find at other dealerships. I got to meet many of the staff there as well, including (but not limited to) Reese, Brandon Smith, Gabe, and Ghassan. They were a great bunch of people. Although the entire sales process had taken a couple of hours, they all had made sure that I was comfortable and had offered me refreshments. But once the paperwork was all finished Ally took the time to go over some more of the cool features that was on my new Trailhawk. She didn't have to come in to work on her day off, but she did, and that had shown me how personal and dedicated that she and her whole team was at providing the best in customer service. I can honestly say that they are definitely a big town dealer with a small town service. I highly recommend any of my friends and family to them. As I was driving my new V6 Trailhawk home I couldn't help but think how this vehicle was so wonderfully engineered. It drove like a dream! And I have the wonderful staff at Salt Lake Valley CDJR to thank for such a wonderful shopping experience.2015 Jeep Grand Cherokee Summit
by FormJeff on 10/30/2015updated 11/11/2015Gabe and his team went over the top to take are of my needs, I will definitely be back and recommend the dealership to my associates. I also own a 2009 Jeep Rubicon that I need to have serviced, the team recommended Brandon whom I am… looking forward to speaking with regarding my service needs.Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Gabe and the team went the extra mile in attending to your needs. Thank you for spreading the word about your excellent experience at Salt Lake Valley Chrysler Dodge Jeep Ram; we look forward to working with you, your family, and your friends in the future. Brandon will be more than happy to assist you with the needed repairs on your car. Best, Randy Aldridge General Sales Manager (801) 487-8755
Car Salesmen Still Exist
by TIREBOY363 on 07/19/2015These guys are so fake its ridiculous. At the time of purchase very friendly and very upbeat. Then you have a problem and the real car salesmen come out. Look I was in a bind with my current vehicle and was referred to them by another… dealer up the road. It was late and decided to stop by. I honestly felt forced into buying this car. I hate the car and even at looking at the great deal they gave me its a rip off. In the fine print all the little extras that were reworded and hidden is way over priced. So after getting so sick to my stomach I asked to return the car and was willing to pay for mileage or damages if any. Even though I was upfront honest and wasnt raising my voice they were so rude. The couldnt even be transparent with us about funding or who was funding it or what was going on. Then as my wife asked a question to Randy he got all mad and walked away. I almost wanted to grab him by the collar and say to not walk away from her while she was asking a question. However Im more adult and mature then Randy. Bottomline this dealership makes me sick and being in the automotive industry myself this is not how you treat customers. I also know the biggest form of advertisement is by word of mouth. This will not be the only review I write but many more. I will also let my friends, family, coworkers and customers where not to go to purchase a car. You have my word.It is unfortunate that you have been frustrated with your recent car buying experience with us. We want to make our guests feel at ease during the entire process, and I am sorry that this was not achieved with you. That is not how we intend to do business. I would like the opportunity to discuss the situation with you further and make things right. We don't want to lose any customer or miss out on the opportunity to grow as a company. If you wouldn't mind contacting me, I'd love the chance to speak with you and hear your feedback regarding your visit. I'd like to help repair your relationship with our team and create a better experience in the future! I hope to hear from you soon. Sincerely, Keyvan Keyvani, General Manager, (888)-846-1598
This is how purchasing a new car should be.
