Customer Reviews of Freedom Chevrolet
Review type:
Excellent Service, Friendly Staff
by Boricua on 05/23/2025My first visit to Freedom Chevrolet was a great experience, thanks to Chris in Service advisor and Tumay, service manager. Chris was exceptionally helpful, keeping me updated with texts and calls about the work being performed and the test… diagnostic at every step. Tumay ensured everything was on track and that I was taken care of during the whole process. I truly felt like family because of the excellent care they provided, I was a friend/family and not a "customer". I'll definitely be back and will recommend Freedom Chevrolet, Chris and Tumay to all my friends and family. Keep up the great work.Rude staff
by Sal Romero on 10/14/2024updated 10/21/2024Female staff member in the service department was rude. Last time my wife and I went in, we were lied to about a part that the dealership forgot to order.I am sorry to hear that your last visit was less satisfactory Sal . Please reach out to me at your convenience so we can discuss the matter. We definitely want to learn and get better from this experience. Jesus Rodriguez
Maintenance Check
by Lisalulu on 06/03/2024Freedom Chevrolet has always provided me with quality service. I've been a customer since 2009. Gabriela is always friendly and provides me updates while I wait until my vehicle's service has been completed. The waiting area is comfortable… and inviting.Hi, thanks for your praise and kind comments about Gabriela. Please let us know if there is anything else we can do for you; we are more than happy to help!
Tailgate electronics recall
by NativeTexan on 06/02/2024The service at Freedom has dramatically improved since the last time I had to use their service department. They even washed my truck, something other dealers have done to my various vehicles but the first time Freedom has done so. I hope… they keep that up, it is a nice touch that shows an extra level of customer service.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Job as Always
by Tkickler on 05/30/2024Went in for service and they helped identify another issue that would have left me stranded. Can’t thank them enough! I had Yael as my rep, great communication!Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
New Tires
by Loralee on 05/10/2024Super easy to make an appointment, get a quote and get a ride back home!! Gabby was super helpful, very courteous and knowledgeable!! Went above and beyond to make my appointment smooth!We're delighted to learn about your positive experience and the helpful assistance provided by Gabby! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
2017 Camaro - alignment and diagnostic check.
by RBurnett0388 on 05/03/2024First, let me say the Uber service they provide is a nice touch. Now for the bad part. Took car in for a 4 wheel alignment at 7:30 on 5/1/24. That's the only thing I can say went good. The transmission was acting funny so I showed them… a video of the instrument panel and what the trans. temp was doing, causing the car to shift from O.D to high gear by sending mixed signals to the PCM from trans. temp. sensor. I asked they diagnose and let me know what they find. Zero communication from them until 4:00 pm asking me to approve an $1,100 repair job through a text portal. Ok, not doing that. Got back to dealer and asked why they had the car all day and was barely getting me a diagnostics report 2 hours before they close. No satisfactory explanation for this. Told me they had the part in stock and could do tomorrow (5/2/24) Made arrangements to bring it in the next day and showed up at 7am, literally the 2nd car in. Dropped off vehicle and went to work. Zero communication all day again. Called the dealer around noon and asked for an update. Was told they were working on it and if it wasn't done I would get a loaner car to drive IF another customer brought it back in time. Called back at 3:30 and was told not only was it not done, no one had even started on it! They could not guarantee a loaner either and offered to Uber me home to which I asked if they would Uber me back to work the next day, to which they said no. I was fuming at this point and when I got back to the dealership, all of a sudden they had a car for me and someone was literally pulling my car to the back when I got there. The job was finally done around lunch time on 5/3/24. At the end of the day, I did get a loaner on 5/2, and they did do the work but the lack of communication and constant re-organizing my schedule to go back and forth to the dealer was not worth it. They didn't even offer to discount the work, like not even a little bit. When I went in to pick it up, they wouldn't even talk to me. The person who did take the payment did just that, no explanation of the work, no sorry it took so long, just took the money and said "Thanks". I had to ask for every little piece of information (i.e. diagnostic report, alignment report). Could