Rockwall Chrysler Dodge Jeep RAM
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Dealership Service Review
service Rating
Routine Maintenance
Written byon 12/14/2023
Very easy to schedule an appointment on line. When I arrived I was greeted immediately by a service advisor. Whet inside made all necessary edits for my appointment. I waited while work was completed. Even had text about additional items that were due and was able to opt out as I didn’t have the time today for them. Notified when truck ready. Told about all things completed during the service and the advisor walked me to my truck. A very nice experience today.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 12/18/2023
Dealer Response
We are thrilled you had a seamless and pleasant service experience! Easy online scheduling, immediate greeting upon arrival, and the ability to make necessary adjustments to the appointment add to the convenience. It's great that you received texts about additional items due but had the option to defer them due to time constraints. The detailed overview of the completed service and the advisor walking you to your truck show excellent customer care. We appreciate your business. We look forward to assisting you in the future.
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