Big Star Ford

Today 9:00 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Big Star Ford

4.9
Overall Rating
(167)
Recommend: Yes (163) No (4)
Write a review: Sales | Service
sales Rating

Buying my husbands dream truck

byLindsey1988on 10/10/2018

Derek, and the sales manager were quick to give us a good, and fair deal after driving over 30 minutes to look at one of their trucks posted online. Even though the price was more on the window sticker, than it was online Derek spoke to his manager and honored the online price. Definitely recommending Big Star Ford, and Derek to my family, and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
175 Reviews
Sort by:
sales Rating

Buying my husbands dream truck

byLindsey1988on 10/10/2018

Derek, and the sales manager were quick to give us a good, and fair deal after driving over 30 minutes to look at one of their trucks posted online. Even though the price was more on the window sticker, than it was online Derek spoke to his manager and honored the online price. Definitely recommending Big Star Ford, and Derek to my family, and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Customer Service

byGinaRichon 10/09/2018

My car buying experience from the sales manager, sales consultant and even the finance manager was a good one! I loved their teamwork and customer service! I would refer my family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Experience Buying a Car

byMeganMarton 10/08/2018

Matt did an awesome job finding just the right vehicle to match the features I wanted and budget. He did everything he could to expedite the process due to a time crunch including helping detail the car himself. Matt is first class service all the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Mustang Purchase

byChristiOon 10/07/2018

Great experience with knowledgeable people. Customer Service is great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best experience in a long time

byAggie0308on 10/05/2018

I have purchased several new vehicles and I have never had a better experience. The sales staff was very friendly and not pushy at all. When they did not have what I wanted, they special ordered for me and the price came in as if it had been sitting on their lot. And they gave me a very fair value for my trade-in. No high cost add-ones. No last-minute sales pitch for extended warranties. Overall, fantastic!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Absolutely amazing dealership and staff!

byAwillis15on 09/29/2018

I went to Big Star Ford, to purchase a vehicle. Everyone was so helpful and our salesman helped me pick the best vehicle suited for my kids and I. Every interaction we had with the employees, was kind and we felt right at home. My entire family will not go everywhere else for vehicles. I highly recommend this location for their staff and inventory.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Totally wonderfull experience

byDiannKollmanon 09/26/2018

The service coordinators, Greg and Renee were so considerate and kind. Raymond who was my sales associate is the best salesman I have interacted with. He heard what I wanted, offered what could meet my wants and we came to a sale. The finance team worked hard for me realizing I my credit and my plans for final pay off. And I love my escape!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Big thanks to Rick and Alfred at Big Star Ford for helping me with my Truck

byDANNY_LEon 09/24/2018

The guys at Big Star Ford are awesome. Very patient and accomodating to my search for the perfect F150 Truck. U guys were transperant and great at explaining what i needed to know. Will definitely make referrals in the future.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Satisfied customers

byHappywfordon 09/24/2018

Smooth sale, easy close. Quick responses and no pressure. Very happy

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience

byJeremy_Bon 09/24/2018

Jacques was great and really efficient during the sales process. No nonsense or back and forth. I was in and out quickly and love my new truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome

byBiggjakon 09/15/2018

Sales people were friendly and receptive to my needs. Would highly recommend them to my friends and family.....

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Frank is the freaking man!

byTexasManon 09/13/2018

I have been on and off for purchasing a truck, mostly do to timing for right around 2 years, but some do to other dealerships treating me poorly. Enter Frank Machado and Big Star Ford... Right from the beginning Frank sent me an email asking to follow up on my inquiry. After talking to each other about what I was looking for Frank went right to work. Frank even went the extra mile to send a video of the truck where he addressed me personally. I know to most this is not a big deal, but Frank made me feel like he really cared about me and not just my business. I had all kinds of random questions for him about tires and wheels, and not only did he find the answers, if he didn’t know he responded so quickly to let me know he would look into it. Frank even called me on his day off to ensure that my deal was going through. When I came to sign the paperwork Frank had everything ready for me, and he introduced me to each person I would be dealing with to finalize the deal. When Frank brought me to the finance manager, Rafael Bradley, Rafael made me feel like I was part of the family and went through the paperwork in a way that would understand exactly what I was signing. I couldn’t be more pleased with my experience with these two gentlemen! Thank you for treating me so well!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing service!!

byAliperez95on 09/08/2018

Brian was amazing in helping us buy a new car. Very polite and helpful ! Tommy in financing made everything so easy!! I will definitely recommend these two to friends and family. Thank you so much for your amazing customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sevice

byspike2655on 09/01/2018

Frank & Eric worked with me to find the vehicle we were looking for and made sure we came away with a fair deal. Great service before and during the sale!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No pressure and very friendly service

byCtwtayloron 08/25/2018

I just bought a Mustang from Big Star Ford. The customer service was great. Everyone from my salesman, to management and to closing the deal in the finance department was very friendly, patient and went out of their way to make sure I was happy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service from salesman

byJersey082on 08/24/2018

Our experience was great. Our Salesman Ali Alshakarchi was friendly and knowledgeable. Would definitely reccomend him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great shopping experance!

bycarbuff223on 08/23/2018

Got my 2019 Mustang at a great price. They had a great selection, nice people, and easy buying experance!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

byjrc0014on 08/17/2018

In and out in a few hours and got my new Expedition Max ELT. Daniel was fantastic and answered any question, before I asked! Fantastic experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service and sales

bymrouziekon 08/17/2018

I bought a used car from another dealer and was getting my car serviced here. They offered a trade in deal and I came in not really sure if I wanted to trade in. The sales person went over the whole process with me, including showing me different options for financing, with no pressure to purchase at all. I felt completely comfortable the whole time. I was already very happy with the service department, so I highly recommend both the service department and the sales department for all buying and servicing. Thanks to the folks at Big Star Ford for an overall great customer experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Good

byDalya_76on 08/16/2018

We appreciate the effirts of Mr. Ali Alshakarji, he was professional and supportive, thanks to his clarifications and useful information which leads to purchase the car

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Professionalism that far exceeds other dealerships

byPlatinum250on 08/16/2018

We were so fortunate to have found Big Star Ford & our sales rep- Alfred. Our entire experience was no-haggle, sincere, and dedicated! This was an exciting purchase for us and we shpped at MANY other Ford dealerships before finding Big Star Ford. Even our time in finance with John was stress-free. Car buying should always be this pleasant of an experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map