not get a straight answer on what they actually did to the transmission aside from a line item description on the invoice. I think the people there (up front and in the shop) are good people and mean well, but perhaps they are overworked due to lack of employees, or there is something wrong with their process. I tend towards a process issue as it seems there are plenty of people. People really rely too much on tech these days to communicate when a simple phone call is all it takes. I don't want to believe they just don't care, but I'm not fully convinced. If I hadn't put up such a fuss, would they have had a car waiting for me when I got there? Don't know, but I somehow doubt it. Sad thing is I am in the market to trade this car in for a new one, but won't be going to Freedom Chevrolet to do it. They have literally taken my money, but I'm the one who ran. They need to offer me some type of reimbursement. If they can do that, I would consider doing business there again, but I'm not holding my breath. I would suggest you have your vehicles serviced elsewhere.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Truck repair
by Laura Gaytan on 04/23/2024Awesome job done by our service consultant Jesse, truck we done in a short period of time. And they even washed it when done.It's fantastic to hear that you had a great experience and that Jesse provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Lack of communication/ deceiving practices
by Chester A on 04/21/2024I went in because I had purchased the preventative maintenance package and I was due for an oil change, they welcomed me in, took my keys and took my vehicle for service, once it was done they said I owe $83, I asked why if I had the… package and they said it was expired. I asked then why I was not told before the service was done and they said, they didn’t noticed until was done, I know for a fact that if any repair center don’t have an authorization written or even verbal of any amount of dollars, they’re not allowed to expect payment but I went ahead and paid it, this is why the automotive industry have a bad reputation, because of companies or people like this, communication is key and they might not be interested in keeping my business but I’m not interested in doing business with them either. I will be trading in my vehicle for a completely different brand and for sure I will not be going back to freedom Chevrolet or recommend any service to anyone there. Thank youThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Chester, I appreciate you taking the time to inform me about your recent service experience concerning the expired maintenance package. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Jesus Rodriguez General Manager jrodriguez@freedomchevy.com
Recall
by Jortiz013 on 04/17/2024Really fast service. Did not expect the recall work to be completed the same dayWe are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Satisfied customer
by Blanca Perez on 04/13/2024I came in this morning for oil change and tire rotation Im very pleased with assistance from Rogelio He greeted me and was friendly To my surprise today I only waited 1 hour for oil change tire rotation That was great! Very please that I… get coupons in mail or email And use chevy points I like I coming here Thank youWe're delighted to hear about your positive experience with us! Rogelio is a valued member of our team, and we're glad to hear that he provided friendly and efficient service during your visit. It's fantastic that your oil change and tire rotation were completed in just one hour, and we're pleased that you find our coupon offers and Chevy points system beneficial. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!
Best Service Dealer
by FMChief on 04/11/2024Went for oil change and tire rotation, in and out in 35 minutes! Satisfied as always, highly recommend’We are thrilled to hear that you had a speedy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Poor Service Experience
by Derek S on 04/04/2024Was told a price of $400 to replace to rims and when I went to pick it up the price ended being $1000.Derek S, I appreciate you taking the time to inform me about your recent sales experience regarding the rims you purchased. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you would kindly contact me using the contact information provided, I would appreciate it. Thank you for your feedback, and I am looking forward to the opportunity to speak with you. Jesus Rodriguez General Manager jrodriguez@freedomchevy.com
Fast and friendly
by Gmcdan1 on 03/29/2024Fast and friendlyWe are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
New tires
by TDAWG56 on 03/14/2024Needed new tires for my vehicle and ended up getting michelins for it, great price, great service.That's fantastic! We're glad that you were able to get Michelins for your vehicle at a great price and that you received great service during the process. We're here to help!
