Customer Reviews of Mercedes-Benz of Clear Lake
Review type:
Tire pressure loss
by Karen Coady on 09/05/2024Wonderful service - thanks Scott Williamson at Mercedes Benz of Clear LakeJohn
by John huynh on 05/09/2024updated 05/30/2024Very helpful excellentWe are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Quick turnaround
by BenzFan on 05/24/2024Took vehicle in for a minor recall and it was completed while I waited. Said it would take no more than 90 minutes and was completed in less time.We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.
Beyond great service!
by Mike Kr on 05/14/2024Scott was amazing! Took care of me in a timely fashion and went above and beyond with our RV. By far the best dealership I’ve ever been at, thanks!We're delighted to hear about your positive experience with Scott at our dealership! Providing excellent service and going above and beyond for our customers is what we strive for. Thank you for choosing us, and we look forward to serving you again in the future!
A Service
by JoannT24 on 05/08/2024I was able to get an appointment on the same day I made the call. I had professional and excellent service as soon as I drove up in the bay. Shane and Carlos kept me informed and my service was completed soon than expected.It's great to hear you had a positive experience with Shane and Carlos! Getting an appointment on the same day and receiving professional, excellent service is something to appreciate. Thank you for choosing us!
Mercedes
by Rex Merrick on 04/05/2024Ruby is awesome. Best experience I’ve had there. Also whoever fixed the wheel damage did an outstanding job.It's fantastic to hear that you had a great experience and that Ruby provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Fantastic Service and Fantastic People
by Monica T. on 03/29/2024Mercedes Benz Clear Lake has the absolute best service center. The people are caring, organized, and thorough.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service
by Mirian C on 03/18/2024Zeke has been helping me for the past 5 years with all services for my vehicle. He has always been very helpful.That's wonderful to hear that Zeke has been consistently helpful with all your vehicle services over the past 5 years. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Outstanding Service at Mercedes of Clear Lake!
by CharWel on 03/18/2024I recently had the pleasure of visiting Mercedes of Clear Lake, and I must say, the experience was nothing short of exceptional. Zeke, my dedicated service advisor, truly stood out. His meticulous attention to detail and extensive knowledge… are qualities that should be celebrated. If you’re seeking top-notch service, look no further. I wholeheartedly recommend the first-class treatment I received at this location. Kudos to Zeke and the entire team!That sounds like a fantastic experience at Mercedes of Clear Lake with Zeke! It's great to hear that he provided exceptional service and made your visit memorable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Amazing service
by Ninjaboots on 03/14/2024Eric was extremely helpful, friendly, and professional. The service and atmosphere was amazing.Thank you for sharing your positive experience! It's great to hear that Eric provided you with helpful, friendly, and professional service and that you found the overall atmosphere at the dealership amazing. We're here to help!
Ease
by Tully21 on 03/04/2024Respectful, provided service on items as described before arriving. I bought the extended service warranty and received everything as expected which with prior auto purchases made, i.e., BMW did not always occur. This will make it easy to… consider continuing future purchases with Mercedes.We're pleased to hear that your experience with Mercedes-Benz of Clear Lake was respectful, and we provided service on items as described before your arrival. It's also great that the extended service warranty met your expectations, contributing to a positive experience. Thank you for choosing us, and we look forward to serving you for any future automotive needs!
Serivce advisors not doing their job properly!
by Briza M on 02/26/2024I’ve been taking my car to clear lake Mercedes for 2 years. Getting service A &B. I’ve had car for 2 year and service advisor failed to tell me I needed my transmission service @60k, also breaks within 2yrs! I had service A done in December… 2023 didn’t tell me I needed all these services done until Thursday Feb 2024, when I went in to replace my starter. And hits me with a $5614.00 bill you need all this done. SMH brakes, transmission at60k my car has 77600k miles on it. Why didn’t he mention this last year? Or mentioned to me hey it’s almost time to do your brakes. Nothing was ever mentioned. I’m thinking ok everything is good on my car I’m taking my car to get serviced when needed. I’m truly disappointed. It’s BSThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Service
by Ksmith6 on 02/05/2024Our sales representative, Zeke Gates, always takes very great care of us on each visit. He always takes time to explain the service requirements and if there are any additional findings upon the inspection he makes sure we understand our… choices.Thank you for sharing your positive experience with Zeke! It's great to hear that he takes excellent care of you during each visit, explaining service requirements and ensuring clear communication about any additional findings. Zeke and the team are here to assist you. Safe travels, and thank you for choosing our dealership!
