Rockwall Chrysler Dodge Jeep RAM
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Dealership Service Review
service Rating
Engine misfiring
Written byon 11/29/2023
Good experience with service writer and informative. He let me know what steps the mechanic/technician was taking to make sure the problem was solved and repaired. Now that we have our vehicle repaired, we’ll see how well the repair is and no more issues arise. On price fairness, on a repair like we had, there is no time to shop around. Prices are expensive all around so we don’t feel it’s a good question to answer at this time. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 11/30/2023
Dealer Response
It's great to hear that the service writer provided you with informative updates on the steps taken by the mechanic/technician to diagnose and repair the issue with your vehicle. Having that transparency during the repair process can instill confidence and reassurance. Thank you for your business and 5-stars!
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