Mercedes-Benz of Clear Lake
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Dealership Service Review
service Rating
Excellent Customer Service
Written byon 12/23/2023
I was there for my A service and Luis was my service advisor. He was so nice, helpful, attentive and explained all the services I needed. He even gave me a discount, even though I didn’t ask for one. I spent the most of the morning at the dealership and he asked several times if I needed a ride somewhere. Overall, I was very happy with my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 12/28/2023
Dealer Response
It's fantastic that Luis provided exceptional service during your A-service appointment! His attentiveness, helpfulness, and willingness to explain the services needed in detail made your experience positive. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
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