Customer Reviews of Mercedes-Benz of Waco
Review type:
The Best
Great service
by Izzbizz on 03/16/2023The service department did a great job on servicing my SUV. They reported to me that I needed a brake job so I agreed and upon check out, my representative had located a $300.09 coupon to apply to my brake repair. I was very thankful!!… Great service and customer service. I was even given a loaner car during the duration of my repairs.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mr Messiah Allah / Waleska Gaston
by Messiahbey on 02/27/2023It was a pleasant experience to work with a knowledgeable service representativeHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great experience in leasing our 2023 EQS Sedan!
by Atanu Basu on 02/24/2023Ernesto and Edwin were fantastic - helpful, knowledgeable, sincere, and proactive. They honored precisely what we agreed to over the phone and email before we arrived at the dealership. We live in Austin - we drove up to Waco because of the… customer experience they provided from the inception of this leasing process.Hi Atanu, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Waco! Drive safe, and we'll see you on the road.
Responsive
by Robert F. on 02/14/2023Appointments at this service department are always easy to schedule and they complete the service in a timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Basic system maintenance
by Ryan Tabolt on 02/12/2023Previously, took my car in for a cooling system flush. Instead of doing the entire system they drained it once or twice and refilled it. The technician identified a DEF smell to the coolant and did not continue flushing until smell was… gone. Not only that, I left the dealership after paying and had to stop and purchase coolant because the technician didnt properly fill the system. After a few weeks, low coolant light came on again. At that time I identified that the system was leaking I went to fill it and could smell DEF. Took the car back for diagnostic, water pump was leaking and there is a DEF smell in the coolant. The pump was not leaking prior to getting the coolant flushed. I purchased and replaced the pump myself, they were going to charge me almost 2000 dollars for a crushed oring.Hi Ryan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 244-0166 to discuss what we can do to help.
Front windshield replacement
by Fathergoose on 02/11/2023The day I left the dealership with my 2023 C300, on the way home, I received a cracked windshield from the truck ahead of me. No one had a replacement as the car was so new. MB Waco ordered the glass. It took about six weeks to get it.… I dropped the car off, received a 2023 S-Class for a two day loaner. The replacement and recalibration were accomplished!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Very easy
by JimmyBaris on 01/27/2023My salesman Pablo amd his team made this sale very easy and simple for me. We literally did the whole deal over the phone while I was out of town. Great job guys . I’m very happy with the sales team there. Also very impressed with the… managers concern with my experience. He made sure I was completely satisfied.Hi, thank you for your kind review; we are happy to pass along your comments to Pablo here at Mercedes-Benz of Waco! Drive safe, and we'll see you on the road.
Pablo
by Tatum L. on 01/27/2023Pablo was great and so helpful. He was able to answer all of my questions and made the buying experience easy and enjoyable.Hi Tatum, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Waco mercedes
by Happiness on 01/27/2023Pablo was terrific in helping me choose my new vehicle. He was very professional and went out of his way to make sure we could look at the vehicle and test drive it.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
MB of Waco is a Class Act
by Ty on 10/03/2022Purchase a vehicle from there. Only one in the area I liked, it was a GLS 550. I knew when I saw it, this was the vehicle, after purchase there was a small issue. MB of Waco worked with my dealer MB of Georgetown to solve it. Class… act, thank you to the sales manager.Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy, Simple, and Competitive Pricing!
by RR12345 on 05/09/2022Easiest car buying experience I have encountered.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Best car buying experience ever!
by Patty S on 04/27/2022From the 1st time we went to the dealership we were impressed. Tracey was very helpful, went with us for a test drove and was very knowledgeable. We returned a couple days later for another test drive. Tracey had the vehicle ready and… waiting for us. Answered all questions we had. When we decided to purchase the vehicle the sales staff and finance staff were very efficient and pleasant to work with.Hi Patty, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Normal Service
by Santafe on 10/01/2021Mercedes service is always good. Also, Luke does a great job. I always appreciate their helpHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Vehicle Inspection
by My250GLA on 07/20/2021Walk in for a Vehicle Inspection. No prior commitments and/or quotes from dealership. 1.5 hour wait was much longer than anticipated for a routine service.Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything.
2020 GLC Coupe
by MikeInSB on 07/18/2021Purchased car online. 2020 with 5K miles. Was told car was 10/10. Also told car was to be CPO’d, however due to software update delay could not. Drove roughly 200 miles in the rain to pick up car. When I got to dealership car was outside,… after a couple of hours of delay with getting drafting instructions from my bank was anxious to get back. Had to drive back through Austin in the rain. Car looked good. I wish I had spent more time looking it over. (Car also had additional 1000+ miles on it) The following day noticed several areas of VERY poorly painted areas of scratches and scuffs. These were hard to see as car is black and was raining. The worse was the large chip/starburst in the windshield. This was noticed the next day when sun came out. Took immediately to windshield repair(thinking it happened on my way home) was told chip had previously been repaired and nothing more could be done. Replacing windshield is necessary.Reached out immediately to dealership, no follow up. This is my 6th MB most of all have been CPOs. NO WAY is this car’s condition a 10/10 or worthy of being certified. Nice car, dealership was pleasant to deal with before and during transaction. Follow up is where ball has been dropped. Very disappointed.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 244-0166 to discuss what we can do to help.
Sprinter 3500 diesel
by Mommak21 on 04/24/2021Made an appointment for oil change and replacement wipers. Sat in waiting room approximately 45-60 minutes and was then informed they did not have the diesel oil and could not do the oil change.Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 244-0166. We hope to hear from you.
Service
by Patchi21 on 03/10/2021updated 03/17/2021I am very pleased with my experience in the Service department at Mercedes Benz of Waco AutoNation. They really care about their customers from the purchase of my vehicle to every service order. I highly recommend to have your vehicle… service with them, you will be glad you did. Thank you Mercedes Benz of Waco AutoNation!Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Friendly, Accommodating Associates
by Ray Swindle on 12/26/2020We called ahead of time to schedule test driving an E Class sedan. They had an attractive deal on a 2020 E 350 they had used for a service loan vehicle. I also wanted to drive the 2021 E 350. Unfortunately the 2021 was not available at… the time. However, the deal on the 2020 E 350 loan vehicle was too attractive to pass up. We have been a Toyota family since 1975, but were now looking forward to a midsize luxury vehicle that was quiet and comfortable. The 2020 model met our expectations. Every associate at Mercedes Benz Waco treated us the way most Central Texans treat their friends, with courtesy and interest.Hello Ray, we appreciate you taking the time to leave us this feedback. We value your business and hope to see you again soon.
Recall Update
by LaCrisha on 11/18/2020Went in for a recall and was informed that the previous owner of my vehicle had no services on record and a suggested list of fixes. I would have considered service at this location if offered a coupon/ discount.Lacrisha, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Consistently exceptional
by HappyClient on 10/28/2020High level customer service; Quick, efficient, and kind.Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Waco
Sch B maintain & bad battery
by Dan Lee on 09/26/2020Service tech did an excellent job of pricing, explaining what and cost of each element to be completed. Also had my loaner car ready to go. I was very pleased with his level of service.We are pleased to hear you had such a positive experience with us, Dan! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes-Benz GLE-Class
Mercedes-Benz Sprinter
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/16/2025