by CarylLB on 05/15/2015updated 05/29/2015This is how a new car purchase should work. We negotiated an agreeable price up front without having to go through any of those games a lot of dealers like to play. Your price was the second best we could find with a thorough search all… over the west. The only one cheaper was far up in northern Idaho and we didn't want to go that far. Even though you had a Jeep on the lot exactly matching the one we wanted Jenn just made an off-hand suggestion to go with that one. But when we said we wanted to order one instead, she replied "no problem". There was no pressure at all for us to commit to that specific vehicle. You were willing to wait for us to come to get the vehicle when we were ready even though it sat on your lot for several weeks. And it was ready and waiting in great shape when we did finally show up. The full tank of gas and the included wheel locks were a very pleasant surprise as well. We didn't have to worry about getting a lock on that spare tire ASAP after all. A special thanks to Jenn for the quick return with a good price and the special bow added to the car. It made for a special Birthday. And thanks so much for not pestering us with constant emails and phone calls. It gave us time to digest all the information and prices we were looking at. Some of the dealers we emailed were far too pushy, calling and emailing constantly asking why we haven't come down to the dealership. That approach quickly turned us off. Jenn was an absolute no nonsense, no push person to deal with. We really, really appreciated that. And a thanks to Charles for spending so much time showing us how everything works and how to drive 4WD. Having never driven a Wrangler before, it was nice to have that introduction. He clearly loves these little cars. We wish we lived nearby so we could try your service department as well.My jeep
by csd4 on 05/06/2015These guys were so great! From the time I called to schedule a test drive, to the point I drove my new jeep off the lot. We were not in the greatest situation with our old car and these guys made it painless. Jason the floor manager wasn't… your typical salsmen. He and Jed were realistic and resonable.Thank you for taking the time to share with us, ! The goal of the Salt Lake Valley Chrysler Dodge Jeep Ram team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy that Jed and Jason were able to reflect that dedication. Please remember that we're always here to assist you with any future auto needs. Best, Keyvan Keyvani, General Manager, (888)-846-1598
Recent Purchase Survey
by kje735i on 02/06/2015updated 02/15/2015they always go above and beyond to make sure I am happy; This is the second car I've purchased and everyone recognized me and remembered me which made the experience amazingThank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! Congratulations on your purchase! Please let us know how we may be able to help next! Best, Keyvan Keyvani, General Manager, (888)-846-1598
Worst Day Of my Life
by TannerC on 01/01/2015Worst Experience I have ever had at a dealership. I live in Rexburg, Idaho and I found a vehicle that I liked so I contacted them and we traded information. I was told to tell them if I wanted the truck and they would pull it off the lot… and deliver it to ogden that next day.I called and told them I can pick it up tomorrow. As I am driving down to pick the truck up I recieved a phone call saying, "hey there is someone here looking to get this truck" the one that I told them I wanted. So they said deposit some money so we can tell them it is not for sale. I deposited 1500 and they told me that I needed to drive all the way to Salt lake because the roads were bad. So i proceded to drive all the way to Salt Lake when I arrived they told me that the truck was mine they just had to work out a few things with the people that came in earlier that morning. Two hours went by then they tell me that if their credit goes through that I will not get the truck. I waited another hour and a half just to find out that they got approved and I got screwed out of a truck even though I was told the night before they were going to pull it off the lot and pick it up in the morning. The most frustrating thing that I was experiencing is that every sales rep there told me that the, "early bird gets the worm." At first I thought they were talking about me. The one that set an appointment to pick the truck up that morning. No it was the people that drove in that morning with no appointment, the people that were not told they could pick it up in the morning, looked at it and wanted it so I got nothing. Everyone said that they were going to make this right so I waited and the best they could do is try and get me into a new truck with a payment that was $150 to $200 a month over what I budgeted for. All in all I spent six hours talking to people and got absolutely nowhere. I am frustrated and the only thing I can do is write a review. Not even an offer to comensate for gas or time. That is not the way to do business. I will never tell anyone that they should buy from these guys. Whats sad to is I am a young construction business owner that potentially has a lot of business in the future but they can kiss that good bye.Please accept my sincerest apologies for what has taken place since visiting Salt Lake Valley Chrysler Jeep Dodge Ram. This is not how we do business and the experience you describe is not acceptable. If you could please contact me directly, I will do everything I can to address the situation and show you that we do greatly appreciate you choosing us to assist you with your automotive needs. I look forward to hearing from you. Sincerely, Keyvan Keyvani General Manager (888)-846-1598
Nicest L Salesperson ever!
by jeepadvocate1 on 09/11/2014I recently came in and bought a Brand New 2014 Jeep Cherokee! I live in Nevada and they were the only dealership who had the vehicle i wanted and the exact package I wanted! I worked with L Andrew, he was the polititest Salesman I have ever… dealt with! The process was so quick and painless! After the deal my husband and I were traveling with our camper and wanted to do some traveling before heading back home, Andrew and his Manager were sooo kind to store our Brand New Jeep till we got back! He was so helpful he even spent at least an hour or so showing me how everything works. I will recommend everyone to go see L Andrew!We appreciate your feedback, and I am happy to hear that your time spent with our staff was a pleasant experience. We pride ourselves on the high level of our service excellence, and it's wonderful to hear that Andrew was able to show you what Salt Lake Valley Chrysler Jeep Dodge Ram is all about. Feel free to call us if you have any questions regarding your vehicle. Best regards, Keyvan Keyvani, General Manager, (888)-846-1598.
