Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Oil change
by Ted Chinn on 02/02/2023Very good customer service, answered all my questions and little wait time.Hi Ted, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mr
by Katytiger on 02/02/2023Richard Baxley was my sales rep. We spent about 5 hours talking abut the 22vs 23 models of F150’s. Colors , engines other features. Then another couple of hours on line looking at available trucks. He always had a smile and in then he… found the exact truck I wanted including the price I was looking for.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Stress-Free Purchase Experience!
by Ankit Kumar on 02/01/2023I recently visited Autonation Ford Katy and had a wonderful shopping experience. Ask for Manny as he is one of the most informed, honest, and considerate salesperson I've met. I ended up buying a used Lexus and the no-haggle policy was a… delight as it took away the stress of negotiation. Will recommend this place without any reservations.Hi Ankit, thank you for your positive review. We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
Warranty work
by 1234567 on 02/01/2023Warranty work performed on my Ford Edge was good. My service contact needs to work on his phone voice. I was barely able to understand him when he left a message or called me for updates.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
SATISFIED
by Melanie W on 01/30/2023I brought my care in because there was an issue with the stop/start not working on my car for over three hours. Unfortunately, AutoNation couldn't find out what happened with my vehicle, however Robert Longoria explained up front what may… happen as far as linking the vehicle up to a computer and looking for error messages and if they didn't find anything they would release the car. Mr. Robert was in close communication with me the entire process.Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good Relaiable Service
by Rsatisfied on 01/30/2023I had been having a problem with my Ford F150 idle that also included rough/noisy startup and the guys at Katy Ford Autonation were able to fix it quickly. My 2019 vehicle now purrs at startup.Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Used Ford Mustang
by Ritchie on 01/30/2023I have mixed feelings regarding my recent purchase with this dealer. I came in one Friday to look at a used Mustang Ecoboost that was posted on their site. The unit I looked at was a base model and it was lacking the features I was looking… for. There was no pressure at all from Marvin who was helping me out to get it and he even helped me look for a premium trim from their inventory. Unfortunately, the unit he found was from their other branch. I was told that they won't be able to move the unit unless I complete the paperwork. I was assured that the unit was an AutoNation certified unit so I went ahead. After doing the paperwork, I went back the next day to pick up the car. Having given the earlier assurance, I did a cursory look and went home with the car. This was when my disappointment started. I realized that it only came with one fob, instead of 2. It didn't came with the standard flour mats not it came with a manual. It was also missing the engine cover under the hood. When i asked about it, I was told that it was how the car was sold to them. I know I should have done my due diligence when getting a car, but I was expecting these basic things should've been disclosed prior to getting the sale as I don't regularly buy a car.Hello Ritchie, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Purchase of F 150
by Greg L. on 01/30/2023Stanley Copper was our salesmen. He did a great job. This was our second purchase from Stanley. Highly recommend him. However we did not have a good experience with the finance manager. His handling of the discussions on the… warranty options was condescending(we were not interested in those options). We almost left without completing the transaction.Hello., thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
Detail and Service
by RobbieSanch on 01/28/2023I have no experience yet, but i am still waiting for my truck to get detailed and serviced before they could sell it to me, i purchased it the day after it arrived to the dealer so it hasnt been cleaned or serviced, here it is 11 days later… and im still waiting for my truck!!!! My salesman keeps telling me tomorrow tomorrow tomorrow, and they are still waiting for a "part" but i have yet to hear what part is taking so long for me to finally take my truck home!! Please can u help speed up the process this is getting really frustrating! Thank you...[contact info removed]Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
recall
by Robert S on 01/26/2023They were ready for me with the required paperwork done and the work was completed. earlier than anticipated. Employees very cordial and friendly.Hello Robert, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. If you're ever in need of more help, please let us know!
