Big Star Ford
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Customer Reviews of Big Star Ford
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181 reviews
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F150/explorer
by Pjoarker1906 on 02/25/2018I had a great experience when purchasing my new F-150 and Explore Al and Clay both worked hard to meet my needs and my budget.Satisfied Customer
by shameka1983 on 02/25/2018My experience with the salesman Frank was superb. He greeted me with a pleasant smile as I entered the building very eager to help me. He was knowledgeable with regards to the kind of car I wanted. He made sure I was pleased from the moment… I walked through the door until I drove off in my new car. Highly recommend Big Star Ford !!Good
by Hcdale619 on 02/25/2018I believe I had a good experience there in the end of the we came to a decent deal and I am very happy with my vehicle! Frank did a great job!Best buying experience!
by Denglish71 on 02/21/2018I have bought many cars, but I used the online option in order to avoid being there for hours! Miguel my salesman promptly called me and I expressed what I wanted he said he get started within an hour and a half he had the car I wanted us… approved for the purchase and o our way in! Best experience ever!My Experience on my Birthday
by hconrad on 02/20/2018I don't normally wrote reviews, but I am blown away by the level of customer service I received at Big Star Ford in Manvel. I made the decision to stop in and check out an Explorer on Saturday, which was also my birthday. I ended up test… driving 2 different Explorers and purchased the 2nd one. Daniel Nguyen was a dream to work with from the very first email. He was extremely communicative the week leading up to me going into the car lot, sending me information on various vehicles I asked about. This was my first vehicle purchase, and I did not need a new car by any means, so i was very picky and not easily convinced to buy. Daniel was friendly, funny and genuine. I could tell he was not just working hard to make his sale, but he seemed to genuinely care that I was happy with my purchase. He even checked up on us while we were in financing. This brings me to my next step in the car buying adventure. The finance guy was a dream to work with as well. He walked me through all my paperwork as I was signing, and patiently took the time to explain the warranty math and how it all added up. A manager (I think the gm) stopped by to say hello and thank us for our business too. Everyone was so friendly and communicative. I have been and will be recommending Big Star Ford for years to come!Nice purchase experience
by Krishna on 02/19/2018I just purchased a F150 from Big Star and had a great experience with Derek and Jeff! Definitely recommend going if you are in the market for a new vehicle.Excellent
by PaulinoCuevas on 02/19/2018Excellent job helped with everything we needed was very nice and I would definitely buy there again.I got a great deal on my first car
by ari86 on 02/19/2018Rob. B was a great help. He explained thoroughly. Managers Robert Cook and John Aldridge also helped provide the best deal possible. They were all really nice and made the process easy.Great customer service. Good value.
by Vcollett on 02/16/2018I had met with Jarrod after an online inquiry. He gave exceptional customer service, promptly and professionally answered my numerous questions, and explained the value of features in the 2018 F-250 we were looking into purchasing. I did… not meet a manager through the process and dealt only with Jarrod.Great service
by Hectormrtz38 on 02/15/2018I had J Houston as my sales rep and he did an awesome job, friendly and wasn't pushy at all, good guy. Service was fast and friendly enjoyed my experience.First time buyer
by Sheacallis on 02/12/2018Mr Hicks was one of the dedicated and understanding salesperson of he worked with me and he tried his best to get me and something that will be reliable and affordableGreat people. People sell cars
by Neilh830 on 02/07/2018Kevin being a new sales associate was really a pleasure to do business with he is learning from a great guy Jeff who's knowledge of vehicles and personable personality was more than fitting to solidify a purchase of a new f150. Big star… ford took care of my mother and gave her honest deal and customer satisfaction and that alone made me give big star a shot. I look forward to do more business in the future.New F150 purchase
by Jas123456789 on 02/05/2018Ernest was a great salesman. He was not pushy and he kept his word on getting me a great deal.Best experience I have ever had!
by Jdjohnson1913 on 01/31/2018I bought a brand new 2018 Ford Focus last Wednesday at big star Ford in manvel tx, and it was beyond the most pleasurable experience I have ever had. I think I spent a total of 3 hours there, and earnest, clay, and mr. Moore in finance made… it the best 3 hours ever. They were professional, expedient, and concerned about what I wanted and that I had everything that I needed. I have been, and will continue to recommend big star to all my friends, and it is the only place I will purchase my vehicles from! Thanks guys!Traded in a truck and bought an explorer
by mherrick1971 on 01/30/2018Our experience with Big Star was outstanding. Our two salespeople, Clay and Tahaa, were very knowledgeable and helped us find the perfect vehicle. We have bought from Big Star before and it was a pleasant experience and once again we… weren't let down. I would definitely return for future purchases.Great Experience
by JVela02 on 01/30/2018Was a great car buying experience. I worked with Alfred and Clay. I was able to get a great deal on the car I wanted. The process went quick and smooth. Highly recommend them.Fantastic
by Tneu3267 on 01/20/2018Everyone was really helpful and made sure we were done in time for my husband to go to work.Amazing service
by Hleanneg on 12/16/2017updated 12/26/2017Did an amazing job helping find the car that worked for my needsGreat Sales Team
by madacv2 on 12/15/2017The sales man addressed all my questions and wants in a timely manner and the dealership went out of their way to make me feel satisfied with my new acquisition... a 2018 Mustang GT. Beautiful and powerful CarSales team of Raymond Bruner and Tommy Le
by MikeTiff0217 on 12/10/2017Ramen and Tommy went above and beyond their call of duty. They got me the exact truck I wanted and their customer service was phenomenalDid not honor deal
by Lawman05 on 12/08/2017I was very disappointed, I bought from here before. I signed a deal then later got a call to say the vehicle was no longer available because I got a real good deal and they wanted to back out . They offered me a different truck with the… same deal but got lied to!! Sales manager Josh did not honor the deal he said! All I wanted was the truck and got flat out lied too, I will be letting my friends co-workers and especially my family not to do business with big star ! I am a big time ford owner and could not believe what happened to me, ford is like family to me! 2 things I love ..... the Dallas cowboys and fords! Very disappointed
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