Not true
by wasatch6951 on 07/12/2014adaverstise one price but will not sell it to you for that just a price to get you in please stay awar from this dealerYour feedback is greatly appreciated. Our customers are our top priority and it is disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about your experience. Please contact us at your earliest convenience so we can discuss this further. We look forward to hearing from you. Sincerely, Keyvan Keyvani, General Manager, (888)-846-1598.
Good Jeep dealer in Salt Lake City
by moabdriver on 06/19/2014My salesman, Charles Z was wonderful, patient and let me test drive a several differently optioned versions of the Rubicon.We appreciate you for taking the time to share your experience with us. It is great to hear that you had a wonderful experience with Charles, and please come back in to visit us if you have any further concerns about your vehicle. Best regards, Keyvan Keyvani, General Manager, (888)-846-1598.
We appreciate you for taking the time to share your experience with us. It is great to hear that you had a wonderful experience with Charles, and please come back in to visit us if you have any further concerns about your vehicle. Best regards, Keyvan Keyvani, General Manager, (888)-846-1598.
New Car
by mirandasav on 06/17/2014The Dealership was friendly and excited to work with me. They made me feel comfortable while making my decision. The best experience I have had while buying a new car.We thank you for this excellent review! We're happy that we could make you feel so happy and comfortable with your recent purchase, and we look forward to working with you again in the future. Sincerely, Keyvan Keyvani, General Manager, (888)-846-1598.
What a Fantastic Dealership
by DeanandKristie on 06/14/2014I came to this dealer to look at a Jeep Grand Cherokee Limited that I had researched online. The staff was very helpful and I was treated like a long time friend. Trevor answered all my questions and I was allowed to browse the lot with out… being constantly shadowed. Thanks to Big Mike, Trevor and Keyvan for going out of their way and making sure this was the Best car buying experience I have ever had. I look forward to having my car serviced with you when the time comes.I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of sales and service excellence, and it's quite an accomplishment to hear that we provided you with the best vehicle-buying experience possible! Thank you so much for doing your business with us, and if you have any further needs, do not hesitate to come back and see us. Sincerely, Keyvan Keyvani, General Manager, (888)-846-1598.
The sales staff know the vehicles very very well
by georgewillia on 05/28/2014updated 06/03/2025The staff is set up to cooperate so you, the customer, feel comfortable with every step of the way. I didn't understand a part of the financing process, and the Finance chief spent 2 hours with me and made it simple to understand. I've… never had a dealership do that before, care about every step, every detail that will touch my car buying. I was supremely happy. My next cars will come from this family of dealerships. Did I mention they have a superb "racing" shop?Thank you so much for your feedback. I am very pleased to hear that you are happy with the vehicle that you have purchase with us. J.R. is an asset to Salt Lake Valley Chrysler Jeep Dodge Ram and he aims to satisfy each and every customer that enters our dealership. We can't wait to see you again on your next visit with us. Best regards, Keyvan Keyvani, General Manager, (888)-846-1598.
Great car buying experience
by johnslc on 05/22/2014updated 06/03/2025We found ourselves in need of a new car on short notice, and I've had good experiences with Jeeps, and with this dealership, so it's the first place we went car shopping. The salesman who worked with us was very knowledgeable about the… different model choices and options available. After listening to what we were looking for he showed us several cars that had exactly what we wanted. I researched the cars on the dealer's website and found the site to be very thorough and helpful. The aggressive pricing, including the dealer discount, was surprising, and sold us quickly on purchasing the car we had selected as our top choice. Overall it was the most pleasant car buying experience I've ever had.John, thank you so much for writing this review! We work hard to make sure our guests have a wonderful experience and I am pleased to hear that you recent purchase with us was the most pleasant car buying experience you've ever had. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best regards, Keyvan Keyvani, General Manager, (888)-846-1598.
Excellent Sales and Service
by jarchibeque on 08/31/2012updated 06/03/2025Everyone @ Hinkley was great! Thanks! I love my Jeep.
Thank you for the wonderful review and for traveling to Salt Lake Valley Chrysler Dodge Jeep Ram from quite a distance to do your business. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Ally and the rest of the team went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear of your kind words. All of us at here await your return. Please let us know how we may be able to help next! Sincerely, Randy Aldridge General Sales Manager (801) 487-8755
by slvdodge on 11/23/2015