Salt Lake Valley Chrysler Dodge Jeep Ram
Dealership Sales Review
I was only looking to test drive a third 2015 Jeep Cherokee Trailhawk to see if this car was what I really wanted. The first one was a new 2015 with the 4 cylinder, the second one was a used 2015 with the V6, and the third one was a new 2015 with the V6, with only 11 miles on the clock. I fell in love with this one! Let's back up a bit. I had found one online at this dealership that was the Deep Cherry Red, but when I had arrived at the dealership it was just recently sold and the staff haven't had the chance to update their inventory. So they had asked me if they could find me one that was comparable. I told them that as long as that it was the Trailhawk with the V6 in one of my five color choices that it was ok. They had chosen for me a Granite Gray that had met all of my requirements. I had taken it for a test drive and.......well, I drove it home that evening. The day before I had spoken with Ally about what I had wanted. The next day I had called her back, but had discovered that she was off for the day, so Reese had taken care of the call. After we had gotten things taken care of I hit the road for Salt Lake City. Keep in mind, I live three hours away in Vernal, so the drive to SLC couldn't be a bust. I had stopped in Heber for a pit stop and found that I had received a text from Ally saying to let her know when I was close to town. When I had arrived Ally was there waiting for me. She had came in on her day off just to help me! She had walked me throughout the whole Jeep, stating little cool facts about this particular vehicle. She was very knowledgeable! What I also appreciated about her was that she was very patient, and she was not the typical pushy type salesperson. She was there to answer my questions, but she didn't "hover" all over me like what you would find at other dealerships. I got to meet many of the staff there as well, including (but not limited to) Reese, Brandon Smith, Gabe, and Ghassan. They were a great bunch of people. Although the entire sales process had taken a couple of hours, they all had made sure that I was comfortable and had offered me refreshments. But once the paperwork was all finished Ally took the time to go over some more of the cool features that was on my new Trailhawk. She didn't have to come in to work on her day off, but she did, and that had shown me how personal and dedicated that she and her whole team was at providing the best in customer service. I can honestly say that they are definitely a big town dealer with a small town service. I highly recommend any of my friends and family to them. As I was driving my new V6 Trailhawk home I couldn't help but think how this vehicle was so wonderfully engineered. It drove like a dream! And I have the wonderful staff at Salt Lake Valley CDJR to thank for such a wonderful shopping experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes