Big Star Ford
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Customer Reviews of Big Star Ford
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181 reviews
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I rate BIG STAR Ford A+ AWESOME!!!
by WillieJ_Vet on 06/02/2017I have searched for my Ford Explorer 2017 and several dealerships. Kelly in sales stayed with me along the way every step. Her follow up is what made me choose Big Star. Once I arrived she was prepared with everything we spoke about over… the phone. Within an hour I chose my vehicle, completed the app and was placed in the hands of another Awesome Star Mr Rafael B in finance. The process was so streamlined it was moments and I was in complete. If you are looking for no pressure sales and no surprise finance Big Star Ford is the place! I give them a A+ rating! I got everything I wanted in my new truck and couldn't be more happy!New Truck
by Fordowner on 05/31/2017We just bought our 4th car from Big Star, each time our experience gets better and better.Very Good.
by joelope on 05/30/2017I worked with Earnest Hicks and he was great. He knew that I wanted my new Mustang and was going to make sure that I got a great trade in value for my old one. He was easy to talk to and was very nice. I was very impressed. it probably was… the quickest time from start to finish of walking in, test driving the vehicle, getting paperwork ready and driving out. I really appreciated him and all he did for me.Big Star Ford
by AnimalKingdom on 05/28/2017Alfred and Kevin in th sales department treated us fairly and worked with us to secure the best deal. They were very knowledgeable and were attentative to the type of vehicle we were searching for. They worked with us rather than trying to… make a quick sale.My Experience
by Olirish on 05/27/2017I got a 2017 Escape. However I left the dealership feeling like I did not get the best deal. Like why would you sell a vehicle with only 1 key.. and the numbers presented were changed 3 times and each time everyone was pointing the finger… at someone else. . Im not really happy with the experience, but the vehicle was a gift for my wife... who just went through a year of cancer treatments.Satisfied customer
by Kimmiekumar on 05/27/2017Our salesman Ali, worked hard getting price of vehicle where we were comfortable with monthly payments. Great sales experience. Where they could improve is the amount of time we had to wait on finance officer. I have excellent credit and… found my own financing. They had to do nothing but little paperwork and took them almost 3 hours. Finance officer was extremely pushy to buy additional packages. We told him no several times, but he kept on. He even laughed at us because we declined. You do not treat customers like that. So in short, sales was a great experience. Financing needs to be improved. Do not let anyone push you into something you're not comfortable with.Love my Escape
by Katte2017 on 05/13/2017My salesman, Kevin Butcher, was great! He took the time to show me all the bells and whistles and then waited with me until Raphael was ready for me in finance. Both gentlemen did a great job and I appreciate it a lot. I live in Dickinson,… very close to another dealership, but drove to Big Star and don't regret it.Big Star...5 Stars out of 5!!!
by Keegan_741 on 04/27/2017My Salesman was Earnest and he was everything right with car sales!!! He listened, communicated and got us to a deal faster than I expected!!! My experience with this dealership as a whole was 180 degrees opposite of my last experience… which was terrible. My Financing Manager Rafael was great as well. My wife and I really appreciate all the work and customer service that went into making this deal work. My wife REALLY loves her new car!!!Great sales experience
by Myarbrou on 04/25/2017Bought a new vehicle from here and dealt with Earnest. Great guy and made the experience worth the trip. Only one issue after going into finance the numbers that were agreed upon prior had changed, but went through the purchase anyway.Top Notch Customer Service
by Malex71914 on 04/18/2017The team at Big Star was amazing! Alfred, Buzz, and Cody took great care of my wife and I when we were purchasing our new truck. They helped us out wherever they could from our trade-in value to our new floor mats. Everything was easy and… smooth!!Highly recomended
by archetype0 on 04/19/2017The whole process of our purchase was awesome. Clay and Charles are very helpful and they know their stuff. Highly recomended.My new truck
by Jamesbuses on 04/17/2017Friday April 14th, 2017, I purchased my new F150 truck, and the experience was very pleasant and no pressure from the sales staff Jacque, and manager LaDy also the finance guy Rafael. I'm glad I stopped to check out the F150 trucks. Thanks… to all of you, that now I'm a proud owner of a new 2017 F150 TruckGreat service
by Kenney12345 on 04/15/2017They disk exactly what they told me they would do everyone was helpful and good customer skills in every department I encountersGREAT SERVICE
by BirthdayBoy on 04/14/2017Awesome service. These guys were cool to talk to. And helped me find exactly what I was looking for.Customer service
by Ilovefords on 02/24/2017Customer service was awesome, especially our sales rep Brandon Aldridge. Very attentive and flexible with our schedules. I wish I could say the same about the finance guy, which I don't know his name because he didn't ever introduce himself… although we spent 30-40 minutes in his office! Very straight forward, kid of robotic like, no good customer service skills at all! We were very uncomfortable and could tell he didn't want to be there, much less even like his job!Exceptional
by Rvnkllr47 on 02/24/2017I had a great experience with the sales staff helping me out on a truck. And the finance gentleman was very helpful and guiding me to make great decisions. Over all I had a wonderful time and experience with Big Star Ford.Great Service
by harp4eva on 02/08/2017I worked with Brian Davis, I received excellent same day service. Came in at 7:00pm and I was driving home in my new F-150 by 8:45pm. I highly recommend Big Star Ford...Outstanding
by cljones on 02/07/2017Hugo Flores was awesome to deal with he was attentive and was willing to go extra mile to make sure I was happy.Would but my next one from Big Star no problem.Excellent experience
by M_French on 02/03/2017My name Is Mindy and I want to thank Brian Davis for a wonderful experience. He helped me look at a few cars and helped me find one that was right for me in my price range. I will definitely recommend them to anyone.Awesome experience!!!
by Pfunk3077 on 02/02/2017Want to say thank you to Brian Davis and John Aldridge Sr for getting me my amazing truck! Hard working and never stopped to help me!! Thank you again for all the dedication! Will be sending many your wayThank You To Brian Davis and Joel in Assisting Us in Buying a 2013 Explorer
by mossua11 on 01/12/2017Thank you Brian and Joel for the kind manner in which you all helped my wife and I to buy a 2013 Ford Explorer. You went an brought vehicles for us to look at and drive. You offered us coffee, hot chocolate, sodas, and chips while we… waited. You introduced us to Cody, the Finance Manager, and others that assisted us. You even washed our vehicle before we received it. You helped us remove items from our old car and put them in the new vehicle. We found out from you and Joel taht you both love the Lord Jesus Christ as we do. May God Bless your business and direct your path alway in Him. Again, we appreciate your kind warm hearted service to us.
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