Big Star Ford

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Big Star Ford

4.8
Overall Rating
(146)
Recommend: Yes (142) No (4)
Write a review: Sales | Service
sales Rating

Great experience!

byHaniyaco79on 08/11/2018

Our second car from Big Star Ford. For easy process and very efficient. These guys are good at what they do. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
154 Reviews
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sales Rating

Great experience!

byHaniyaco79on 08/11/2018

Our second car from Big Star Ford. For easy process and very efficient. These guys are good at what they do. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Phenomenal car buying experience

byDerek_01on 08/09/2018

After going to plenty of other dealerships and having an absolute nightmare of an experience at one in particular, Big Star Ford was absolutely great. Never once felt like I was being hustled or lied to, but instead we were treated with respect and walked through the entire process with no headaches.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 f150

byGheideron 07/18/2018

Great, knowledgeable employees

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Jarrod McDaniel

bydsimms2015on 07/17/2018

Was great salesman and was very knowledgeable in everything. Great customer service

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

byChristen_Son 07/16/2018

We purchased a 2018 F150 from Big Star Ford and our experience was amazing! Jarrod put in extra effort to find just the right truck to fit our budget and our taste. The process was great, quick and we felt confident in our purchase. Thank you so much Jarrod and Big Star Ford!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

byblm2018on 07/13/2018

I had a great experience buying a new vehicle at Big Star Ford. Our Sales Rep Kirstin was exceptionally kind and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New car sale review

bySerayah27on 07/08/2018

Alfred and Jarrod were amazing! From the moment I walked in, I felt like I was with friends. I never felt overly pressured or rushed to make a decision. Once I found the car I wanted, I was given a loaner of the same kind to drive and see if I really loved it. They knew my budget and did everything to make sure I stayed within that budget. These guys are awesome!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Hassle free purchase

byTwocarshopperson 07/04/2018

We found a vehicle online that we were interested in an sent an email for more info. Wesley called me within 5 minutes. We discussed the vehicle and confirmed it had the features we were looking for. A half hour later, he sent a video confirming that the vehicle had all the features discussed and that it was actually on the lot. It was accompanied with an offer that beat the other dealers we talked to. The next day, we came to check it out in person. Everything was as described. We got the vehicle we wanted at the price quoted. No suprises. I will say it again, the video was a nice touch. We told Wesley what was important to us and he emphasized those details in the video. True customer service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Everyone involved.

byToniG18on 07/04/2018

Everyone was very detailed and inform me of things involve in this sale,to Brian,and Clay,and TommyLee great job,keep up the good work.Thank you for all your help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome Customer Service

bynando_g_fiton 07/03/2018

Just purchased my focus rs and was very pleased with the customer service. Friendly environment Recommend coming here for your next car purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very satisfied with Big Star Ford

byTheRooster27on 07/03/2018

I recently purchased a used Ford Fusion from Big Star Ford. Overall I was very satisfied with my experience. Their selection and prices were both strong for me. The salesperson Miguel was accommodating and knowledgeable, and the entire experience went by quicker and smoother than I expected. I would recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent sales service

byBriBG33on 07/03/2018

I had a specific truck that I was interested in purchasing. They had it ready for me upon arrival, and were beyond helpful during the whole experience. Alfred made sure we had all of our questions and concerns addressed throughout the entire process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best customer service ever

byKylejenkins201on 07/03/2018

Wow! Best sales and service experience ever! And all I can say is clay Sanford is the best in the business and always put your needs first!!! Customer for life

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Big Star = 5 Star

byKevin1975on 06/16/2018

Came in looking for 1 particular model and drove home with it. Brian was outstanding to work with and John made the financing easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service by all employees

byJesseLLisaon 06/12/2018

I went in to test drive an explorer thinking I was going to be hassled by pushy salesman but was greatly surprised that my salesman was the nicest salesman I've ever dealt with. It was because of how easy he was to work with that we didn't go to another dealership where our family member worked.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

byLaxcamelon 06/05/2018

I enjoyed my experience at Big Star Ford and Christie did a great job to show me everything Iabout the vehicle I wanted, and also put together a price and financing plan that made sense for me. Very excited about the new vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Comprando mi escape

byMems553Fordon 06/03/2018

Las personas que me atendieron fueron muy buenas en su trabajo el sr tomme lee nos atendió excelente

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 mustang

by75rickgon 06/02/2018

Friendly staff.very professionals not pushyaI would defenetly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchasing F-150 from Big Star Ford

byCameronon 05/27/2018

My experience at Big Star Ford was really awesome. Danny did a great job of being patient with us as we looked through several different trucks until we found the one for us. He worked well with us and had a great attitude throughout the process. Charles from finance had a great and funny personality and helped us get the best financing options possible. He was extremely informative and very honest about everything. I would recommend any of my friends or family looking for a Ford to go visit the team at Big Star Ford!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ford

byHelda11on 05/26/2018

Alfred treated us as family we are very happy with the car we bought the price is right for us thank you Ford

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

bySami0110on 05/25/2018

Kirsten was great! Very knowledgeable and worked so hard for us. Would recommend to anyone!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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