AutoNation Ford Katy

Unresponsive customer service after sale (for a missing part on new truck). Custom ordering the vehicle was a good experience. Internet sales manager was good. Finance experience was not great - high pressure tactics to get you to buy an extended warranty, trying to convince you that the vehicle is going to come apart the day after the factory warranty ends (is this the message Ford wants to convey, that the truck will last 3 years and then disintegrate before your eyes?). However, my main problem was after the sale. About a week and a half after buying the truck, I discovered that a very small plastic trim piece was missing from the rear fender (I must have been forgotten at the factory). I emailed the sales guy with a photo of the missing part and asked they they arrange to have the part shipped to me since it was obviously left off at the factory (we are talking about $20 retail cost for this piece of plastic). I get a really, really lame response, basically they can't do anything because I took too long to report it and the part might have fallen off. Give me a break! This part probably weighs 1 ounce and is held on by 3 screws, and you're telling me that in 300 miles three screws have come undone and the part fell off? Did you sell me a lemon, Autonation Ford? I asked that the matter be escalated to an upper manager, and even called asking to speak to a manager about it. I was put through to voicemail and it has been over a week and no return email or phone call. All I'm asking is that they provide me with this cheap part and provide me with a complete vehicle. It's not like I can call the factory at Dearborn to report this. It's not about the money, it just the point. But it seems that once they have your money they don't care about you anymore. They turned a 4+ star experience pre-sale to a 1-star review after the sale. Autonation, you guys have my email and my contact details, just send me the part. The cost to me at retail is $20 - it's probably costs you less than half that, but your utter lack of follow-up has earned you 1 star. Unless you make it right this is my first and only time buying from you.