EchoPark Automotive Houston (Southwest Freeway)
Customer Reviews of EchoPark Automotive Houston (Southwest Freeway)
Review type:
Great buying experience!
Worst experience
by Mario.. on 04/27/2025Sales offer lower interest rates only if you add additional protection packages adding up over 2k. If you don't want the additional protection packages then you get a higher intrest rate. I didn't want the extra protection and after… reviewing my paperwork it was still added. I contacted the sales person who then told me it was a mistake and now they don't answer me or help me.We value your perspective and will take your comments into consideration as we work to enhance the service we provide. Our goal is to create a consistently exceptional experience for all our customers, and your feedback helps us get closer to that. To better serve you and address your situation, please call 281-504-4513 or email us at glc.houston@echopark.com
Great buying experience!
by revrpfreeman on 04/24/2025I was very pleased with our 2nd vehicle purchase at EchoPark Southwest in Stafford, TX. Our Salesman was very patient with our questions. We test drive 2 vehicles to make a decision. After deciding, our Salesman helped walk us through the… down payment and financing process. We love our new Volkswagen Taos! I highly recommend EchoPark for anyone looking for a pre-owned vehicle. RFThank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead!
Great overall used car buying experience!
by Colby!! on 04/15/2025My salesman Greg was awesome and professional! One of the best car buying experiences lve had in a looong time.😊We’re so excited to hear that you had such a great experience with us! Thank you for choosing EchoPark and taking the time to leave a review. We hope your new vehicle takes you on countless adventures and brings you nothing but great memories. Wishing you safe and happy travels!
Great experience! Salesman Greg was awesome!
Service was Great, but "Key" Items Were Missing
by 1 Key Lexus on 01/28/2025My overall experience with EchoPark was absolutely great. All of my questions were answered, the team was not pushy, I really liked my sales rep, Asia Nelson, and I absolutely LOVE my 2022 Lexus IS350 F-Sport! I'm only giving 3 stars… because after all of the paperwork was signed I came to learn that there is only ONE key to the vehicle and NO floormats. Verifying floor mats never occurred to me since they are generally kept in the trunk for test drives. And I don't think that I have ever purchased a vehicle that didn't come with 2 keys! Being that this is a Lexus these are NOT cheap items to replace and EchoPark should have taken care of that or at least disclosed the info prior to purchase. I ended up in the hospital not long after I bought the car which made this whole process an even bigger hassle. I'd recommend EchoPark but grill them on every single detail....even if you think the answer should be obvious.Thank you so much for your kind words! We're thrilled to hear that you had a 5-star experience with us. Congratulations on your new vehicle! We wish you many happy miles ahead, and we’re here for anything you need on your journey. Safe travels and enjoy the ride! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
John D
by Land rover. on 01/17/2025Assist me in the selection of a used vehicle. Look at 3 vehicles. I finally settled on a clean low mileage MID SIZE SUV. The optional warranties are available at a prices for 5 more years.( opitional). Sales person was knowledgeable on… autos and their inventory.We’re so excited to hear that you had such a great experience with us! Thank you for choosing EchoPark and taking the time to leave a review. We hope your new vehicle takes you on countless adventures and brings you nothing but great memories. Wishing you safe and happy travels! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
John, The Man
by MichPS on 08/08/2024No suprise additional fee that gives you heart attack!Thank you! We love playing matchmaker – so glad we could help you find your dream car. This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Great Experience at EchoPark
by firebird65 on 03/28/2024I just bought a 2020 Chevy Trax at the EchoPark Southwest location. I found them through an online banner ad while I was looking for something at CarMax. The vehicle was about $3K cheaper at EchoPark, even with the no-haggle. I went to… Edmunds' website to rate the deal, and it said I got a bargain, something you seldom see. My salesperson was Dominic Jones and there was no pressure from his end. He let me test drive the vehicle and didn't accompany me on the drive. That's always a big plus in a dealer's favor IMO. Back at the showroom, he printed out quotes with all the taxes, fees, and add-ons, and one without so I had a clear idea of what the all-in price was. I refused the add-ons, so of course, the sales manager came over to try to change my mind. While the sales manager was persistent (this is where they make their money, after all), he quickly took the hint I wasn't interested and left. So that was another plus. Overall, I'm quite satisfied with my experience and glad I paid attention to the banner ad, something I seldom do. If you're looking for a used car, I'm happy to recommend them to you. Great price with no haggle, no tag-along test drive and very little pressure, if any. Good combination.Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Thank you! We’re here to help you, or your mom, cousin, girlfriend, sister's boyfriend’s uncle, a friend of a friend, etc., so reach out if you need us. Happy driving!
