Freedom Chevrolet

First, let me say the Uber service they provide is a nice touch. Now for the bad part. Took car in for a 4 wheel alignment at 7:30 on 5/1/24. That's the only thing I can say went good. The transmission was acting funny so I showed them a video of the instrument panel and what the trans. temp was doing, causing the car to shift from O.D to high gear by sending mixed signals to the PCM from trans. temp. sensor. I asked they diagnose and let me know what they find. Zero communication from them until 4:00 pm asking me to approve an $1,100 repair job through a text portal. Ok, not doing that. Got back to dealer and asked why they had the car all day and was barely getting me a diagnostics report 2 hours before they close. No satisfactory explanation for this. Told me they had the part in stock and could do tomorrow (5/2/24) Made arrangements to bring it in the next day and showed up at 7am, literally the 2nd car in. Dropped off vehicle and went to work. Zero communication all day again. Called the dealer around noon and asked for an update. Was told they were working on it and if it wasn't done I would get a loaner car to drive IF another customer brought it back in time. Called back at 3:30 and was told not only was it not done, no one had even started on it! They could not guarantee a loaner either and offered to Uber me home to which I asked if they would Uber me back to work the next day, to which they said no. I was fuming at this point and when I got back to the dealership, all of a sudden they had a car for me and someone was literally pulling my car to the back when I got there. The job was finally done around lunch time on 5/3/24. At the end of the day, I did get a loaner on 5/2, and they did do the work but the lack of communication and constant re-organizing my schedule to go back and forth to the dealer was not worth it. They didn't even offer to discount the work, like not even a little bit. When I went in to pick it up, they wouldn't even talk to me. The person who did take the payment did just that, no explanation of the work, no sorry it took so long, just took the money and said "Thanks". I had to ask for every little piece of information (i.e. diagnostic report, alignment report). Could not get a straight answer on what they actually did to the transmission aside from a line item description on the invoice. I think the people there (up front and in the shop) are good people and mean well, but perhaps they are overworked due to lack of employees, or there is something wrong with their process. I tend towards a process issue as it seems there are plenty of people. People really rely too much on tech these days to communicate when a simple phone call is all it takes. I don't want to believe they just don't care, but I'm not fully convinced. If I hadn't put up such a fuss, would they have had a car waiting for me when I got there? Don't know, but I somehow doubt it. Sad thing is I am in the market to trade this car in for a new one, but won't be going to Freedom Chevrolet to do it. They have literally taken my money, but I'm the one who ran. They need to offer me some type of reimbursement. If they can do that, I would consider doing business there again, but I'm not holding my breath. I would suggest you have your vehicles serviced elsewhere.