Excellent Service!
by HiCodo1 on 02/01/2024I needed to have the battery changed on my c300 Mercedes. Ms Flores was my advisor and she provided excellent costumer service answering all my questions, keeping me informed about the progress of the service. The waiting area is elegant… with several tvs, complimentary snack and coffee room, and many comfortable seating. The service was done in a timely manner and the car was washed and cleaned before being return to me. I highly recommend Mercedes of clear lake to everyone!We're delighted to hear about your excellent experience at Mercedes-Benz of Clear Lake! It's great that Ms. Flores provided excellent customer service, answering your questions and keeping you informed about the progress of the service. We appreciate your positive feedback about the waiting area and amenities, as well as the timely completion of the service with a washed and cleaned car. Thank you for recommending us and if there's anything else we can assist you with, please feel free to let us know. Safe travels in your refreshed Mercedes!
Great value and service!
by Isreal C on 01/29/2024Had my car worked on for a check engine light the staff aka Mr. Scott handled my troubles very well and quickly! Helped me get my car fixed! Even let me know what could wait and what should be worked on right away. Thank you Mr.Scott and… Mercedes for getting my vehicle back on the road!We're thrilled to hear that Mr. Scott and our staff provided you with excellent service, addressing your concerns efficiently and helping you get your car back on the road. Safe travels in your newly serviced vehicle!
Service advisor Zeke
by George Cox on 01/14/2024Great customer service.Zeke always goes above and beyond for the customer.I won’t deal with any other dealerships.We appreciate your loyalty and are thrilled to hear about your positive experiences with Zeke and our customer service. Going above and beyond for our customers is a core value, and we're delighted that Zeke has exemplified this commitment. Your decision to choose us over other dealerships means a lot, and we look forward to continuing to provide you with outstanding service.
Service
by HappyCustome on 01/10/2024My service manager, Zeke, is professional, friendly, quick to respond, and always takes good care of me. The dealership is very nice and they get the work done within the specified amount of time. I've never had any issues with the work the… service department performs. I would definitely recommend the mercedes-Benz of Clear Lake dealership and service department for all your Mercedes needs.It's fantastic to hear about your positive experience with Zeke, your service manager at Mercedes-Benz of Clear Lake. Professionalism, friendliness, and prompt responses are key elements in providing excellent customer service. Thank you for sharing your recommendation.
Service pick-list helps
by aerocab on 01/10/2024Agreed to diagnostics and inspection to determine repairs needed or recommended. 13 items identified. I liked i could choose which ones were really needed and cost effective, vs which ones i could defer. Everyone was courteous.It's great that Mercedes-Benz of Clear Lake provided a detailed diagnostics and inspection process, allowing you to choose which repairs were essential and cost-effective. Having the flexibility to prioritize and defer certain items based on your preferences is a customer-friendly approach. It's also positive to hear that everyone involved in the process was courteous. We appreciate your business. We are excited to help you in the future.
I prepaid for service and the services were not done.
by Wtlumpy on 01/06/2024I prepaid for service and the services were not done.I apologize, I would like to hear more details about what happened. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at 281-554-9164 or cpollard@mbclearlake.com. Casey Pollard, Service Director
Service
by MJacobs on 12/30/2023Zeke is always so kind and professional!It's fantastic to hear that you had a great experience and that Zeke provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent Customer Service
by TDavies on 12/23/2023I was there for my A service and Luis was my service advisor. He was so nice, helpful, attentive and explained all the services I needed. He even gave me a discount, even though I didn’t ask for one. I spent the most of the morning at the… dealership and he asked several times if I needed a ride somewhere. Overall, I was very happy with my experience.It's fantastic that Luis provided exceptional service during your A-service appointment! His attentiveness, helpfulness, and willingness to explain the services needed in detail made your experience positive. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
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- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Karen, thank you for your kind review; we are happy to pass along your comments to Scott here at Mercedes-Benz of Clear Lake! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Clear Lake
by Stephanie Mavis on 09/05/2024