Freedom Chevrolet
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Good work terrible customer service
Written byon 03/11/2024
Customer service could go a long way Very inconsistent Service person barely explained anything to me and exact time it would take for veh to be done Veh ended up staying over night even though it was for a oil change and front end alignment Did not receive any notification from them or a call the next day Had to call myself to find out what the status was on my veh
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Villalobos on 04/03/2024
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of communication regarding the service done on your vehicle. I would like an opportunity to fix this and earn your business, please contact me at jrodriguez@freedomchevy.com. I look forward to speaking with you.
Jesus Rodriguez, General Manager
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