Mercedes-Benz of Clear Lake
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Serivce advisors not doing their job properly!
Written byon 02/26/2024
I’ve been taking my car to clear lake Mercedes for 2 years. Getting service A &B. I’ve had car for 2 year and service advisor failed to tell me I needed my transmission service @60k, also breaks within 2yrs! I had service A done in December 2023 didn’t tell me I needed all these services done until Thursday Feb 2024, when I went in to replace my starter. And hits me with a $5614.00 bill you need all this done. SMH brakes, transmission at60k my car has 77600k miles on it. Why didn’t he mention this last year? Or mentioned to me hey it’s almost time to do your brakes. Nothing was ever mentioned. I’m thinking ok everything is good on my car I’m taking my car to get serviced when needed. I’m truly disappointed. It’s BS
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Driscoll on 04/11/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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