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Rockwall Chrysler Dodge Jeep RAM


970 E I30, Rockwall, TX 75087 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (5) No (2)
Service Rating
Recommend:
Yes (44) No (9)
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Dealership Service Review

2 out of 5 starsservice Rating
Service Shifter and Check Engine
Written by JoeBlow 2 on 11/22/2023

There were 36 different error codes that came up when I brought in my vehicle. The dealership service said it was the battery so they charged me $390.00 to replace the battery and do “programming “. I’ve never paid this much for a simple battery replacement. When I drove my car home from the dealership the service shifter message and electronic brake system light came on again. I brought it back to the service shop at the dealership again and was told the next possible issue was the clock spring. He ran a quote and said it would be $905.00, of which $721.00 was for the part. I looked up clock springs for my vehicle and found several parts dealers where the part was anywhere between $140 and $180…so why would the dealership charge over $700 for the same part. I’m extremely disappointed and will not bring my vehicle back unless every other shop is closed down or cannot fix an issue.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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