Customer Reviews of Mercedes-Benz of Waco
Review type:
New tire
by Nancy M on 06/05/2024I had a tire that would not hold air due to a nail. Mercedes Benz of Waco patched it, but it only held air for a couple of days and then started losing air again. I had tire and wheel warranty on my car, so Mercedes Benz of Waco gave me a… loaner car and replaced my tire under my warranty.Customer oriented
by Jonas M. on 02/26/2024The scheduled repair was completed quicker than expected. The extra touch of replacing steering wheel stickers was greatly appreciated.We are pleased to hear you had such a positive experience with us, Jonas! If you ever need help, just give us a call. Happy motoring!
Malfunction service
by Striker on 09/11/2023Went in to have ab air ride malfunction fixed. Was told I would need to leave my car for up to a week. I couldn't do that so I asked them to check my AC which wasn't cooling very well. They fixed my AC and charged $500+Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (254) 244-0166 so we can assist you further.
Weeks late and performance short
by Thanx4Nada on 07/20/2023Secondary to prior experience I do not like taking my car to this dealership… but bc of a recall that was causing other issues in the car I called and made an appointment. Went in for a recall, FOUR WEEKS LATER I am able to get my car back.… Car was losing power on the way home (only going 50 up hill and 70 on a flat road when pedal is to the floor and cruise set on 75), and now suddenly my liftgate does not stay up (neither of these were issues before service, I drove the car there, and if they check cameras they can clearly see me getting items out of the ‘trunk’ with a functioning hatch). But that’s just too bad for me… communication between service manager was good, but she was not completely honest with me until almost 2 weeks in to my car just sitting and waiting on parts. Ridiculous how long it took, and ridiculous to suggest that these, what I would consider major issues to the functionality of my family vehicle and primary mode of transportation, were pre-existing and that I will ‘need to bring it BACK in for diagnosis.’ No thanks. I’ll keep my business at the FOREIGN CAR CLINIC, and next time pay them for what you were supposed to do for free—Hi, we are deeply disappointed by your experience at Mercedes-Benz of Waco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 244-0166 -- we hope to hear from you soon.
I called repeatedly to reach the GM at (254) 244-0166, with no answer. See, this is the main number in which an automated answering machine asks for the ‘extension,’ or for a department, or there is a selection for the operator. No extension was supplied to me, the specific department answering service is not on-site and therefore cannot tell me who, if anyone, is available to speak to me about this issue. He (answering service) was pleasant and did transfer me to several open lines. No one answered, and I did not leave a message, as I feel like my last conversation with the service department left me feeling less than satisfied. No operator or other living being ever picked up the telephone. So when I was able to obtain a babysitter for my children, and extra driver, and spare the time to drive the over an hour round trip- I took my car back. My husband spoke with a parts manager there and hopefully this will begin to RECTIFY my issues.
Service
by Rod Bickford on 07/10/2023Cynthia does a great job of informing me of costs associated with my services. The service itself is par for service. Unfortunately the cost of service is a burden on my budgeting.Hi Rod, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Service
by MSANITAK on 07/06/2023I always like coming to Auto Nation Waco (Mercedes-Benz). I love the new video feature of your repairs too. That's the best part. They fixed me up right and Caroline , makes it even better. She gets me IN and Out, even when I screwed up my… appointment and booked at wrong location. 🫢. Thank you Caroline 😊Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Tire repair
by Nancy M on 07/03/2023I dropped my car off to have a tire that was leaking air repaired. I was greeted upon arrival and quickly assisted. Carlos gave me a ride to my office and was very courteous and friendly. My tire was repaired, my car was washed and ready… when I arrived back at the dealership.Hi Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great service
by Atxhorns on 04/14/2023Everyone at this dealership has been helpful with my repairs and any service I have needed.Hello, We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great customer service
