Customer Reviews of Rockwall Chrysler Dodge Jeep RAM
Review type:
My First Dodge
Disheartening Experience at Rockwall Dodge
by 2016Ram3500 on 10/27/2023I recently had a very disappointing experience with Rockwall Dodge's service department. I went in for a check engine light diagnosis, but unfortunately, I was lied to, manipulated, and taken advantage of throughout the entire process. The… service representatives suggested costly services that were not necessary and he completely lacked knowledge about the recommended services. They even failed to consider the previous service history of my truck (at their dealership), recommending the same service that had recently been performed. It became evident that their main concern was upselling, rather than providing genuine and necessary maintenance for my vehicle. What frustrated me even more was the questionable tactics used by the dealership. I was told that a part was not available, and if I approved the service, they would order it and begin work in 5-7 days. Trusting their word, I agreed, but to my surprise, when I called the next morning to cancel the service and go pick up my truck, they miraculously had the part and had already started working on the truck. This lack of transparency and the feeling of being deceived only added to my growing dissatisfaction. This incident was just one of many where I caught them in a lie. I had separate conversations with two different service representatives, and it was obvious that they were both intentionally deceiving me; their stories didn't match up. It was ridiculous how they kept trying to manipulate me, one lie after another. “Oh, I wasn’t here Saturday, so I don’t know.” Completely false - as I knew this service representative was communicating directly with the service rep there on Saturday via phone (he did not know I knew this information before pretending not to be aware). I had consulted with two other experienced diesel technicians who confirmed my suspicions. They provided me with honest and knowledgeable solutions, unlike the blanket ($3k+) fix offered by Rockwall Dodge. To make matters worse, when I finally picked up my truck, I discovered that the dealership had left the coolant reservoir issue unresolved, forcing me to incur additional expenses to fix their incomplete work. And don’t expect any professional courtesy or customer service. I received a text notifying me the truck was ready at 3:59 pm. I responded, asking what is the latest I could pick up. No response. I called to get the needed info, showed up, and three men sat there inside, behind the glass, watching me unload the vehicle I was in, multiple car seats, diaper bag, work bags, etc. Not one service rep came out to greet me, much less offer to help. I brought this up in conversation when paying for the $3,000 service my truck did not need, and he said, “Oh, we were wondering what a Ford was doing up here.” I also mentioned the lack of response to my text, and conveniently when I got in my truck to drive away (after loading it back up while they again all watched from inside), I received a response to the question I had sent earlier, “6-6:30 pm.” My experience with Rockwall Dodge left me disheartened, as it highlighted their disregard for customer knowledge and their willingness to exploit it for financial gain. It is disconcerting to learn that this seems to be a common occurrence at this dealership, as confirmed by one of the second opinions I sought, who had previously worked in the dealership world, “This is what they do.” For over a year and a half, I refused to believe this stereotype, but now I most certainly say that to be 100% FACT. I would strongly advise others to exercise caution when considering Rockwall Dodge for their service needs. Transparent and honest service is crucial when dealing with vehicles, and unfortunately, this dealership falls short in this regard. Rockwall Dodge needs to reevaluate their practices and prioritize the well-being, TRUE needs, and satisfaction of their customers.Good Ram service
by Ramdriver on 10/22/2023Quick professional service visit. Service rep was friendly, knowledgeable, and professional.We are pleased to hear that you had a positive service experience with your Ram. Quick and professional service, along with a friendly, knowledgeable, and professional service representative, can make a significant difference. Your positive experience and the quality of service are important for others considering the dealership.
