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Salt Lake Valley Chrysler Dodge Jeep Ram


2309 S State St, Salt Lake City, UT 84115 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Day Of my Life
Written by TannerC on 01/01/2015

Worst Experience I have ever had at a dealership. I live in Rexburg, Idaho and I found a vehicle that I liked so I contacted them and we traded information. I was told to tell them if I wanted the truck and they would pull it off the lot and deliver it to ogden that next day.I called and told them I can pick it up tomorrow. As I am driving down to pick the truck up I recieved a phone call saying, "hey there is someone here looking to get this truck" the one that I told them I wanted. So they said deposit some money so we can tell them it is not for sale. I deposited 1500 and they told me that I needed to drive all the way to Salt lake because the roads were bad. So i proceded to drive all the way to Salt Lake when I arrived they told me that the truck was mine they just had to work out a few things with the people that came in earlier that morning. Two hours went by then they tell me that if their credit goes through that I will not get the truck. I waited another hour and a half just to find out that they got approved and I got screwed out of a truck even though I was told the night before they were going to pull it off the lot and pick it up in the morning. The most frustrating thing that I was experiencing is that every sales rep there told me that the, "early bird gets the worm." At first I thought they were talking about me. The one that set an appointment to pick the truck up that morning. No it was the people that drove in that morning with no appointment, the people that were not told they could pick it up in the morning, looked at it and wanted it so I got nothing. Everyone said that they were going to make this right so I waited and the best they could do is try and get me into a new truck with a payment that was $150 to $200 a month over what I budgeted for. All in all I spent six hours talking to people and got absolutely nowhere. I am frustrated and the only thing I can do is write a review. Not even an offer to comensate for gas or time. That is not the way to do business. I will never tell anyone that they should buy from these guys. Whats sad to is I am a young construction business owner that potentially has a lot of business in the future but they can kiss that good bye.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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slvdodge on 01/05/2015
Dealer Response
Please accept my sincerest apologies for what has taken place since visiting Salt Lake Valley Chrysler Jeep Dodge Ram. This is not how we do business and the experience you describe is not acceptable. If you could please contact me directly, I will do everything I can to address the situation and show you that we do greatly appreciate you choosing us to assist you with your automotive needs. I look forward to hearing from you. Sincerely, Keyvan Keyvani General Manager (888)-846-1598
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