10 out 10 I recommend
by Kelly Williams on 02/23/2024Was at work and Gil helped me get in a ride and he was really helpful and fast and honest. 10 out of to I do recommendHi, Kelly Williams we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway). Thank you! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Excelente Desler!
by Clara G on 01/15/2024I am so pleased with the costumer service they provide, great variety of cars and very competitive prices!Hi, Clara G we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Friendly Car buying experience
by BoomDyno on 11/21/2023Sales team is friendly and Luis helped me with the sale. Transparent and understanding the customer needs without pushing unwanted products so that customer can decide on their preferences.Hi, Boomdyno we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (Southwest Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Kiersten (Sales)—Southwest location
by Monie38 on 07/16/2023My sales associate was so nice, informative and catered to my requests. She worked hard to fulfill my expectations and she exceeded.We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Great customer service
by JTsikis on 07/07/2023Everyone at Echopark was very attentive and supported.Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Bmw 330i
by Lauren C on 03/20/2023Felix was AMAZING !! He went above and beyond to get me in my car in a great timely manner .He communicated effectively and was very transparent!Not a comfortable customer experience
by Ignacio on 03/07/2023Hello, I didn't have a comfortable experience with Echopark. Communication was not effective. Moreover, 5 different people interacted with me in the process of buying my car and not all of them handled consistent information about… documentation, requirements and the status of the purchase. It took me 3 days, ~3-4 hours each day, to buy my car. Representatives seemed worried about recognizing revenue at month closure and not worried about providing customer service. After the purchase, I talked to the manager and he apologized for the whole situation. I hope it helps other potential customers and Echopark to improve.Nicole Harrison took great care of us!
by Katrina on 02/07/2023Echo park is definitely the new way to buy a car. I walked in skeptical, but Nicole listened and really took care of us. She pulled up the cars we wanted to see and suggested a few others. The process was super convenient and easy...with… the pre-owned car and with the trade in. There is no haggling...and I really price checked these guys too! The best pricing was offered for trade in and I got the best price for my new car....everyone was super professional!! Follow up communication was great, and not too much. Talk about feeling at ease when buying a car, the entire experience was great! Looking forward to future business !!!Highely Recommend
by Douglas P. on 11/11/2022updated 11/16/2022My sales guy was Kenneth, he made the buying experience very easy , and he was very informative. I highly recommend Echo Park to anyone looking for a great car buying experience, if you need a car ,ask for Kenneth at the Southwest location… in Houston, Texas.So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Tell your car we said hi, and don’t hesitate to call or stop by if you need us.
Car service
by iiiaamkayy on 09/10/2022Great experience overall, got done in a timely frame and also an affordable down payment and monthlyHi Iiiaamkayy, thank you so much for your positive comments about EchoPark Automotive Houston (Southwest Freeway)! We can't wait to see you again, have a great day.
Car buying experience
by So Happy on 07/17/2022I had been in contact with salesman Dominic. By the time I decided to go. He was on vacation. So he referred me to his manager Gene and Gene referred me to Gil. I explained to Gil what I wanted. I also explained to him that I didn’t want to… be there all day . Trying to buy a car! He promised me I wouldn’t be there all day and I wasn’t. He made me very comfortable. Gil made sure I made the best purchase and that I was comfortable with it. He was very knowledgeable and explained everything to me. He was very patient and kind. He made my experience very nice. I will be sending customers his way. Thank you Gil! Satisfied customer Jackie GoddardSo Happy, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston (Southwest Freeway)! Thank you so much again for your feedback! We hope you have a great day!
Thank you Echopark Southwest
by MrsYGM2022 on 07/08/2022This is my 2nd time buying vehicle from Echopark, it was a great service from Mr Ken and the whole team of Echopark! Nice pleasure doing business with you guysMrsygm2022, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston (Southwest Freeway)! We can't wait to see you again, have a great day.
Very Good Experience
by Ajolson1964 on 07/07/2022Very Good Experience. Quick and painless. I like the fact they do not automatically tack on extras. The cost of the car is the sticker +ttl. Now they do try and sell you extras, but that is a choice you get to make.We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, EchoPark Automotive Houston (Southwest Freeway)
Mazda CX-5 purchase
by Lets_play_2 on 05/25/2022Did 90% of this purchase online from shopping to financing. Only a test drive and document signing done in person. Need to make document signing entirely electronic process in the future. First vehicle I attempted to purchase, but after… putting down deposit was told that I couldn't because title was being "arbitrated". Sounded suspect, but to GM Gene's credit, he found a replacement vehicle, a little nicer, and a little cheaper. Satisfied.Lets_play_2, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Nissan Rogue
Hyundai Tucson
Nissan Altima
Thank you for the fantastic review! It means the world to us to know that you had a 5-star experience. Congratulations on your new purchase! We’re confident it will serve you well for many miles to come. Please know that we’re always here for you. Enjoy the journey ahead!
by Melissa Roberts on 04/24/2025