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Mercedes-Benz of Waco


1625 N Valley Mills Dr, Waco, TX 76710 (map)
Today 8:30 AM - 5:00 PM
Sales Rating
Recommend:
Yes (6) No (1)
Service Rating
Recommend:
Yes (6) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
Basic system maintenance
Written by Ryan Tabolt on 02/12/2023

Previously, took my car in for a cooling system flush. Instead of doing the entire system they drained it once or twice and refilled it. The technician identified a DEF smell to the coolant and did not continue flushing until smell was gone. Not only that, I left the dealership after paying and had to stop and purchase coolant because the technician didnt properly fill the system. After a few weeks, low coolant light came on again. At that time I identified that the system was leaking I went to fill it and could smell DEF. Took the car back for diagnostic, water pump was leaking and there is a DEF smell in the coolant. The pump was not leaking prior to getting the coolant flushed. I purchased and replaced the pump myself, they were going to charge me almost 2000 dollars for a crushed oring.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nyla Silvester on 02/15/2023
Dealer Response
Hi Ryan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 244-0166 to discuss what we can do to help.
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