Experiencia
by Jose Linos on 01/20/2023experiencia con el vendor fue muy buena y agradable, pero en el financiamiento no fue lo mismo porque no explico claramente la cobertura de la garantia extendida y por lo consiguiente no me cubrio ala hora del reclamo.Hola Jose, gracias por tomarte el tiempo de dejarnos tus comentarios. Si lo desea, comuníquese con nuestro Gerente General al (281) 305-8949. Nos gustaría tener la oportunidad de hacer que su experiencia sea positiva.
Fast Service
by Pat in Katy on 01/18/2023I called in, setup an appointment for two days later for a recall. Dropped off my van and the was ready in a couple of hours. This was for a transmission bushing. Quick turnaround. Nicely done.Hi Pat, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Transmission module odysee
by Alex Sanchez on 01/17/2023This service experience changed my opinion about this dealership, specially this department. i have bought two car from this dealership and this service experience forced to trade in the second one. I went to the service associate and the… first discouraging thing is that he stated that they would need 15 days to check my car. that they couldn't give me another car until they finish the inspection. During the first week, i made quotes with Rental companies, i asked the same associate how'd be the process of renting a car on my own using the protection package budget, he said he didn't know about it and couldn't help. i asked a friend for a car and right about two days before the two week deadline for the inspection, i called the service associate and he didn't answer. i sent him an email asking about the inspection, he replied back stating that he will look into it, but didn't get back to me that day. The following day i sent him an email and he didn't get back to me. i called a supervisor manager in Service and after that i could get the disappointed diagnose. My service associate told me that they didn't have the part and that part was in back order for 7 months. What a battle to get my car inspected! Long story short, i ended up trading in my car with an upside down balance, depositing down payment for a service visit without a solution. i don't want to put dirt on this dealer, so far my experience has been awesome, i have bought two cars from there, and technically a third one. i don't know if it's standard policy to take 15 days to inspect a car and seven months to get it repaired and no help to the returning client or customer at all. I reserve the associate name, my intention is not to bring harm to anyone. This is my experience, if it helps for improvement so be it.Hi Alex, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Fast service
by Oussama on 01/17/2023Need battery service. Check in process was fast. Get battery serviced within 2 hrsHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Engine Light ON
by JGutierrez on 01/16/2023Robert Longoria, Service Advisor listened to my concern and Code output and the concern was addressed promptly.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Frank Carosella
by Frank CA on 01/12/2023Always receive prompt profession service from David Lewis.Hi Frank, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! If you have any further questions, please don't hesitate to reach out! Have a great day!
Gio is my guy
by EBryant on 01/10/2023Whenever you need service at AutoNation Ford do yourself a favor and ask for Gio. He will get you taken care of quickly.Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value . we hope you'll consider us again in the future!
Very Happy With My Non-Service
by Willis_Katy on 01/09/2023I dropped off my truck at AutoNation Katy for warranty repair. Brandon took all of the necessary information with the utmost courtesy and professionalism. It turned out they didn't have the parts for the repair, but they assured me that… they would take care of the repair as soon as the parts are available.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
4th time buyer
by Jblakeson on 01/08/2023Salesman was never pushy. The allowed me to look it over the vehicles pick the one I wanted and I got the best deal possible.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2022 F150 super cab
by DavidHouston on 01/05/2023Most professional shopHi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Take care!
New F150
by Ron Nelson on 01/03/2023My wife and myself had been searching for a new vehicle. Started comparing prices and interest rates. We went to the Ford website and AutoNation Ford came up. Jake (Jacob) Hazlewood was my point of contact. Ryan Laskowski (General Manager)… followed up to make sure I knew more about Jake. After communicating with Jake by email, text and phone calls, we had our first face to face meeting. We reviewed our needs and wants. Learned many things from Jake. We found a vehicle in our budget. Next was our closing of the deal. This was done with another knowledgeable and helpful staff member, Vincent Reno. Vinny helped us secure our interest rate and needed services after the sale. We are very thankful for Jake and Vinny. If you are in the market for a vehicle, we recommend AutoNation Ford. Where you are not just a number but a family member.Hi Ron, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024