Big Star Ford
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Customer Reviews of Big Star Ford
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181 reviews
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These guys were amazing
by JamTex7765 on 04/24/2018My wife and I totally enjoyed the experience of buying our new 2018 Ford Escape SE groom Jeff and the entire team at Big Star Ford. We got the car we wanted and my wife loves her brand new Escape. Good job all the way around.F250
by Deetyyesruu on 04/23/2018Not happy with the truck at all. Bought brand new and gas mileage doesnt get near what it says it would. Also when we purchased the truck we specifically wanted to be able to start from phone app and the sales man said yes after figuring… out how to use it come to find out the triuck wasnt equipped to be able to use the app. Theres many other things my husband isnt happy about and now we are stuck with a truck that hes not pleased with.Best buying experience ever.
by Fordowner on 04/09/2018I want to thank Nick Saenz for an awesome buying experience with buying our 2018 Expedition. He was knowledgeable, sincere and great attitude. Enjoyed working with him and the entire Big Star Ford crew. Thank you to everyone.Fusion purchase experience
by Christi_O on 04/08/2018It was a pleasure working with Jeff Waite. He was very pleasant to talk to and not pushy at all. He stayed late to make sure we got everything taken care of. The Fusion is in great clean condition and still under warranty.Satisfied Customer
by Yspears10 on 04/04/2018Von was an excellent salesman and he was able to answer any and every question I had. I truly appreciated his honesty and dedication in helping me get the truck Ive always wanted. If I have any future truck needs, Big Star Ford will… definitely be my first stop.Great experience
by Frisbyhouse on 04/02/2018Buzz and Tommy are awesome. We had a great experience at Big Star. Thank you.Awesome service
by Alanb2303 on 03/31/2018Robert Barret kept in constant contact with me made sure my drive out there was worth it and keep me up to date on car I wanted went in got it done and left in a new car. Awesome service I would definitely recommended this place to anybody.Big Star Ford
by NancyPavlas on 03/28/2018Rob Barrett did a fabulous job on selling us our truck. He has excellent customer service and knows how to treat his customers. He sets a good example for all employees of Big Star Ford. Your employees can learn from him. Charles Moore… the finance guys was awesome. He also had a great attitude and made our experience easy. He another one that knows good customer service. Maybe Robert Cook can learn from both of them. On the other hand Robert Cook should not be allowed to deal with customers because he is rude and needs to learn customer service. He should take note or lessons from Robert Barrett. Rules are in place for a reason but I also know that there are things that can be done to protect the business and help the customer.I got what I didn't even know I wanted!
by rhoyal_deuce on 03/28/2018I went in with no expectations of leaving with a new car but everything just worked out the way I wanted!Great service!
by Amygpham8 on 03/27/2018The staff is very friendly. I was helped very quickly and the sales person answered all of my questions. The staff is very knowledgable. After the purchase of my car, they cleaned and washed my new car before I left!!! The service is… amazing. There are hot dogs and drinks for you when youre waiting. Paying for the car and signing the paperwork was a breeze. I had everything answered when I was signing all of the paperwork. They made my first car purchase a very fun and easy experience. My only complaint is the recpectionist. I came back to drop off my title she was very short with me. She left me standing at the desk for a good 5 minutes before coming back and telling me shed giving it to the appropriate employee in charge of my trade in. But overall the staff was friendly and helpful.Pros
by dhudgens on 03/26/2018My wife and myself we treated incredibly well, Alfred was very professional and knowledgeable, answered all the questions and made the buying experience very positive. Could not have asked for a better experience.Tahaa is HIGHLY recommended!
by Ortego12 on 03/23/2018Big Star Ford & Tahaa Baig were fast & fair! I highly recommended both for any Ford purchase! Thank yall!2018 Focus
by Ronald_Jr on 03/21/2018Great! Salesman very clear, concise, friendly and helpful. Financier also helpful and the atmosphere was very impressive.Purchase of a Pickup truck
by Roger88 on 03/14/2018The sales people are amazing at Big Star Ford! Frank Machado was amazing and Jarrod had so much technical knowledge it would blow your brain with data. The manager, Kevin was a outstanding!Pre Owned Truck Purchase
by LoveFords on 03/14/2018My son and I bought a truck yesterday. Taaha was the best! Very helpful and made the process easyGreat first time Ford purchase
by LenoTharpo on 03/13/2018I came to Big Star Ford because of location, inventory and price. I did my research and was ready to test drive the Focus SE. Our salesman Alexander Young was a nice guy, not pushy in the least and so accomodating. The worst part of the… process is the 'deal,but the price of the vehicle was exactly as I expected, no surprises. We went back and forth on my trade in, but it ended up just fine. I love my new Focus and so very pleased that I have a wonderful local dealership to get it serviced.Great experience
by Dianamali on 03/06/2018Just recently purchased a new truck and knew I had to go back after working on the past with Buzz Morgan. He takes time to know you and understand your needs. I drove like 5 different F-150 until I knew the engine that would fit my needs.My Ford buying experience.
by Kiskankey on 03/06/2018My experience at Big Star Ford was the best experience purchasing a car that I've had thus far. Between the sales agent to the finance guy, everyone was extremely nice, helpful and actually listened to me. I never once felt like I was being… mansplained to. The respect was refreshing.Big Star Ford
by Tejanoted on 03/03/2018Yes the salesman Daniel and Alfred were very helpful and courteous to us. I will bring my family and friends to this dealership from now on. Also the sales manager was a big help in giving advice and information.Exceptional Service
by DrAMcGrew on 03/03/2018I completed an inquiry online about a Ford Expedition Max Limited. I submitted the inquiry near closing time and thought that I would likely be contacted the next day. I received a text that night from Jarrod. He was touching bases after… hours! I went in the next evening and left in my new Expedition Max Limited. I received exceptional service from Jarrod, Finance Manager, Rafael B., and Manager, Alfred. I visited the dealership the day after purchase and Alfred graciously went over the awesome new features in the SUV. Jarrod again made sure that I was taken care of and that my time was respected.Amazing buying experience
by Jodibug on 02/25/2018Big star Ford is so professional. My buying experience was quick and painless. I recommend them to anyone buying or trading a vehicle.
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