Alternator
by Avoid Them on 03/12/2024I took my truck in for the battery light on the dash. Sat there for almost 3 hours then just before closing they told me my battery was dead and wanted me to buy a new one. I explained the battery was under warranty from AutoZone, but asked… if the alternator was bad too? I got told they couldn’t test the alternator without a working battery and they would not use a battery they had because it was considered “parts”. I reminded them I didn’t want a new battery but simply to know if I needed a new alternator too since I was going to autozone for the replacement battery anyway. Finally a manager stepped in and provided a battery to which I was informed the alternator was bad too. So I bought a new alternator, belt, and returned next day with the new battery etc. After another almost 5 hours of waiting my truck was finally ready. In the biggest insult after all of that, they wanted to charge me over $700 for labor!! Mind you I bought and supplied all the parts myself. So a 2 hour replacement of an alternator cost me 2 days and labor fees costing more than new parts. I was also not quoted the outrageous cost beforehand or I would have done the replacement myself.Thank you for bringing this to my attention. I apologize for what you have experienced this inconvenience during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at jrodriguez@freedomchevy.com. I look forward to speaking with you. Jesus Rodriguez, General Manager
Good work terrible customer service
by ChevTruck on 03/11/2024Customer service could go a long way Very inconsistent Service person barely explained anything to me and exact time it would take for veh to be done Veh ended up staying over night even though it was for a oil change and front end… alignment Did not receive any notification from them or a call the next day Had to call myself to find out what the status was on my vehThank you for bringing this to my attention. I apologize for the lack of communication regarding the service done on your vehicle. I would like an opportunity to fix this and earn your business, please contact me at jrodriguez@freedomchevy.com. I look forward to speaking with you. Jesus Rodriguez, General Manager
Responsive and respectful
by DoyleD4 on 03/03/2024This team was on the ball! Communicated extremely well and worked with me throughout the diagnostic process! I ended up doing only some of work they recommended, and they were very helpful in working with me in that decision process with no… pressure to ‘oversell’. It was a great experience, and the work was fantastic! I went to this dealership over bad experiences from another local one, and they did not disappoint.We're thrilled to hear that our team provided excellent communication, worked with you throughout the diagnostic process, and respected your decisions regarding the recommended work. Providing a positive and pressure-free experience is important to us, and we're glad you found our service fantastic. Thank you for choosing our dealership, and we appreciate your kind words. Safe travels, and we look forward to serving you again!
Communication and Documentation Needed to Be Better
by Nathan R on 02/13/2024I had an OEM fog light kit installed on a 2021 Colorado WT. This is not standard equipment for the model and the computer had to be flashed in order for the fog lights to function and all of the buttons and lights on the dash to work… properly. I was told it would take an hour to do the job. Four hours later, the work was completed. The problems? 1) The instructions to flash the computer had diagrams that were upside down and backwards compared to the hardware on the truck. It took a long time for the technician to figure out the error. 2) Poor communication on behalf of the service staff as to the status of the update and why it was taking so long. When I went to ask about progress, I was told I would get an update in 10 mins, but an hour later, I had to check in again only to receive the same promise. At the end (3.5 hours later) I went out and spoke directly to the person who was working on the truck to get clear and honest updates as to the problems that were presented by the poor instructions. I was headed home 30 mins later.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the challenges you encountered during the installation of the OEM fog light kit on your 2021 Colorado WT. It's regrettable that the process took longer than anticipated and that there were issues with the instructions and communication. I would appreciate the opportunity to address your concerns and ensure that we provide better service in the future. Please contact me at your earliest convenience. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@freedomchevy.com
Electrician
by Eddie mamba on 02/13/2024Lady who initially helped was in a rush-she took off to lunch Next lady was really helpful She helped me w coupon on my phone which made visit a lot betterThank you Eddie for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Customer
by Halstead on 01/17/2024I get great service from Angel, always greeted, always professional, nice and excellent communication! I really appreciate all of Angels hard work.It's wonderful to hear that you receive great service from Angel! The fact that you're always greeted, find the service professional, and appreciate excellent communication speaks volumes about the quality of Angel's work. We'll make sure to pass along your kind words and appreciation for Angel's hard work. Thank you for choosing us, and we look forward to continuing to provide you with excellent service! Safe travels!
Chevrolet Silverado 1500
Chevrolet Traverse
Chevrolet Colorado
Freedom Chevrolet is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new Chevy models (i.e., the Cruze, Silverado 1500, Malibu, Equinox and Camaro), financing and everything in between, including genuine Chevrolet parts & service.
Perhaps the biggest reason so many drivers choose Freedom Chevrolet in San Antonio, serving New Braunfels, Boerne,San Marcos, Austin and the Rio Grande Valley, is for the fact they know their search ends here. To explore our winning assortment first hand, visit Freedom Chevrolet San Antonio at 13483 IH 10 West, San Antonio, Texas. And, remember you can always do some pre-buy research on new Chevrolet models, online.
If a new car isn't in your cards right now, we invite you to browse our hand-picked selection of pre-owned vehicles. Trusted across New Braunfels, Boerne,San Marcos, Austin and the Rio Grande Valley, for our immaculate assortment and long-term satisfaction,
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Freedom Chevrolet! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by Rhett Rogers on 05/24/2025