Mercedes-Benz of Waco
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Dealership Service Review
service Rating
Sprinter 3500 diesel
Written byon 04/24/2021
Made an appointment for oil change and replacement wipers. Sat in waiting room approximately 45-60 minutes and was then informed they did not have the diesel oil and could not do the oil change.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Steve Johnson on 04/27/2021
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 244-0166. We hope to hear from you.
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