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Freedom Chevrolet


13483 I-10 West, San Antonio, TX 78249 (map)
Today 8:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
Recommend:
Yes (36) No (14)
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Dealership Service Review

1 out of 5 starsservice Rating
Alternator
Written by Avoid Them on 03/12/2024

I took my truck in for the battery light on the dash. Sat there for almost 3 hours then just before closing they told me my battery was dead and wanted me to buy a new one. I explained the battery was under warranty from AutoZone, but asked if the alternator was bad too? I got told they couldn’t test the alternator without a working battery and they would not use a battery they had because it was considered “parts”. I reminded them I didn’t want a new battery but simply to know if I needed a new alternator too since I was going to autozone for the replacement battery anyway. Finally a manager stepped in and provided a battery to which I was informed the alternator was bad too. So I bought a new alternator, belt, and returned next day with the new battery etc. After another almost 5 hours of waiting my truck was finally ready. In the biggest insult after all of that, they wanted to charge me over $700 for labor!! Mind you I bought and supplied all the parts myself. So a 2 hour replacement of an alternator cost me 2 days and labor fees costing more than new parts. I was also not quoted the outrageous cost beforehand or I would have done the replacement myself.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Laura Villalobos on 04/03/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have experienced this inconvenience during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at jrodriguez@freedomchevy.com. I look forward to speaking with you. Jesus Rodriguez, General Manager
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