Freedom Chevrolet
Dealership Service Review
I took my truck in for the battery light on the dash. Sat there for almost 3 hours then just before closing they told me my battery was dead and wanted me to buy a new one. I explained the battery was under warranty from AutoZone, but asked if the alternator was bad too? I got told they couldn’t test the alternator without a working battery and they would not use a battery they had because it was considered “parts”. I reminded them I didn’t want a new battery but simply to know if I needed a new alternator too since I was going to autozone for the replacement battery anyway. Finally a manager stepped in and provided a battery to which I was informed the alternator was bad too. So I bought a new alternator, belt, and returned next day with the new battery etc. After another almost 5 hours of waiting my truck was finally ready. In the biggest insult after all of that, they wanted to charge me over $700 for labor!! Mind you I bought and supplied all the parts myself. So a 2 hour replacement of an alternator cost me 2 days and labor fees costing more than new parts. I was also not quoted the outrageous cost beforehand or I would have done the replacement myself.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No