by Marcella on 04/05/2023We are so thankful for Mercedes-Benz Waco service dept. We were driving our less than 2 yr old GLE350 & it went crazy! Sputtering, stopping, more sputtering while traveling from E TX back to Georgetown. An SUV this $$$$ should not do this.… Called our local Georgetown, TX MB Svc Dept & they could not see us for 3 weeks. Really?? Found MB of Waco, called & they said bring the car here. Like most dealers these days they were out of loaner cars but they helped us find a rental company to call. We get to MB Waco (sputtering the entire way) & there is a known issue with the cylinders (shame on MB) but it has not been recalled. They kept the car, had to order all kinds of parts & got it back to us within 10 days. Two days into them having our car they called us & said we have a loaner for you. We were thrilled as the rental car was $99.00 a day plus tax. UGH. We worked with Caroline & she was so helpful & kind. She knew how stressed I was with such a major issue while traveling on I35 through TX. She was reassuring, kind and professional. The fact that she called us 2 days in & had a loaner car for us was incredible. Everyone we dealt with at Mercedes-Benz Waco was very nice, kind & professional. I am hesitant to write such a nice review because I don't want them to get super busy !! But, the right thing to do is to recognize them and their great service. Thank you all for understanding the importance of good customer service and for going above and beyond. We bought a MB for the first time when we purchased this car & we did it for their reliability & their service. Based on the service received at our local MB dealer in Georgetown, TX we were not going to buy another one. However, the good people at Waco MB have changed our minds & we will drive further to have all of our car servicing done with them. And, please thank Caroline for her wonderful service and her caring attitude.Hi Marcella, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Great job
by Dgreener on 03/20/2023Great job on service and communication.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Great service
by Izzbizz on 03/16/2023The service department did a great job on servicing my SUV. They reported to me that I needed a brake job so I agreed and upon check out, my representative had located a $300.09 coupon to apply to my brake repair. I was very thankful!!… Great service and customer service. I was even given a loaner car during the duration of my repairs.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mr Messiah Allah / Waleska Gaston
by Messiahbey on 02/27/2023It was a pleasant experience to work with a knowledgeable service representativeHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Responsive
by Robert F. on 02/14/2023Appointments at this service department are always easy to schedule and they complete the service in a timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Basic system maintenance
by Ryan Tabolt on 02/12/2023Previously, took my car in for a cooling system flush. Instead of doing the entire system they drained it once or twice and refilled it. The technician identified a DEF smell to the coolant and did not continue flushing until smell was… gone. Not only that, I left the dealership after paying and had to stop and purchase coolant because the technician didnt properly fill the system. After a few weeks, low coolant light came on again. At that time I identified that the system was leaking I went to fill it and could smell DEF. Took the car back for diagnostic, water pump was leaking and there is a DEF smell in the coolant. The pump was not leaking prior to getting the coolant flushed. I purchased and replaced the pump myself, they were going to charge me almost 2000 dollars for a crushed oring.Hi Ryan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 244-0166 to discuss what we can do to help.
Front windshield replacement
by Fathergoose on 02/11/2023The day I left the dealership with my 2023 C300, on the way home, I received a cracked windshield from the truck ahead of me. No one had a replacement as the car was so new. MB Waco ordered the glass. It took about six weeks to get it.… I dropped the car off, received a 2023 S-Class for a two day loaner. The replacement and recalibration were accomplished!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Normal Service
by Santafe on 10/01/2021Mercedes service is always good. Also, Luke does a great job. I always appreciate their helpHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Vehicle Inspection
by My250GLA on 07/20/2021Walk in for a Vehicle Inspection. No prior commitments and/or quotes from dealership. 1.5 hour wait was much longer than anticipated for a routine service.Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything.
Sprinter 3500 diesel
by Mommak21 on 04/24/2021Made an appointment for oil change and replacement wipers. Sat in waiting room approximately 45-60 minutes and was then informed they did not have the diesel oil and could not do the oil change.Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 244-0166. We hope to hear from you.
Service
by Patchi21 on 03/10/2021updated 03/17/2021I am very pleased with my experience in the Service department at Mercedes Benz of Waco AutoNation. They really care about their customers from the purchase of my vehicle to every service order. I highly recommend to have your vehicle… service with them, you will be glad you did. Thank you Mercedes Benz of Waco AutoNation!Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Recall Update
by LaCrisha on 11/18/2020Went in for a recall and was informed that the previous owner of my vehicle had no services on record and a suggested list of fixes. I would have considered service at this location if offered a coupon/ discount.Lacrisha, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Consistently exceptional
by HappyClient on 10/28/2020High level customer service; Quick, efficient, and kind.Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Waco
Mercedes-Benz GLE-Class
Mercedes-Benz Sprinter
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 06/06/2024