Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Purchase 2021 Ford F150 XLT SuperCrew
by Joe L buyer on 05/13/2021Enjoyed working with Ennis McKnight in Sales. Disappointed in that dealership did not honor price as originally quoted. A difference of approx $3,000.00.We appreciate you taking the time to leave us a response, Joe! If you need more help, our team is available to talk -- safe travels!
Service
by Leroy Mtz on 05/12/2021My service writer Randall went above and beyond to help me out with the issues I was have with my truck.Hello Leroy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Oil change
by Fording on 04/26/2021Had an early afternoon appointment and waited 2 hours for an oil change.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2020 Explorer LEMON
by LEMON Buyer on 04/18/2021I bought a 2020 Explorer Limited on December 29, 2020. It didn't get out of service for a week because they were fixing a recall item, then couldn't get the AC to work. I live in Texas, AC all year, just adjust the temp. I took it back… two more times in February and March, they had it a week both times. So a new car was in the shop about one in four weeks for three months. I took it back and said it needed to be fixed right or give me another vehicle. Just to get out of the LEMON I had to buy a new vehicle and lost my ass on the LEMON as a trade in. Great way to treat repeat customers. I have now bought four new vehicles and and two used ones from Auto Nation Ford Katy over the years. I will never walk into the showroom again, I will only get the required service on the new vehicle done there. They have taken the last dollar they will get and I will never send them another buyer like I have in the past. They have not installed the parts that are laying in plastic on the floor to make the trailer lights work on the tow package.Don't make my mistake!
by Luke Hatton on 04/16/2021This is going to be a long one, but it will be worth the read if you are planning on doing business with Autonation Ford. I own a Shelby GT350 and in case you don’t know, they are a pretty big deal to Ford. There are service technicians… with special training that are the only ones allowed to work on them. I brought my car in because my AC was not blowing cold air. While I was there I asked them to check out some strange corrosion that was on the hood of my car. They fixed the AC and told me that the corrosion was not a covered item. I took their word for it (this was a mistake) and went about my business. About 6 months later I was reading some posts on a Shelby group chat and someone posted pictures of corrosion on their hood that looked just like mine. Another person commented that it was a covered repair by Ford. I called Ford Motor Company to confirm and they also told me it was not covered. I went back to the forum and found the GSB for it and called Ford Motor Company again and showed them the GSB. Finally they acknowledged that it was a covered repair for up to five years. When I took it in the first time it was within the 5 years, but at this point it had expired 2 months before the date I was calling. I went back to Autonation Ford and they had no record of the complaint about the corrosion. The service advisor had not followed proper procedure in documenting my complaint. I eventually called a service manager who was very rude to me over the phone. I showed up a few minutes later in person and he was quite a bit less rude to my face, but still refused to make good on their mistake. I called Ford Motor Company again and they eventually agreed to cover some of the repair. I called Autonation again to schedule the service and asked if they could at least give me a loaner vehicle while my car was down. They were still getting paid the full amount of the $3500 repair (part from me and part from Ford Motor Company). The service advisor basically said no, but he would call me back in 20 minutes. Its been 2 days… This brings me to another complaint. Getting in touch with them has been a nightmare. Every time I tried to contact them I would leave a message and never get a call back. I just had to get lucky that they would answer when I called. I was planning on buying a 2022 Raptor from them, but I think I will be taking my business elsewhere now. I hope this review helps someone else from getting screwed over. Make sure you get everything in writing, especially if they deny a warranty claim.Great buying experience!
by Nrbrown on 04/12/2021Got exactly what I was wanting done and fast! Will be back for future purchases and definitely recommend anyone else looking for a new Ford!Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
Great service and fast
by Mariaro on 04/12/2021I really liked to have my oil change there; Mike was patient and helpful.Mariaro, thank you for your kind review; we are happy to pass along your comments to Mike here at AutoNation Ford Katy! If you have any further questions, please give us a call. We're always happy to help!
