Customer Reviews of Mercedes-Benz of Waco
Review type:
The Best
Service A -- Mercedes S550
by chewdoc on 09/14/2020Timely , courteous , and professional. Luke RichmondChewdoc, thank you for your kind review; we are happy to pass along your comments to Luke Richmond. Drive safe, and we'll see you on the road.
Upset
by Templejr on 10/11/2019The overall experience was good, but after purchasing the car I was told that my vehicle would be detailed. It was not... The car had bird crap all over the car and didn't look like it was cleaned at all. The windows still had smudges on… them. When I asked the salesman about it, he said that he would owe me a detail job in the future. Also, I was supposed to get two sets of keys when I bought the car. It's been about 2 weeks and the dealership still have not given me the second set. When I called the salesman about it, I was blown off for a week because they were going out of town. Customer satisfaction should be the most important thing when purchasing a luxury vehicle. It didn't happen for me at this place.Hello, we are deeply disappointed by your experience at Mercedes-Benz of Waco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 273-6003. We hope to hear from you.
Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (888) 273-6003 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Great service and extra touch of washing my car
by LizzyG33 on 04/28/2019Very polite and friendly service person. Was given a loaner car when my car had to be kept over night waiting for parts. Picked up my car and they had also washed it!!We're glad everything was completed to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very good salesman
by Regi254 on 11/05/2018We visited the dealership 30 minutes before closing. The salesman named Bryan was so helpful and not pushy..even though it was time for him to get off,he graciously let us test drive the car. Then he looked up information we needed on the… car after 5:00. We have not bought the car yet but we are going to this next week.M-B dealership of Waco, Texas
by Happy client on 10/10/2018Solid experience with the service team at M-B dealership in Waco, TX. Fair an honest pricing, outlined all the work to be done on my vehicle, and returned my vehicle to me in the agreed-upon timeframe. Many thanks to Michael and his team… at M-B of Waco!Service
by Unhappy on 08/27/20181. took a while to have phone call for scheduling returned.. 2. service mgr is not one I want to deal with any longer.. The second man in charge was great 5*. 3. mgr didn't represent problem to insurance company properly. 4.… dealership change to Autonation has not made me happy and I'm not certain I'd get another Benz in town.Hello, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (254) 772-8850 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
C300
by C300 Merc on 07/31/2018Warranty work was performed in a timely manner. The part was not on hand and had to be ordered. I waited for the work to be completed in their very nice facility and waiting area. After the work was completed, my car was rinsed off but… not washed as the service rep stated. I know people are busy but I expect my car to be washed if I am told it was washed after the repair was made. Also, I asked for the ECN for my radio so that I could get SIRIS radio. The technician provided me with a printout for my radio and was shown the number to use on the SIRIS website. The number didn't work cause it was the wrong information. I did some research and found the ECN in the car radio display after searching in radio options. I am new to this car and still trying to find out how to use all of the different electronic systems in my 2015 C300 verse my 2007 E350 Mercedes.We are happy you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Sullys12 on 06/25/2018Everyone was very knowledgeable and nice. They took great care of us and they will continue to have our business.Exceptional service
by james_moshinskie on 05/18/2018updated 05/25/2018My E300 required "B" Service this week, and I was impressed by the attention and care given to me by Davin in Mercedes service.Service
by Alwu230 on 05/25/2017Cordial and fast planing to go back
Mercedes-Benz GLE-Class
Mercedes-Benz Sprinter
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 03/16/2025