Mercedes-Benz of Waco

Secondary to prior experience I do not like taking my car to this dealership… but bc of a recall that was causing other issues in the car I called and made an appointment. Went in for a recall, FOUR WEEKS LATER I am able to get my car back. Car was losing power on the way home (only going 50 up hill and 70 on a flat road when pedal is to the floor and cruise set on 75), and now suddenly my liftgate does not stay up (neither of these were issues before service, I drove the car there, and if they check cameras they can clearly see me getting items out of the ‘trunk’ with a functioning hatch). But that’s just too bad for me… communication between service manager was good, but she was not completely honest with me until almost 2 weeks in to my car just sitting and waiting on parts. Ridiculous how long it took, and ridiculous to suggest that these, what I would consider major issues to the functionality of my family vehicle and primary mode of transportation, were pre-existing and that I will ‘need to bring it BACK in for diagnosis.’ No thanks. I’ll keep my business at the FOREIGN CAR CLINIC, and next time pay them for what you were supposed to do for free—