Oil change
by R Javeri on 04/12/2021Went for service before Appt time. Was quickly checked into.Vehicle was ready in 3 hours.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unhappy consumer
by Rlewis70 on 04/02/2021Purchase a 2012 Audi Q7 from them on March 3, 2021 paid cash for the vehicle they did offer some extended warranty but the price was way to expensive between the cost of the vehicle and warranties I wanted I could of bought a new car!!,… they had the vehicle for three weeks before I received it, there were different things that was notated during the inspection of the vehicle needed to be fixed or replaced they did not notify me of these things to see if I wanted to have them fix now I’m have problems with these issues after having the vehicle for only 6 days and now they do not want to deal with or help fix these problems poor customer service I will never buy or recommend anyone to purchase a vehicle from them the only good thing that came out of this sale the salesman Micheal was very nice.Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd like, please contact our General Manager at (281) 305-8949. We'd appreciate the chance to make your experience a positive one. Take care.
New Ford F150
by Tireman on 03/29/2021The best car buying experience i have had . Easy in an out . Got there and had the truck i saw on the internet ready to look at . Tested drove it and did the paper work and got on my way .Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Katy. If you have any further questions, please give us a call. We're always happy to help!
F150 purchase
by T C Simon on 03/16/2021Ram was very helpful. Hugo was also helpful. Both met and exceeded my expectations.Hello, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Bought a truck
by Screen name on 03/12/2021Great experience. Christian was very accommodating and so what Amir the finance dude. Very fair and hassle free.We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Tires and Alignment with Nicholas Klumpf
by MiamiChris20 on 03/11/2021Great experience, great service. Would highly recommend. That is a really big dealership, the service when you pull up is on point, someone will be greeting you, your car is sent to intake immediately, then referred to service if you agree… with charges. Fast and reliable.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Ford Katy and we hope to be of service again in the future.
Ford-Autonation-katy
by Michele A on 03/09/2021Mr. Randall Lindsey was very polite & professional. He did his best to help me get my car going with a good battery I could afford. Thank you.Hello Michele, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Dr. Onsi Soliman
by Onsi Soliman on 03/08/2021I had an excellent service with Mike. He was very patient and informative and helpful!We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Service Repair
by Martha123 on 03/01/2021Horn Repair. I really appreciate David's information, he told me about the financial assistance program which helped me out. The horn replacement was out of my budget and Ford was able to help me financially. Timeframe repair was… reasonable and customer service was great.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Perfect service
by Arash H on 02/19/2021updated 02/26/2021Before I go the office I called and The customer service wasn’t helpful at all, but after arriving there and meet with Mike things changed. Welcoming and supporting service and get all done.We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
My Purchase of a 2020 Ford Fusion
by Todd Cunn on 02/26/2021Overall my experience was great. The process of selecting my vehicle, test driving it and finalizing the deal was smooth. My only issue is when I went to finance, It was kind of a hassle. My payment started out small and the finance guy… tried to sell me the extended warranty, it doubled my payment plus he was able to manipulate the interest rate. Now, I have an 800 credit score but that doesn't matter, I was still hit with a rate just under 5%. I also inquired about the 0% interest but you take the 0% interest, they take away the rebates which I think is totally wrong. So, with that, just be alert when you walk in to finance. I will be canceling the warranty and refinancing the car at my Credit Union for a much lower interest rate.Todd, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Fantastic oil change services.
by Iten Soliman on 02/10/2021updated 02/17/2021Amazing oil change services for a short time and very cooperative and lovely customer services .Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Quick and kind
by txdoll86 on 02/08/2021My service advisor Dustin was great. Was able to answer all my questions about the service scheduled for my car.Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Frank Carosella
by Frungi$ on 02/05/2021Standard maintenance for 10k service . Completed in about an hour. David Lewis, service rep was professional and courteous as always.Hello Frungi$, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024