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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
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Yes (20) No (9)
Service Rating
Recommend:
Yes (30) No (6)
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Dealership Service Review

1 out of 5 starsservice Rating
The diagnosis on my ford explorer is wrong
Written by Charles on 02/26/2023

I brought in my car for a check for a rattling noise I hear on the front left wheel while in motion. They checked and said they didn’t see any sound but picked a stone lodged in the wheels. Unsatisfied I elaborate further on checking with bumps. On checking the concluded that the left arm was weak but doesn’t portend any danger to using the car until it’s changed and that it isn’t the source of the noise. I had to join them to go test drive the car with a supervisor perhaps. On checking the the noise didn’t come up again. I had to retrieve my car and leave. As soon as I left, barely three minutes after the same sound returned. I called Thomas Dustin’s service line which he had used in calling me while I waited at the reception. No one picked up, I however left a voice message to complain that the noise returned. The noise is quite troubling and makes driving uncomfortable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Nancy Gorge on 03/02/2023
Dealer Response
Hi Charles, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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