Misinformation
by Pete T. on 09/13/2023Was given bad information on covered rental, was left without a vehicle for 16 days. Was told no rentals would be available for date needed. Contacted the rental company and was told there were plenty rentals available for all rates. Had to… confront charges for item covered by extended warranty. Asked if a Military discount could be given, was told if so it’s already figured in.Mr E St John
by Slickrick on 09/12/2023It was great experience from the time I made the call to the service department to the time I left. Very professional the gentleman that took my car in for service all the way to the excellent ice coffee that I had there just great. 100% My… truck is my business so on that note, I’ll be back!! please if you have any coupons please forward it to my email address. Thank you.Thank you for choosing Rockwall Chrysler Dodge Jeep Ram! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
Vehicle Service/Repair
by J house on 09/08/2023Very thorough. Discovered safety issues and work with fleet company to resolve. Justin was lead on this repair. Reliable, efficient and trustworthy.It's great to hear that Justin and Rockwall Chrysler Dodge Jeep Ram were very thorough during your visit, identifying safety issues and working with your fleet company to resolve them. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Cynthia Curb on 09/05/2023Gave me a good discount from an online coupon. Was very friendly and helpful. Took less time than they said it would.It's great to hear that you received a good discount from an online coupon during your visit to our dealership. Additionally, the friendly and helpful service and the fact that the service took less time than expected are all positive aspects of your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mrs
by razorback on 08/29/2023Excellent service. Staff was very professional, courteous and helpful. Job well done!!Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Great Service
by Jenns713 on 08/18/2023Ron was very helpful, knowledgeable and pleasant.Thank you for your kind words for our staff, we appreciate it!
JP
by Zpmedic on 08/16/2023Informative, smooth, efficient service at Rockwall Jeep! I will be back to purchase my next Jeep!Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Fleet Service
by Galindo on 08/14/2023Excellent Customer Service. Vehicle was returned in a timely fashion.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service
by Shamika on 08/11/2023My experience is always great. They check in with me to provide an update. I love if there is something that needs to be worked on they send communication via text to give me the opportunity to decide whether they can or cannot work on it.… After submission I received confirmation that they are now servicing my vehicle based on my approval.Thank you for choosing Rockwall Chrysler Dodge Jeep Ram! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
Good communication
by TRobTRob on 08/10/2023While it did take a while to get multiple services done, Justin, my liaison, was in constant contact with me to let me know both good and bad news.Thank you for acknowledging Justin’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!
Trash if i could give negative stars i woul
by Tonyp0811 on 08/09/2023Fox performance shocks failed on 2021 Gladiator 21000 miles. Dealership told me it was a loose axle 1st time there. 2nd time they agreed with me it was the shocks. They did not want cover rental for duration had to get customer care… involved was charged twice from the rental company when should not have been. Took months to get that resolved never refunded me for the interest incurred. And after over 6 months in a rental they put some basic mopar shocks on the jeep. Not to mention at least 3 dents in Gladiator while it sat on their lot found them after washing the Gladiator and getting 6 months of dirt and tree sap off of it.Oil change and recall
by Codyray021 on 08/05/2023Completed oil change, inspection and three recalls fairly quick.We are glad we could help!
Headlight and battery replacement
by PBtheDE on 07/20/2023Quick, efficient, timely service convenient to my schedule. Top notch customer service by Erica Nemcek.Thanks for your praise and kind comments about our team.
Service of car
by K Monroe on 07/17/2023Cane is always friendly and attentive.Thank you for your kind words for Cane, we appreciate it!
Great experience
by Bartman61 on 07/11/2023updated 07/17/2023Purchased a used truck after driving 1 day it started having transmission problems, took it back and they fixed the problem. The salesperson Leslie and sales manager Sam were great. If you’re looking for a vehicle new or used give Rockwall… Dodge a try. I have nothing but good things to say about them, service department was great as well.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Decent
by Christian on 07/13/2023Service requested was good, but one week until a technician can diagnose a problem with my vehicle is too long of a wait. I have a Toyota as well, and they can diagnose same day. Now I have an appointment with Dallas Dodge to get my vehicle… serviced.Excellent service with a smile!
by Wyness Hellner on 11/26/2022Excellent communication throughout the repair. Pickup was easy and they did an excellent job! The only place I will take my vehicle. Thank you!Thank you, Wyness for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Batteries?
by JB on 09/21/2022Clean and helpful. Fix my problem with the vehicleThank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Excellent Service with a smile!
by Wyness Hellner on 09/17/2022Excellent service - excellent advisor (Justin Kirby) and excellent all the way around. Will only have my servicing done here! No complaints! Highly recommend!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Jeep Grand Cherokee L
Jeep Wrangler
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Justin provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 04/29/2024