AutoNation Ford Katy

I did an appointment set-up on line but when I got to the service department they had no record of it, even when I showed my conformation sheet I had printed up with the price of $49.95 however I was charged $108.22! Secondly I have been coming to ford to get my oil change and the total inspection and was told that two of my lock key lug nuts were missing at that time the service rep, check and said there were no previous mention of my lock key lug nuts missing, I told him this is the only place that I have bought my tires from and get my car serviced and that I park my car in my garage. I was not offered to replace or giving the opportunity to replace them. Finally when my car was ready I had to wait without any information for the hold up, then after about 15 min. i had inquired and I was told that they had to clean my carpet because they had dirty it. I was not pleased with the service or the explanation. NOT HAPPY AT ALL!